Dell Latitude 5510 Service Manual
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Dell Latitude 5510 Service Manual

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Latitude 5510
Service Manual
Regulatory Model: P80F
Regulatory Type: P80F002
December 2021
Rev. A03

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Summary of Contents for Dell Latitude 5510

  • Page 1 Latitude 5510 Service Manual Regulatory Model: P80F Regulatory Type: P80F002 December 2021 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer....................7 Safety instructions................................7 Before working inside your computer........................7 Safety precautions................................ 8 Electrostatic discharge—ESD protection....................... 8 ESD field service kit ..............................9 After working inside your computer........................10 Chapter 2: Technology and components..................11 USB features..................................11 USB Type-C..................................13 HDMI 1.4....................................
  • Page 4 Installing the M.2 SSD..............................44 Solid state drive bracket..............................45 Removing the solid state drive bracket......................... 45 Installing the solid state drive bracket........................46 Inner frame..................................47 Removing the inner frame............................47 Installing the inner frame............................49 SmartCard reader................................51 Removing the SmartCard reader..........................51 Installing the SmartCard reader..........................
  • Page 5 Deleting or changing an existing system setup password................127 Clearing CMOS settings..............................128 Clearing BIOS (System Setup) and System passwords..................128 Chapter 6: Troubleshooting....................... 129 Handling swollen Lithium-ion batteries........................129 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 130 Running the SupportAssist Pre-Boot System Performance Check.............. 130 Built-in self-test (BIST)..............................130 Contents...
  • Page 6 Battery Charge and Status LED ..........................132 System-diagnostic lights..............................132 Recovering the operating system..........................133 Real-Time Clock (RTC Reset)............................133 Backup media and recovery options........................... 133 WiFi power cycle................................133 Drain residual flea power (perform hard reset)......................134 Chapter 7: Getting help......................135 Contacting Dell.................................135 Contents...

  • Page 7: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 10: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 11: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • USB features • USB Type-C • HDMI 1.4 • Power button LED behavior USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers.
  • Page 12 ● An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below). ● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.

  • Page 13: Usb Type-C

    USB Type-C USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB power delivery (USB PD). Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use.

  • Page 14: Hdmi 1.4

    Thunderbolt 3 over USB Type-C Thunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all - delivering the fastest, most versatile connection to any dock, display or data device like an external hard drive. Thunderbolt 3 uses a USB Type-C connector/port to connect to supported peripherals.

  • Page 15: Power Button Led Behavior

    Power button LED behavior On certain Dell Latitude systems, the power button LED is used to provide an indication of the system status, and as a result the power button illuminates when pressed. The systems with the optional power button/fingerprint reader will have no LED under the power button and hence will apply the available LED's in the system to provide an indication of the system status.
  • Page 16 Power button with fingerprint reader will have no LED and will leverage the available LED's in the system to provide indication of the system status ● Power Adapter LED: ○ The LED on Power adapter connector illuminates white when power is supplied from electrical outlet. ●...

  • Page 17: Chapter 3: Major Components Of Your System

    Major components of your system 1. Base cover 2. Heatsink Major components of your system...
  • Page 18 17. WLAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 19: Chapter 4: Disassembly And Reassembly

    Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • MicroSD card • Base cover • Battery • WWAN card • WLAN card • Coin-cell battery • Memory modules •...

  • Page 20: Installing The Microsd Card

    Installing the microSD card Steps 1. Align the microSD card to its slot on the computer [1]. 2. Slide the microSD card into the slot until it clicks into place [2]. Disassembly and reassembly...

  • Page 21: Base Cover

    Next steps Follow the procedures in After working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. Steps 1. Loosen the eight captive screws that secure the base cover to the computer. Disassembly and reassembly...
  • Page 22 2. Using a plastic scribe [1], pry the base cover from the top-left corner and continue to work on the sides to open the base cover [2]. Disassembly and reassembly...
  • Page 23 3. Lift and remove the base cover away from the computer. Disassembly and reassembly...

