BellSouth E911 Owner's Manual page 67

CG-EWCG-001
Issue 3, January 6, 2004
Error Code Error Message
758 Company code
mismatch on unlock
760 Lock exceeds
number of retries
762 NENA ID required
for U or M FOC
SOIR
781 Error record does
not exist for delete
782 Company code
mismatch on error
delete
Table H Error Codes and Corrective Action (continued)
Occurs when. . .
The NENA ID on the incoming U FOC
SOIR does not match the NENA ID of
the TN record in the database
The 755 error for a Migrate order is
unsuccessful for 30 days
The incoming U or M SOIR does not
have a valid three(3) to five(5) digit
NENA ID
The incoming E FOC TN cannot be
found in the error database
The incoming E FOC TN contains a
NENA company ID that does not match
the NENA ID shown on the TN in the
error database
TN Errors and Corrective Action
Determine if the error record NENA ID
is valid:
•
•
•
If the error record NENA ID is invalid,
resubmit a E FOC SOIR to delete the
error record
No action required. INTRADO will
take appropriate action based on dial
tone ownership as shown in NPAC.
Carrier will receive notification of action
taken for the TN on the weekly NPAC
Validation report.
Submit E FOC to delete SOIR record
from error Resubmit correct U or M
SOIR with valid NENA ID
Verify the TN on the E FOC SOIR record
matches the TN in the error database:
•
•
Verify the NENA ID on the E FOC
SOIR record matches the TN in the error
database:
1.
2.
- continued -
Wireless E911 Guide
Corrective Action for . . .
Contact the donor company to issue
an unlock SOIR
Resubmit the SOIR as a M FOC to
migrate the record
Resubmit a subsequent U FOC to
unlock
If TN matches, no action required.
The errored record has been
previously deleted or resolved.
If TN doesn't match re-submit E
FOC SOIR for correct TN
If NENA ID matches, no action
required. The errored record has
been deleted or resolved.
If NENA ID doesn't match
re-submit E FOC SOIR for correct
NENA ID
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