If Windows Does Not Start - Sony VPCB11A7E Troubleshooting Manual

If Windows does not start

1
Try any of the following:
❑ Restore system files from the latest restore point (see page 21).
❑ Restore your system image if you have created a system image backup
(see page 18).
2
Back up your files with the Rescue Data software if you have not yet made them
(see page 19).
3
Examine your computer hardware (a CPU, memory module, built-in storage
device, etc.) with the VAIO Hardware Diagnostics software.
For instructions on how to use the software, see the help file included with the
software.
4
If you still cannot start Windows, recover your computer system. See "Recovering
your computer when you cannot start Windows" on page 9.
It is recommended that you update your computer after the system recovery using the VAIO
Update software.
Recovering your computer system will delete all the data previously stored on the built-in
storage device.
You cannot restore your files which you have changed or created after the backup operation. If
you have such files and want to restore them, back up them with the Rescue Data software.
For instructions on how to use the software, see "Option
when you cannot start Windows" on page 19.
: Backing up and restoring your data
B
31