  • Page 24: Installing The Base Cover

    Installing the base cover Steps 1. Align and place the base cover on the computer. Disassembly and reassembly...
  • Page 25 2. Press the edges and sides of the base cover until it snaps into place. Disassembly and reassembly...
  • Page 26 3. Tighten the eight captive screws to secure the base cover to the computer. Disassembly and reassembly...

  • Page 27: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 28: Removing The Battery

    ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers. ● Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.

  • Page 29: Installing The Battery

    Installing the battery Steps 1. Align the tabs on the battery with the slots on the palm rest assembly [1]. 2. Place the battery in the battery bay. 3. Tighten the single captive screw to secure the battery to the palm rest assembly [2]. Disassembly and reassembly...
  • Page 30 4. Connect the battery cable to the connector on the system board. Disassembly and reassembly...

  • Page 31: Wwan Card

    Next steps 1. Replace the base cover. 2. Replace the microSD card. 3. Follow the procedure in after working inside your computer WWAN card Removing the WWAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card.

  • Page 32: Installing The Wwan Card

    Installing the WWAN card About this task CAUTION: To avoid damage to the WWAN card, do not place any cables under it. Steps 1. Insert the WWAN card into the connector on the system board [1]. 2. Connect the WWAN antenna cables to the connectors on the WWAN card [2]. 3.

  • Page 33: Wlan Card

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 34: Installing The Wlan Card

    Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN antenna cables to the connectors on the WLAN card [2]. 3.

  • Page 35: Coin-Cell Battery

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 36: Installing The Coin-Cell Battery

    Installing the coin-cell battery Steps 1. Place the coin cell on the system board [1]. 2. Connect the coin cell battery cable to the connector on the system board [2]. Disassembly and reassembly...

  • Page 37: Memory Modules

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 38: Installing The Memory Module

    Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 39: Dc-In Port

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. DC-in port Removing the DC-in port Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 40 3. Press the DC-in port cable and then pull the cable horizontally to disconnect the DC-in port cable from the connector on the system board [1]. Lift the DC-in port away from the computer [2]. Disassembly and reassembly...

  • Page 41: Installing The Dc-In Port

    Installing the DC-in port Steps 1. Place the DC-in port to its slot on the computer [1]. 2. Connect the DC-in port cable to the connector on the system board [2]. Disassembly and reassembly...
  • Page 42 3. Place the Type-C bracket on its slot on the computer [1]. 4. Replace the two (M2x5) screws to secure the Type-C bracket to the palmrest [2]. Disassembly and reassembly...

  • Page 43: Solid-State Drive

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 SSD Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 44: Installing The M.2 Ssd

    Installing the M.2 SSD Steps 1. Place the M.2 SSD into the slot on the palmrest [1]. 2. Replace the single (M2x3) screw to secure the M.2 SSD to the palmrest [2]. 3. Adhere the cosmetic tape to the M.2 SSD [3]. Disassembly and reassembly...

  • Page 45: Solid State Drive Bracket

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Solid state drive bracket Removing the solid state drive bracket Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 46: Installing The Solid State Drive Bracket

    Installing the solid state drive bracket Steps 1. Align the bracket and insert it into the slot on the palmrest [1]. 2. Replace the single (M2x3) screw to secure the bracket to the palmrest [2]. Disassembly and reassembly...

  • Page 47: Inner Frame

    Next steps 1. Replace the SSD. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Inner frame Removing the inner frame Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 48 2. Remove the four (M2x5) screws that secure the inner frame to the system board [1]. 3. Remove the six (M2x3) screws that secure the inner frame to the system chassis [2]. 4. Lift the inner frame away from the system chassis [3]. Disassembly and reassembly...

  • Page 49: Installing The Inner Frame

    Installing the inner frame Steps 1. Align and place the inner frame on the system chassis [1]. 2. Replace the six (M2x3) screws to secure the inner frame to the system chassis [2]. 3. Replace the four (M2x5) screws to secure the inner frame to the system board [3]. Disassembly and reassembly...
  • Page 50 4. Reroute the WLAN antenna cables. Disassembly and reassembly...

