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Start•All Jump•Pack® Troubleshooting and Warranty Request Guide
Follow the Troubleshooting Steps on the next page to diagnose any problems and then check all boxes that apply. Use
Other for any issue not mentioned.
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Does not turn on, display turns on when charging, battery is above 9.6V
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Does not turn on, display turns on when charging, battery is below 9.6V
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Charger does not work
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Does not charge even when activation button is pressed
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Error Code on the display: List error code_____________________
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Display shows red and green flashing 8's, will not activate or show error code
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Jump•Pack and display turns on, will not charge, "IN" is not flashing
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Jump•Pack and display turns on, will not charge, "IN" is flashing
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Clamps are always live
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Clamps or cables are damaged
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Jump•Pack shuts off or stops during cranking. Display % after crank attempt:
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Other:
Please fill out the information below. Attach proof of purchase. Serial number is printed onto the housing where the red
clamp is connected. Remove the red clamp to view.
Dealer Jump•Pack Was Purchased From
Contact Name
Contact Phone Number
Contact Email
Return Address
Serial Number
Date of Purchase
Technical Support Representative
No Start•All Jump•Pack® units will be received unless a Return
Send this form and proof of purchase to warranty@vanair.com in order to receive an RMA to return your pack for repair.
If the Jump•Pack is a JP 12-4000 model, there is no warranty and cannot be repaired. No RMA is to be issued.
If the Jump•Pack is a Lithium Hub model there is no warranty and cannot be repaired. No RMA is to be issued.
If the Jump•Pack is a Gray Case (big rig) Stark unit there is no warranty cannot be repaired. No RMA is to be issued.
Goodall® Engine Starting Systems by Vanair® have a 1-year warranty from date of purchase.
Troubleshooting Steps (battery charging instructions are steps 4-5)
Material Authorization (RMA) is issued first.
Click here for the Start-All Jump Pack Troubleshooting Video
IN0229 Rev.2
1
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Summary of Contents for Vanair Start All Jump Pack
- Page 1 Material Authorization (RMA) is issued first. Send this form and proof of purchase to warranty@vanair.com in order to receive an RMA to return your pack for repair. If the Jump•Pack is a JP 12-4000 model, there is no warranty and cannot be repaired. No RMA is to be issued.
- Page 2 If Issues occur prior to cranking attempt 1. The Start•All Jump•Pack® does not turn on. a. Press the output button momentarily, then turn on the power switch i. Does the Jump•Pack turn on? ii. If still off, proceed to step b. b.
- Page 3 6. The clamps or cables are damaged a. The clamps can be replaced with Vanair Part Number 14-450 Replacement Clamp Set b. For cable damage, the unit can be returned for repair If issue occurs during Cranking Attempt 7.
- Page 4 1. This is displayed when the Jump•Pack detects an internal defect or damage. If this occurs, the Jump•Pack will need to be returned for servicing. E9: There is an internal error with the Jump Pack. Contact the Vanair Service Department. IN0229 Rev.2...
- Page 5 8. Jump•Pack shuts off during crank attempt or stops while cranking a. The E4 Error code displays i. Yes? Warm up the jump pack and try again. ii. No, see below b. Charge the Jump•Pack to full in accordance with section “Normal Charging Procedure for the Start•All Jump•Pack®...