Audio - Samsung QA55Q900RBWX Series Service Manual

4-5. Audio

•
Source (One Connect)
„ AUDIO TEST
• No TV Sound
Menu £ Audio £ Speaker Settings set to
9
• Noisy / Distorted TV Audio
Customer Menu £ Support £
9
• If Sound Test FAILS : (Missing / Noisy Audio)
Speakers (compare resistance/quality)
9
Main Board /Connector/Cable
9
With external Audio Generator (device or App)
9
- Compare audio level out to speakers with multi meter.
Replace defective Speakers or Main Board or Cable.
9
• If Sound Test OK :
Audio Source & External Cables
9
Other Inputs
9
• Optical Digital Out Errors
Red light from Optical Digital Out.
9
- If missing replace OC or TV's Main Board
• No HDMI Audio
Source / HDMI Cable & One Connect Mini Connectors
9
- Swap with other HDMI Inputs / Sources.
- Perform EDID Write
Bulletins and Latest firmware on TV.
9
- If not restored replace One Connect
- Check Audio Format PCM / Dolby based on external Receiver
• ARC Issues
HDMI Cable is input to the ARC Designated HDMI port.
9
ARC (HDMI Control) is enabled on the external Receiver.
9
• Bluetooth Audio "Sound Share" Connection Issues
Sound Bar is in TV Mode.
9
- To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
£
One Connect/TV Main Board
TV Speaker
Sound Test
in Factory Mode (Can restore missing HDMI Audio).
£
Speakers
4. Troubleshooting
4-11