  • Page 51: Smartcard Reader

    Next steps 1. Replace the M.2 SSD holder. 2. Replace the SSD. 3. Replace the WLAN card. 4. Replace the battery. 5. Replace the base cover. 6. Replace the microSD card. 7. Follow the procedure in after working inside your computer.
  • Page 52 3. Remove the four (M2x3) screws that secure the smartcard reader to the palmrest [1]. 4. Lift the smartcard reader board away from the palmrest [2]. Disassembly and reassembly...

  • Page 53: Installing The Smartcard Reader

    Installing the SmartCard reader Steps 1. Place the smart card reader board on the palmrest [1]. 2. Replace the four (M2x3) screws to secure the smartcard reader on the palmrest [2]. Disassembly and reassembly...
  • Page 54 3. Connect the smartcard reader FFC to the connector on the USH board [1]. 4. Adhere the smartcard FFC to the palmrest [2]. Disassembly and reassembly...

  • Page 55: Touchpad Buttons

    Next steps 1. Replace the inner frame. 2. Replace the WLAN card. 3. Replace the battery. 4. Replace the base cover. 5. Replace the microSD card. 6. Follow the procedure in after working inside your computer. Touchpad buttons Removing the touchpad button board Prerequisites 1.
  • Page 56 3. Remove the two (M2x3) screws that secure the touchpad button bracket to the palmrest [1]. 4. Lift the touchpad button board bracket away from the computer [2]. Disassembly and reassembly...

  • Page 57: Installing The Touchpad Button Board

    Installing the touchpad button board Steps 1. Place the touchpad button board into the slot on the palmrest [1]. 2. Replace the two (M2x3) screws to secure the touchpad button board to the palmrest [2]. Disassembly and reassembly...
  • Page 58 3. Connect the Smartcard reader Flexible Flat Cable (FFC) to the USH board [1]. 4. Adhere the FFC on the palmrest [2] and connect the touchpad button board cable to the connector on the touchpad [3]. Disassembly and reassembly...

  • Page 59: Led Board

    Next steps 1. Replace the speaker. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. LED board Removing the LED board Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 60 2. Disconnect the LED board cable from the connector on the system board [1]. 3. Unroute the LED board cable [2]. Disassembly and reassembly...
  • Page 61 4. Remove the single (M2x3) screw that secures the LED board to the palmrest [1]. 5. Lift the LED board away from the computer [2]. Disassembly and reassembly...

  • Page 62: Installing The Led Board

    Installing the LED board Steps 1. Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest [1]. 2. Replace the single (M2x3) screw to secure the LED board to the palmrest [2]. Disassembly and reassembly...
  • Page 63 3. Connect the LED board cable to the connector on the system board and route the LED board cable [1, 2]. Disassembly and reassembly...
  • Page 64 4. Connect and adhere the USH daughter board Flexible Flat Cable (FFC) from the USH daughter board [1, 2]. Disassembly and reassembly...

  • Page 65: Speakers

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 66 3. Lift and remove the speakers away from the palmrest. Disassembly and reassembly...

  • Page 67: Installing The Speakers

    Installing the speakers Steps 1. Using the alignment posts and rubber grommets, place the speakers in their slots on the palmrest. 2. Route the speaker cable through the routing guides. Disassembly and reassembly...
  • Page 68 3. Affix the adhesive tape to secure the speaker cable to the palmrest [1]. 4. Connect the speaker cable to the connector on the system board . Disassembly and reassembly...

  • Page 69: Heat Sink

    Next steps 1. Replace the board. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Heat sink Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 70 Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four (M2x3) screws that secure the heatsink to the system board [2].

  • Page 71: System Fan

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 72 2. Remove the two (M2x5) screws that secure the system fan to the palmrest [1]. 3. Lift the system fan away from the computer [2]. Disassembly and reassembly...

