Huawei WS5200 Quick Start Manual page 11

Frequently Asked Questions (FAQs)
1. What should I do if I encounter any of the following issues when configuring the router?
● If your device did not detect the router's Wi-Fi: Ensure that the router is powered on. Wait for a moment (until the router is started)
and try to search again on your device.
● If you cannot visit the router's web-based configuration page on your device: Ensure that your device is connected to the router's
Wi-Fi network, and then enter 192.168.3.1 in the browser address bar to visit this page on your device.
● If the page displays "Cable disconnected": Ensure that the router's WAN port is connected to the modem's LAN port, and the
modem has Internet access. Check that all contact points are securely connected and in good contact, and the network cables are
in good condition.
● If the page displays "Account or password error": Please enter your broadband account and password again. If the issue
persists, your broadband provider may have bound the MAC address of your old router, causing your new router to be unable to
connect. To fix this issue, select Retrieve and follow the onscreen instructions. Alternatively, contact your Internet service provider
for assistance.
● If the page displays "Failed to retrieve network settings from old router": Ensure that the router is connected to a power source,
and that the old router's WAN port is already connected to the new router's LAN port. Restart your old router and then touch Try
again.
If the issue persists, restore the router to the factory settings, and follow the guide to reconnect the cables and configure the router.
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