If Windows Does Not Start - Sony VGN-AW21M/H Troubleshooting Manual

If Windows does not start

1 Try any of the following:
❑ Restore system files from the latest restore point when your
computer was working normally (see page 22).
❑ Restore your data from the backup copy made with the Windows
Complete PC Backup and Restore feature (available on models
with Windows Vista Ultimate or Windows Vista Business only)
(see page 20).
You cannot restore your files which you have changed or created
after the backup. If you have such files and want to restore them,
make backup copies of them with the Rescue Data software.
For instructions on how to use the software, see "To back up your
data with Rescue Data" on page 23.
2 Make backup copies of your files with the Rescue Data software if you
have not yet made them (see page 23).
3 Examine your computer hardware (a CPU, memory module, hard disk,
etc.) with the VAIO Hardware Diagnostics software.
For instructions on how to use the software, see the help file included
with the software.
4 If you still cannot start Windows, recover your computer system. See
"Recovering your VAIO system when you cannot start Windows" on
page 33.
It is recommended that you update your computer after the system recovery using VAIO
Update.
Finding out what to do in case of computer malfunctions
29