  • Page 73: Installing The System Fan

    Installing the system fan Steps 1. Place and align the screw holes on the system fan with the screw holes on to the palmrest [1]. 2. Replace the two (M2x5) screws to secure the system fan to the palmrest [2]. Disassembly and reassembly...
  • Page 74 3. Connect the system fan cable to the connector on the system board. Disassembly and reassembly...

  • Page 75: System Board

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 76 Steps 1. Push the dummy sim card out of the sim card slot [1, 2]. 2. Lift the latch and disconnect the following cables from the system board: a. LED board cable [3]. b. USH FFC [4]. c. Touchpad FFC [5]. 3.
  • Page 77 6. Remove the five (M2x3) screws that secure the system board to the palmrest [1]. 7. Lift the system board away from the computer [2]. Disassembly and reassembly...

  • Page 78: Installing The System Board

    Installing the system board Steps 1. Align and place the system board on the palmrest [1]. 2. Replace the five (M2x3) screws to secure the system board to the palmrest [2]. Disassembly and reassembly...
  • Page 79 3. Connect the eDP cable to the connector on the system board [1]. 4. Place the eDP support bracket above the eDP connector [2]. 5. Replace the two (M2x3) screws to secure the eDP bracket to the system board [3]. Disassembly and reassembly...
  • Page 80 6. Insert the dummy sim card into the sim card slot [1]. 7. Connect the following cables to the system board: a. LED board cable [2]. b. USH FFC [3] c. Touchpad FFC [4]. Disassembly and reassembly...

  • Page 81: Keyboard

    Next steps 1. Replace the system fan. 2. Replace the heatsink. 3. Replace the inner frame. 4. Replace the SSD. 5. Replace the DC-in. 6. Replace the coin cell battery. 7. Replace the WLAN card. 8. Replace the memory module. 9.
  • Page 82 2. Remove the microSD card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the speaker. 6. Remove the memory module. 7. Remove the system fan. 8. Remove the DC-in 9. Remove the WLAN card. 10. Remove the system board.

  • Page 83: Installing The Keyboard

    Installing the keyboard Steps 1. Align and place the keyboard on the palmrest [1]. 2. Replace the 22 (M2x2) screws to secure the keyboard to the palmrest [2]. Disassembly and reassembly...
  • Page 84 3. Connect the backlit cable and the keyboard cables to the connectors on the touchpad. Disassembly and reassembly...

  • Page 85: Keyboard Bracket

    Next steps 1. Replace the coin cell battery. 2. Replace the system board. NOTE: System board can be replaced with heatsink attached. 3. Replace the WLAN card. 4. Replace the DC-in. 5. Replace the system fan. 6. Replace the memory module.

  • Page 86: Installing The Keyboard Bracket

    6. Remove the memory module. 7. Remove the system fan. 8. Remove the DC-in 9. Remove the WLAN card. 10. Remove the system board. NOTE: System board can be removed with heatsink attached. 11. Remove the coin cell battery. 12. Remove the keyboard. Steps 1.

  • Page 87: Power Button

    Next steps 1. Replace the keyboard. 2. Replace the coin cell battery. 3. Replace the system board. NOTE: System board can be replaced with heatsink attached. 4. Replace the WLAN card. 5. Replace the DC-in. 6. Replace the memory module. 7.

  • Page 88: Installing The Power Button

    3. Remove the base cover. 4. Remove the battery. 5. Remove the speaker. 6. Remove the memory module. 7. Remove the system fan. 8. Remove the DC-in 9. Remove the WLAN card. 10. Remove the system board. NOTE: System board can be removed with heatsink attached. 11.

  • Page 89: Display Assembly

    Next steps 1. Replace the keyboard. 2. Replace the coin cell battery. 3. Replace the system board. NOTE: System board can be replaced with heatsink attached. 4. Replace the WLAN card. 5. Replace the DC-in. 6. Replace the memory module. 7.
  • Page 90 5. Remove the WLAN card. Steps 1. Unroute the wireless antenna from the routing guides on the system board [1]. 2. Remove the two (M2x3) screws that secures the eDP cable bracket to the system board [2]. 3. Lift the eDP cable bracket from the system board [3]. 4.
  • Page 91 6. Remove the six (M2.5x4) screws that secures the display assembly to the system chassis [1]. 7. Remove the display assembly from the system [2]. Disassembly and reassembly...

