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STEP 2
SETTING UP CALL FORWARDING
Important! Step 2 is only required if you are transferring existing telephone numbers to ACN and
should be completed on the day of your scheduled test call. Before proceeding with the connection
of your equipment to the phone adapter, you should forward calls to your new telephone numbers.
Your new telephone numbers were sent to you in an email. If you have questions, please contact
Installation Support at 877-876-8767.
1. Lift the handset from your existing phone and enter *72. (In some areas enter 72#.)
2. At the tone, enter your new 10-digit telephone number to which your
calls will be forwarded.
3. When the call is answered, the feature has been activated. If the phone is
busy, or no one answers, repeat the steps above.
4. Test call forwarding by placing an inbound call. The call should not ring to your existing line.
5. Repeat the steps above for each phone number.
Note that once call forwarding is in place, you will not receive inbound calls until the installation of
your phone adapter is complete or call forwarding has been removed. To remove, enter *73 (or 73#).
STEP 3 CONNECTING YOUR PHONE EQUIPMENT TO YOUR
PHONE ADAPTER
Your phone system typically connects to your service provider within your wiring closet or panel
by one of two scenarios:
Standard Phone Cable Connections (RJ11)
•
Simply move the RJ11 cables from your service provider connection to the ACN Phone Adapter.
Telecom Cross-Connect Block
(May require specialized phone tools.)
•
Disconnect the existing cross-connect wires from your service provider connection and replace
with new cross-connect wires. Install an RJ11 connector on the other end of the new cross-
connect wire and then plug the RJ11 connector into the ACN Phone Adapter.
STEP 4 CONFIRM SETUP
Contact Installation Support at 877-876-8767 to test the installation of your ACN Phone Adapter at
your scheduled appointment time.
Need Help?
For additional information on this product and installation
options, please visit myacn.com (U.S.) or myacncanada.ca (Canada).
Service Provider Side
Existing Internet Service
Existing Router
1
Step
1
2 3 4
AC Power
Outlet
DigitalTalk® Express Voice Mail Set Up
· Dial *62 from the line associated with voice
mail (typically line 1)
· Enter your temporary passcode of 1234
· Follow the prompts
Customer Side
3
Step
Telecom Cross-Connect
Block shown in diagram
2
Step
Call forwarding instructions not
applicable in diagram.
©ACN Opportunity, LLC 2017_ DTExpressQIG_PRDT_P_121217
1
2
3
4
Existing Phone
Equipment
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