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34
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Problem
You cannot open the
appliance door.
The appliance makes
an unusual noise and
vibrates.
The programme dura‐
tion increases or de‐
creases during pro‐
gramme execution.
The washing results are
not satisfactory.
Too much foam in the
drum during the wash‐
ing cycle.
After the washing cycle,
there are some deter‐
gent residues in the dis‐
penser drawer.
After the check, activate the appliance. The programme continues from the point of
interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the
problem continues, contact the Authorised Service Centre.
13.3 Emergency door opening
In case of power failure or functioning
failure the appliance door remains
locked. The washing programme
continues when the power is restored. If
the door remains locked in case of
Possible solution
• Make sure that a washing programme that ends with
water in tub, has been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in
the drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appli‐
ance. Contact the Authorised Service Centre. If you
need to open the door, please read carefully «Emergen‐
cy door opening».
• Make sure the levelling of the appliance is correct. Refer
to 'Installation instruction'.
• Make sure that the packaging and/or the transit bolts
are removed. Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too
small.
• The ProSense function is able to adjust the programme
duration according to the type and the laundry load size.
Refer to 'The ProSense load detection' in 'Daily Use'
chapter.
• Increase the detergent quantity or use a different deter‐
gent.
• Use special products to remove the stubborn stains be‐
fore you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• Reduce the quantity of detergent.
• Make sure that the flap is in the correct position (UP for
powder detergent - DOWN for liquid detergent).
• Make sure you have used the detergent dispenser ac‐
cording the indications given in this user manual.
failure, it is possible to open it using the
emergency unlock function.
Before opening the door:
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