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Backing up and
restoring your data
To back up and restore
To restore system files using the
restore point when you cannot
your data when you can
start Windows
start Windows
1
Follow the steps 1 to 3 in "To recover from
Recovery Media" of "Recovering your
If you can start Windows, back up and restore
computer" on the front side.
your data with the Windows feature. To use the
2
Press the or key to select Windows RE
features, click Start, Control Panel,
and press the Enter key.
System and Security, and Backup and Restore.
3
Select a keyboard layout and click Next.
To back up and restore
your data when you
If the appropriate keyboard layout is not
selected, you may not be able to enter the
cannot start Windows
password correctly.
4
Select your operating system and click Next.
When you cannot start Windows, back up your
data with the VAIO Care Rescue.
To restore files which have been backed up by
Back up your files with the Rescue Data if you
the VAIO Care Rescue, use the
have changed the files after you backed up
VAIO Data Restore Tool.
them using the Windows backup feature.
5
Click System Restore.
Restoring your data
The System Restore window appears.
using a restore point
6
On the Recovery window, click
Open System Restore.
7
If the Choose a different restore point
A restore point enables you to restore your
option is displayed on the System Restore
computer system files to the previous state when
window, select it and click Next.
the restore point was created. Usually, a restore
If not, click Next.
point is created automatically, for example when
you install a software driver, however, we
8
Select a restore point and click Next.
recommend that you create the restore point
9
manually on the Control Panel before installing
Click Finish to confirm the restore point.
Restart your computer if the window prompts
any software or software drivers on your
you to restart the computer.
computer.
Troubleshooting
If you have any problem operating your computer
Try these suggestions before contacting an authorized Sony service/support center or your local Sony
dealer directly.
Read the troubleshooting information in this section or the on-screen User Guide.
Launch the VAIO Care and perform necessary operations.
Visit the VAIO Support Homepage web site.
Recovery problems
Common problems
I cannot recover from the recovery
My computer does not start
area
Make sure your computer is securely plugged
into a power source and turned on and the
Recover your computer from the Recovery Media
power indicator light is lit.
if you have used software to modify the recovery
Make sure the battery pack is installed
area, installed a different operating system from
the preinstalled one, or formatted the built-in
properly and charged.
Disconnect all connected USB devices (if any),
storage device without using the
and then restart your computer.
VAIO Care Rescue.
Remove any extra memory modules you may
I cannot create Recovery Media
have installed since purchase, and then restart
your computer.
Try the suggestions below:
If your computer is plugged into a power strip
1
Turn off your computer and turn it on
or an uninterruptible power supply (UPS),
again. And then, try to create Recovery
make sure the power strip or UPS is plugged
Media again.
into a power source and turned on.
2
Download and install the latest updates
Unplug the power cord or the AC adapter, and
using VAIO Update.
remove the battery pack. Wait three to five
minutes. Reinstall the battery pack, plug the
Try other reliable discs.
power cord or the AC adapter, and then turn
I cannot complete the recovery
on your computer.
process
Condensation may cause your computer to
malfunction. If this occurs, do not use the
Disconnect any unnecessary external device
computer for at least one hour.
from your computer.
Check that you are using the supplied Sony
Try the suggestions below:
power cord or AC adapter.
1
If you are trying to recover your computer
from the Recovery Media, check the media
for dirt or damage. If the media are not
clean, clean them and try recovering the
computer again.
2
Recover your computer from the recovery
area or the Recovery Media.
3
If the problem persists, visit the VAIO
Support Homepage web site for further
assistance.
The green power indicator light
A message appears notifying of
turns on but my screen remains
either incompatibility or the
blank
improper installation of the battery
pack and my computer then enters
Press the Alt+F4 keys several times to close
Hibernate mode
the application window. An application error
may have occurred.
See the answers for "The charge indicator light is
Press the Ctrl+Alt+Delete keys and click the
blinking fast and my computer does not start. "
arrow
next to the Shut down
button
Windows does not accept my
and Restart.
password and returns a message,
Press and hold the power button or slide and
hold the power switch for more than four
Enter Onetime Password
seconds to shut down your computer.
If you enter a wrong power-on password three
Unplug the power cord or the AC adapter, and
times consecutively, the
leave the computer for about five minutes.
Enter Onetime Password message appears and
Then plug the power cord or the AC adapter,
Windows will not start. Press and hold the power
and turn on the computer again.
button or slide and hold the power switch for
more than four seconds to check that the power
Turning off your computer with the
indicator light turns off. Wait for 10 to 15 seconds,
Ctrl+Alt+Delete keys or the power switch
then restart your computer and enter the correct
may cause loss of unsaved data.
password.
If you are using an external display, make sure
The password is case sensitive, so be sure to
it is plugged into a power source and turned
check letters for the current case before you
on.
enter the password.
The charge indicator light is
I cannot remember the power-on
blinking fast and my computer
password
does not start
If you have forgotten the power-on password,
contact an authorized Sony service/support
This problem could be due to the battery pack
not being installed properly. To solve this
center.
problem, turn off your computer and remove
A reset fee will be charged.
the battery pack. Then reinstall the battery
pack to the computer. For details, see the on-
screen User Guide.
If the problem persists, it means the installed
battery pack is not compatible.
Remove the battery pack and contact an
authorized Sony service/support center. To
find the nearest center or agent, see the on-
screen User Guide.
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