  • Page 92: Installing The Display Assembly

    Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest. Steps 1. Align and place the system chassis under the hinges of the display assembly [1]. 2.
  • Page 93 3. Seat the system chassis on the display assembly. Disassembly and reassembly...
  • Page 94 4. Reroute the wireless antenna through the routing guides on the system board [1]. 5. Connect the eDP cable to the eDP connector on the system board [2]. 6. Place the eDP cable bracket on the system board [3]. 7. Replace the two (M2x3) screws that secure the eDP cable bracket to the system board [4]. Disassembly and reassembly...

  • Page 95: Display Bezel

    Next steps 1. Replace the WLAN card. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Display bezel Removing display bezel Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 96 CAUTION: When prying open the display bezel, ensure to pry along the outside edge of the display bezel using your hands or plastic scribes—using a screw driver or other sharp objects may damage the display panel. Carefully pry open the inside edge of the display bezel and then pry open the inside edge of the left and right sides of the display bezel [2].

  • Page 97: Installing The Display Bezel

    Installing the display bezel Steps Align the display bezel with the display assembly, and then gently snap the display bezel into place. Disassembly and reassembly...
  • Page 98 Disassembly and reassembly...

  • Page 99: Display Panel

    Next steps 1. Replace the display assembly. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Display panel Removing display panel Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 100 2. Peel the conductive tape [1] on the display cable connector. 3. Remove the adhesive strip that secures the display cable connector [2]. 4. Lift the latch and disconnect the display cable from the connector on the display panel [3, 4]. NOTE: Do not pull and release the Stretch (SR) Tapes from the display panel.
  • Page 101 Disassembly and reassembly...

  • Page 102: Installing Display Panel

    Installing display panel Steps 1. Connect the display cable to the connector and close the latch [1, 2]. 2. Adhere the adhesive strip to secure the display cable connector [3]. 3. Adhere the conductive tape to secure the display cable connector [4]. NOTE: LCD Panel comes with two (L+R) brackets that needs to toe-in first, then secure two screws located at the base of the LCD panel.

  • Page 103: Camera

    Next steps 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the battery. 4. Replace the base cover. 5. Replace the microSD card. 6. Follow the procedure in after working inside your computer. Camera Removing camera Prerequisites 1.

  • Page 104: Installing Camera

    Steps 1. Peel the two conductive tape that secures the camera in place [1]. 2. Carefully pry and lift the camera module from the display back cover [2]. 3. Disconnect the camera cable from the connector on the camera module [3]. Installing camera Steps 1.

  • Page 105: Hinge Caps

    Next steps 1. Replace the display panel. 2. Replace the display hinges. 3. Replace the hinge caps. 4. Replace the display bezel. 5. Replace the display assembly. 6. Replace the battery. 7. Replace the base cover. 8. Replace the microSD card.

  • Page 106: Installing Hinge Caps

    Steps 1. Remove the two (M2x2.5) screws that secure the hinge caps to the chassis [1]. 2. Pinch the hinge caps to release the hinge caps from the ribs on the display back cover then slide inwards to remove the hinge caps from the display hinge [2].

  • Page 107: Display Hinges

    Next steps 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the battery. 4. Replace the base cover. 5. Replace the microSD card. 6. Follow the procedure in after working inside your computer. Display hinges Removing display hinge Prerequisites 1.

  • Page 108: Installing Display Hinge

    Steps 1. Remove the four (M2.5x3.5) screws that secure the display hinge to the display assembly [1]. 2. Remove the display hinges from the display back cover [2]. Installing display hinge Steps 1. Place the display hinge on the display assembly. 2.

