Emerson GO Real-Time 4G/5G Global User Manual page 18

Troubleshooting and FAQ's
Q: How do I monitor active reporting shipment information in the Oversight dashboard?
A: Go to Emerson.com/Oversight and login with your user credentials. Alternatively,
10-digit serial number in the Track Your Shipment box for a quick search. If the serial number does not
appear it has not yet reported to Oversight.
Q: What kind of data is reported in Oversight?
A: Oversight reports temperature, location, time, humidity and light data.
Q: Why am I not able to observe any shipment information in Oversight?
A: Follow these steps:
• Wait about 20-30 minutes after your device has been activated, since this is the average
amount of time it takes for the unit to connect to the cell towers for the first time. Also, verify
the "activate by" date is within range.
• Verify that the department in charge of activating the devices has done so correctly and if
possible, request photos as proof.
• Make sure that the device has been placed correctly on the load. Remember that proper
placement is on top of the last pallet closest to the doors. Avoid placing the unit in between
pallets or inside product. Also, if you need to place a thermal blanket or something similar,
remember that the device would go outside of it.
Q: Who do I contact if I am unable to see my tracker in Oversight?
A: If all of the above has been verified, contact your Technical Support team to investigate. Please have
the following information available:
• 10-digit Serial Number(s) of your unit(s)
• Placement on the shipment, origin and destination locations of your load
• Location of activation
• Approximate arrival and departure date
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enter the unit's