TDS Metrocom Actiontec User Reference Manual
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TDS Metrocom Actiontec User Reference Manual

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Summary of Contents for TDS Metrocom Actiontec

  • Page 2: Table Of Contents

    CONTENTS ACTIONTEC DSL GATEWAY SETUP INSTRUCTIONS: DSL Kit Contents DSL Filter Installation Actiontec DSL Gateway Installation CONFIGURING YOUR COMPUTER Windows XP Window 98, Me, NT & 2000 Mac OS X Mac OS 8/9 CONFIGURING YOUR COMPUTER FOR STATIC IP* Configuring Your Gateway for Static IP Windows XP Window 98, Me, NT &...

  • Page 3: Dsl Kit Contents

    DSL KIT CONTENTS 1. Actiontec DSL Gateway 2. Power cord 3. Ethernet (yellow) cable...
  • Page 4 DSL KIT CONTENTS your DSL kit should include: 4. DSL (gray) cable 1. 1 Actiontec DSL Gateway 2. 1 Power cord (Color:Black) 3. 1 Ethernet cable (Color:Yellow) 4. 1 DSL cable (Color:Gray) 5. 4 DSL filters (Color:White) 6. 1 Splitter (Color:White)

  • Page 5: Dsl Filter Installation

    DSL FILTER INSTALLATION please note: IMPORTANT: Do not install a DSL filter between answering FILTER machine the Actiontec DSL Gateway and the phone jack. network interface fax machine TDS Metrocom provides DSL filters to ensure FILTER that your DSL service does not interfere with telephone your telephone service.
  • Page 6 DSL FILTER INSTALLATION If you want to have a phone (or other analog telephony device) and the Actiontec DSL Gateway connected to the same phone jack, you will need to use the provided splitter. 1. Connect the splitter to your phone jack.

  • Page 7: Actiontec Dsl Gateway Installation

    Actiontec DSL Gateway. (figure 12) 6. Connect one end of the DSL (gray) cable to the phone port on the back of the Actiontec DSL Gateway. (figure 13 next page) 7. Connect the remaining end of the DSL (gray) cable into your phone jack.

  • Page 8: Windows Xp

    13 4. Plug the remaining end of the Ethernet cable into one of the yellow Ethernet ports on the back of the Actiontec DSL Gateway. 5. Repeat these steps for any additional PCs. Note: Each additional computer must also be configured.
  • Page 9 CONFIGURING YOUR COMPUTER FOR WINDOWS XP 1. Select Start then Control Panel. (figure 15) 2. Click Network and Internet Connections . (figure 16) Note: If you do not see Network & Internet Connections , skip to the next step. 3. Click Internet Options . (figure 17) figure 15 figure 16 figure 17...
  • Page 10 CONFIGURING YOUR COMPUTER FOR WINDOWS XP 4. Select the Connections tab. (figure 18) 5. Select Never dial a connection . Note: If the Never dial a connection option is disabled (grayed out), skip to the next step. 6. Click LAN Settings . 7.
  • Page 11 CONFIGURING YOUR COMPUTER FOR WINDOWS 98, ME, NT & 2000 1. Select Start , then Settings, then Control Panel . (figure 20) 2. Double-click Internet Options . (figure 21) 3. Select the Connections tab. (figure 22) 4. Select Never dial a connection . Note: If the Never dial a connection option is disabled (grayed out), skip to the next step.
  • Page 12 CONFIGURING YOUR COMPUTER FOR MAC OS X Note: If you purchased a Static IP package, do not complete the instructions on this page. Proceed to page 13. 1. Select Apple . (figure 24) 2. Select System Preferences . 3. Click Network . (figure 25) 4.
  • Page 13 CONFIGURING YOUR COMPUTER FOR MAC OS 8/9 Note: If you purchased a Static IP package, do not complete the instructions on this page. Proceed to page13. 1. Select Apple . (figure 27) 2. Select Control Panels . 3. Select TCP/IP . figure 27 4.

  • Page 14: Configuring Your Gateway For Static Ip

    1. Open your browser (example: Internet Explorer). 2. Type http://192.168.0.1 in the address or location text box and press Enter to access the Actiontec DSL Gateway’s con- figuration screen. 3. Click Setup/Configuration . (figure 29) 4. Click Static IP Address Setup .