  • Page 109: Display (Edp) Cable

    Next steps 1. Replace the hinge caps. 2. Replace the display bezel. 3. Replace the display assembly. 4. Replace the battery. 5. Replace the base cover. 6. Replace the microSD card. 7. Follow the procedure in after working inside your computer.

  • Page 110: Installing Display Cable

    9. Remove the display panel. 10. Remove the camera. Steps Peel the conductive tape and unroute the display cable to release it from adhesive and lift the display cable from the display back cover. Installing display cable Steps 1. Adhere the display cable to the display back cover. 2.

  • Page 111: Display Back Cover Assembly

    Next steps 1. Replace the camera. 2. Replace the display panel. 3. Replace the display hinges. 4. Replace the hinge caps. 5. Replace the display bezel. 6. Replace the display assembly. 7. Replace the battery. 8. Replace the base cover. 9.

  • Page 112: Palmrest Assembly

    10. Remove the camera. 11. Remove the display cable. About this task After performing the preceding steps, you are left with the display back cover. Next steps 1. Replace the display cable. 2. Replace the camera. 3. Replace the display panel.
  • Page 113 3. Remove the base cover. 4. Remove the battery. 5. Remove the speaker. 6. Remove the memory module. 7. Remove the system fan. 8. Remove the DC-in 9. Remove the WLAN card. 10. Remove the system board. NOTE: System board can be removed with heatsink attached. 11.
  • Page 114 9. Replace the system fan. 10. Replace the speaker. 11. Replace the battery. 12. Replace the base cover. 13. Replace the microSD card. 14. Follow the procedure in after working inside your computer. Disassembly and reassembly...

  • Page 115: Chapter 5: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 116: One Time Boot Menu

    Table 3. Navigation keys (continued) Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Moves to the next focus area.

  • Page 117: System Information

    Table 4. General (continued) Option Description Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system from the devices specified in this list. UEFI Boot Path Security This option controls whether or not the system will prompt the user to enter the Admin password when booting a UEFI boot path from the F12 Boot Menu.
  • Page 118 Table 5. System Configuration (continued) Option Description Audio Allows you to enable or disable the integrated audio controller. The option Enable Audio is selected by default. ● Enable Microphone ● Enable Internal Speaker Both the options are selected by default. Keyboard Illumination This field lets you choose the operating mode of the keyboard illumination feature.

  • Page 119: Video

    Video Option Description LCD Brightness Allows you to set the display brightness depending up on the power source—On Battery and On AC. The LCD brightness is independent for battery and AC adapter. It can be set using the slider. NOTE: The video setting is visible only when a video card is installed into the system.

  • Page 120: Secure Boot

    Table 6. Security (continued) Option Description Absolute This field lets you Enable, Disable or Permanently Disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. ● Enabled - This option is selected by default. ● Disabled ●...

  • Page 121: Intel Software Guard Extensions

    Intel Software Guard Extensions Table 8. Intel Software Guard Extensions Option Description Intel SGX Enable This field specifies you to provide a secured environment for running code/storing sensitive information in the context of the main OS. Click one of the following options: ●...

  • Page 122: Power Management

    ● Adaptive—enabled by default Configuration ● Standard—Fully charges your battery at a standard rate. ● ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 123: Post Behavior

    POST behavior Option Description Adapter Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power Warnings adapters. Default setting: Enable Adapter Warnings Numlock Enable Allows you to enable the Numlock option when the computer boots. Enable Network.

  • Page 124: Wireless

    Option Description Enable VT for Direct I/O - enabled by default. Trusted This option specifies whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional Execution hardware capabilities provided by Intel Trusted Execution Technology. The TPM Virtualization Technology, and the Virtualization technology for direct I/O must be enabled to use this feature. Trusted Execution - disabled by default.

  • Page 125: Updating The Bios

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 126: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 127: Assigning A System Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set.

  • Page 128: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 129: Chapter 6: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 130: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 131: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 132: Led Indicators And Characteristics

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 13. Diagnostic-light LED codes...

  • Page 133: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 134: Drain Residual Flea Power (Perform Hard Reset)

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 135: Chapter 7: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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