CipherLab RK25 User Manual
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CipherLab RK25 User Manual

Os image upgrade sop from android nougat to android pie
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RK25 OS Image Upgrade SOP
from Android Nougat to Android Pie
Version 1.02

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Summary of Contents for CipherLab RK25

  • Page 1 RK25 OS Image Upgrade SOP from Android Nougat to Android Pie Version 1.02...
  • Page 2 The editorial use of these names is for identification as well as to the benefit of the owners, with no intention of infringement. CIPHERLAB logo is a registered trademark of CIPHERLAB CO., LTD. All other brands, products and services, and trademark names are the property of their registered owners.

  • Page 3: Release Notes

    Add “Upfrade Failed” to Section 2.1 “The Steps to Upgrade OS Image”. 1.01 March 10 , 2020 Section 2.1 “The Steps to upgrade OS Image”: Add description about the pathname of the path to access RK25 OS image upgrade tool. 1.00 March 4 , 2020 Initial release...

  • Page 4: Table Of Contents

    1.2.4 Driver Installation Failed ..................17 OS IMAGE UPGRADE ........................18 The Steps to Upgrade OS Image ................19 Image Download Repair Tool ................25 2.2.1 Prerequisite ......................25 2.2.2 Restore Your RK25 by Image Download Repair Tool .......... 28...

  • Page 5: Prerequisite

    Prerequisite PREREQUISITE This chapter guides you all the things need to be done before upgrading the OS image of your RK25 mobile computer. IN THIS CHAPTER 1.1 Prerequisite for Upgrading OS Image ......6 1.2 USB Drivers ..............8...

  • Page 6: Prerequisite For Upgrading Os Image

    User Guide (from Android Nougat to Android Pie) 1.1 PREREQUISITE FOR UPGRADING OS IMAGE The following items are demanded for upgrading your RK25 mobile computer OS image from Android Nougat to Android Pie: The operating system must be Windows 10 Note: The image download tool is incompatible with Windows 7 and Windows 8.
  • Page 7 Repair Tool Important Notice After successfully upgrading the OS from Android Nougat to Android Pie, the RK25 mobile computer will reset to the factory default which means all the app data, the apps installed by yourself, and the MDM (Mobile Device Management) data will be erased. Thus, make sure to back...

  • Page 8: Usb Drivers

    Down Key Power Key Power Key Volume Keys 2) Connect the RK25 mobile computer with your PC by a micro USB cable. 3) Go to “ ” → “ ” in your PC to check whether it shows Control Panel Device Manager “Qualcomm HS-USB QDLoader 9008”...
  • Page 9 1) Power off your RK25 mobile computer, and press its Volume Up Key Volume Down Key at the same time. Then connect the RK25 mobile computer with your PC Power Key by a micro USB cable. 2) Go to “...
  • Page 10 (from Android Nougat to Android Pie) 4) Select “ ” to complete the update. Search automatically for updated driver software 5) Once the driver is successfully installed, you will find your RK25 mobile computer is shown up as “ ” under “ ” on...

  • Page 11: Adb Driver

    CHECK WHETHER ADB DRIVER IS INSTALLED IN YOUR PC 1) Power on your RK25 mobile computer, and connect it with your PC by a micro USB cable. 2) Enable debugging mode on your RK25 mobile computer as the steps below.
  • Page 12 RK25 OS Image Upgrade SOP User Guide (from Android Nougat to Android Pie) 3) Go to “ ” → “ ” in your PC to check whether Control Panel Device Manager ADB Driver been installed in your PC. ADB driver is installed...
  • Page 13 Prerequisite 2) Select “ ” to complete the update. Search automatically for updated driver software 3) After successfully installing the driver, the RK25 mobile computer is shown up as “ ” on Android Composite ADB Interface Device Manager...