  • Page 15: Windows Xp

    CONFIGURING YOUR GATEWAY FOR STATIC IP 6. For #2-Gateway , enter the value labeled B. WAN IP Address on your Customer Information Sheet. (figure 31) 7. For #3-IP Address , enter the value labeled D. LAN Gateway on your Customer Information Sheet.
  • Page 16 CONFIGURING A STATIC IP FOR WINDOWS XP configuring a Static IP Note: Complete the instructions on this page only if you have purchased a Static IP package. 1. Select Start , then Control Panel . 2. Click Network and Internet Connections . Note: If you do not see Network &...
  • Page 17 CONFIGURING A STATIC IP FOR WINDOWS XP 10. For Subnet mask , enter the value labeled F. LAN Subnet Mask on your Customer Information Sheet. (figure 35) 11. For Default Gateway, enter the value labeled D. LAN Gateway on your Customer Information Sheet.
  • Page 18 CONFIGURING A STATIC IP FOR 98, ME, NT & 2000 configuring a Static IP Note: Complete the instructions on this page only if you have purchased a Static IP package. 1. Click Start , Settings , then Control Panel. 2. Double-click Network . 3.
  • Page 19 CONFIGURING A STATIC IP FOR WINDOWS 98, ME & NT 9. Select the DNS Configuration tab. (figure 39) 10. Select Enable DNS . 11. For Host , enter TDS . 12. For DNS Server Search Order , enter the value labeled Primary DNS on your Customer Information Sheet then click Add .
  • Page 20 CONFIGURING A STATIC IP FOR MAC OS X configuring a Static IP Select Apple , then System Preferences (figure 40), then Network (figure 41). Note: Complete the instructions on the 2. Select the TCP/IP tab. page only if you have purchased a Static IP package.
  • Page 21 CONFIGURING A STATIC IP FOR MAC OS 8/9 configuring a Static IP 1. Select Apple , then Control Panels , then TCP/IP . Note: Complete the instructions on this (figure 43) page only if you have purchased a Static IP package. 2.

  • Page 22: Configuring Your E-Mail

    Refer to Manage Your Account below where you can establish your free e-mail accounts. If you have not received the welcome letter or do not know your temporary login and password, please call TDS Metrocom Technical Support at 1.877.410.5971. manage your account 1.

  • Page 23: Configuring Outlook Express 5.0/6.0

    CONFIGURING OUTLOOK EXPRESS 5.0/6.0 1. Open Outlook Express. 2. Select Tools, then Accounts . (figure 50) 3. Select the Mail tab. (figure 51) figure 51 4. Select Add then Mail . (figure 52) figure 52 5. Type the name you would like the recipients of your e-mail messages to see in the Display Name text box and click Next .

  • Page 24: Accessing Your Webmail

    ACCESSING YOUR WEBMAIL accessing your e-mail on the web TDSMAIL allows you to check your e-mail account from any computer in the world with Internet access. It’s the easiest way to check your account when you are not attached to your DSL line. 1.

  • Page 25: Troubleshooting

    4. Turn on the Actiontec DSL Gateway. your problem. problem: The DSL light is not solid green. Possible Cause #1: The Actiontec DSL Gateway is interfering with voice frequencies on your telephone(s). Solution: A DSL filter needs to be installed on ALL analog telephony devices.
  • Page 26 Ethernet port on the back of your computer or the other end may not be properly connected or secured into one of the yellow Ethernet ports on the back of the Actiontec DSL Gateway. If this is not successful, try another Ethernet cable.
  • Page 27 Solution: Follow the powercycling instructions on page 24 first. If that does not resolve your problem, call 1.877.410.5971. Possible Cause #2: The Actiontec DSL Gateway is interfering with voice frequencies on your telephone(s). Solution: A DSL filter needs to be installed on ALL analog telephony devices.

  • Page 28: System Requirements

    • Minimum of 32MB RAM • Ethernet Network Interface Card (NIC) please note: In order to connect the Actiontec DSL Gateway to your computer, your computer must have a 10BaseT or 10/100BaseT Ethernet Network Interface Card (NIC) installed. Software Requirements...

  • Page 29: Support Services

    • Cannot connect to Internet • Need help configuring your e-mail on your computer • Cannot send or receive e-mail Contact TDS Metrocom Repair Team 1.877.METROCOM (877.638.7626) Mon.-Sun. 6am-Midnight (on call after hours) • Missing items from your modem kit •...

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