  • Page 14: Fastboot Driver

    1) Insert the micro USB cable to the USB port of your PC. 2) Keep pressing the on the RK25 mobile computer Volume Down Key 3) Insert the supplied micro USB cable to the micro USB port of your RK25 mobile computer. Micro USB Port Volume Down Keys 4) Go to “...
  • Page 15 Prerequisite HOW TO INSTALL FASTBOOT DRIVER 1) Continued from the steps above, click on the unknown device to open its setting menu, and then select “ ”. Update driver 2) Select “ ” to complete the update. Search automatically for updated driver software...
  • Page 16 RK25 OS Image Upgrade SOP User Guide (from Android Nougat to Android Pie) 3) You will find “ ” on after successfully Android Bootloader Interface Device Manager installing the driver.

  • Page 17: Driver Installation Failed

    Prerequisite 1.2.4 DRIVER INSTALLATION FAILED If driver installation is failed, the item shown on is with a yellow Device Manager exclamation mark in front of the name. Please click to open the setting menu and select “ ” to remove it, and then Uninstall device reinstall the driver(s) as the steps of Qualcomm USB...

  • Page 18: Os Image Upgrade

    OS IMAGE UPGRADE This chapter will walk you through the steps of upgrading the OS image, and how to restore your RK25 mobile computer by Image Download Repair Tool. IN THIS CHAPTER 2.1 The Steps to Upgrade OS Image ........19...

  • Page 19: The Steps To Upgrade Os Image

    Android 7 Nougat Android 9 Pie 1) Uncompress the zip files. 2) Make sure that the RK25 OS image upgrade tool is in the folder (and all its parent folders) is without any space in the folder name. Note: Executing OS upgrade fails if there’s space in the pathname of the path to access the OS image file.
  • Page 20 Volume Up Key Volume Down Key Power Key time. Power Key Volume Keys 5) Connect the RK25 mobile computer with your PC by a micro USB cable. Note It allows to upgrade only one device at a time.
  • Page 21 During the upgrade period, RK25 mobile computer screen gets into the splash screen to have the keybox to be written. Please DO NOT disconnect the RK25 mobile computer from your PC or press any button on your RK25 mobile computer till...
  • Page 22 Finish “ ” shows up to run you through setting up your device. Welcome Wizard 9) Now the OS image of RK25 mobile computer becomes Android 9 Pie. You can check it from App Drawer (All Apps) Settings About Phone...
  • Page 23 If it is failed to upgrade the OS image, please check whether the required USB drivers properly installed and contact with support@cipherlab.com.tw for help. The upgrade log will be saved in the folder where the Image Download Tool is located. The...
  • Page 24 (from Android Nougat to Android Pie) BACKUP SYSTEM DATA The system data of your original RK25 mobile computer with Android Nougat is automatically backed up after proceeding OS upgrade, and the backup system data is saved in the folder (whose folder name is the same with the device serial number) located under “...

  • Page 25: Image Download Repair Tool

    OS Image Upgrade 2.2 IMAGE DOWNLOAD REPAIR TOOL If the upgrade fails and the system data of your RK25 mobile computer (such as serial number, IMEI, MAC address, and so forth) is successfully backed up, you can use “ Image ”...
  • Page 26 ENTER DOWNLOAD MODE To enter “ ” after failing to upgrade OS image: Download Mode 1) Remove the main battery from the RK25 mobile computer for at least , and 5 minutes then install the main battery. ○ Press down the lock button.
  • Page 27 “ ”. Download Mode Power Key Volume Keys 3) Connect the RK25 mobile computer with your PC by a micro USB cable. 4) Go to “ ” → “ ” in your PC, and make sure it shows Control Panel Device Manager “...

  • Page 28: Restore Your Rk25 By Image Download Repair Tool

    2.2.2 RESTORE YOUR RK25 BY IMAGE DOWNLOAD REPAIR TOOL 1) Run the executable file “ ”. ImageDownloadRepairTool 2) Click on the serial number of your RK25 mobile computer, and then “ ”. Repair 3) A warning popup appears. Click on “...
  • Page 29 Power Key to enter “ ”. Download Mode 3) Connect the RK25 mobile computer with your PC by a micro USB cable, and then check “ ” → “ ” in your PC. Ensure that it shows “ Control Panel...

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