en-us Table of contents e n - u s Us e a n d Ca r e Ma n ua l , I n s t a l l a t i o n I n s t r u c t i o ns Important information Home Connect™...
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Additional information on products, accessories, Troubleshooting replacement parts and services can be found at Emergency door lock release www.gaggenau.com/us General Troubleshooting Information on the display area STATEMENT OF LIMITED PRODUCT WARRANTY Gaggenau® Clothes Washer...
Please take a moment to record the following basic center. Do not attempt to repair the appliance yourself. information about your new Gaggenau® washer. Any work performed by unauthorized personnel may void This information will be helpful in the event you need to the warranty.
en-us Your washing machine is intended for Your washing machine is intended for Safety Definitions Y o u r w a s h i n g m a c h i n e i s i n t e n d e d f o r S a f e t y D e f i n i t i o n s Only household use and in a non-commercial I mportant safety information is contained in this manual...
Do not allow anyone to climb, lean including the following! ▯ Gaggenau® washers are provided or hang on any part of the washer ▯ with an Use and Care Manual with including any protruding Installation Instructions.
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Turn off both valves Gaggenau® published user-repair during periods in which the instructions that you understand washer is not in use and before and have the skills to carry out.
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9 IMPORTANT SAFETY INSTRUCTIONS READ AND SAVE THESE INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS WARNING I M P O R T A N T S A F E T Y I N S T R U C T I O N S R E A D A N D S A V E T H E S E I N S T R U C T I O N S Warnings for children! Do not allow children to play on or...
▯ consumption to each program according to the information amount of laundry sensed in the drum and the type of Thank you for choosing Gaggenau® for your laundry fabric. appliance needs. The load adjust function runs automatically to keep energy and water consumption as low as possible.
Dimensions and clearances required washer Your new Gaggenau® washing machine is designed to A ppliance dimensions D i m e n s i o n s a n d c l e a r a n c e s r e q u i r e d...
Stand alone (shown) or Side-by-Side Installation types Stacked washer and dryer A Gaggenau® dryer of the same dimensions can be placed on top of the washer to save space. Use the special washer-dryer stacking kits (noted in Gaggenau® Dryer User Manuals) which can be purchased from Customer Service or your local dealer.
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en-us Dimensions and clearances required Under counter (Preferred) If front of the appliance is covered ventilation openings must be installed. E & F are minimum area sizes 63 sq.in. 404 sq.cm 63 sq.in. 404 sq.cm G & H actual spacing dimensions for min. open area sizes 3 in.
en-us Installation instructions These installation instructions are intended for use by INSTALLATION INSTRUCTIONS qualified installers. In addition to these instructions, the installation must comply with: - for the United States - National Electrical Code, ANSI/ WARNING I n s t a l l a t i o n i n s t r u c t i o n s NFPA70 - and latest editions of the State and municipal and/or local regulations.
en-us Installation instructions Washer drum contents WARNING Two AquaShield™ water supply hoses are shipped in the To avoid risk of injury or death, do the following! washer drum. Be sure to remove each of these and use these new hoses for the installation. - after unplugging the old appliance, remove the electric power cord and dispose of properly.
en-us Installation instructions Installation checklist Review the following list and check off each step as it is completed during installation. è Installation Step Page If installing to a pedestal (base), Refer to the complete the base installation Pedestal before removing the transport installation bolts instructions...
Importance of installing on a solid, level Remove drain hose from all brackets. floor Your new Gaggenau® washing machine utilizes high spin speeds to achieve superior water removal from your laundry resulting in reduced drying time. It is important to install your washing machine on a floor that will provide firm support.
en-us Installation instructions Water connections Water supply hose connections NOTICE The washing machine must only be operated with cold and hot (max. 140 °F/60 °C) tap water. Do not connect the appliance to the mixer tap of a pressurized hot-water boiler.
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en-us Installation instructions Position hoses as shown when routing hoses to right side About the AquaShield™ Hose of washer (facing from front). The AquaShield hose prevents potential flooding in the event the hose develops an internal leak. If the hose leaks, the indicator turns red and water flow is blocked.
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en-us Installation instructions Types of drainage hookups Wash Basin Standpipe WARNING Scalding! When washing at high temperatures, there is a risk of scalding if you touch hot suds, e.g. when pumping out hot suds into a wash basin. Do not reach into the hot suds. NOTICE Attach the drain hose to the elbow included with your Appliance damage/damage to textiles...
en-us Installation instructions Leveling the washer Importance of leveling the washer Your new washer uses high spin speeds to remove water at the end of the wash cycle. It is important that your washer is level and that all four washer feet press with equal pressure against the floor.
en-us Installation instructions Electrical connection Do not modify the plug provided with the appliance. If ▯ the plug will not fit into the outlet have a properly grounded outlet installed by a qualified electrician. Do WARNING not cut, remove or bypass the grounding prong on the washer power cord plug.
en-us Installation instructions Transporting the washer Before transporting the washer Disconnect the washer power cord from the wall outlet. Turn off the water supply to the washer. Disconnect water supply lines from the tap. Disconnect the drain hose from the drain location. Install the transport bolt assemblies as shown in the following images.
en-us Getting to know your appliance Getting to know your appliance C ontrol panel G e t t i n g t o k n o w y o u r a p p l i a n c e Programs Program Selector Center is pressed to power the appliance...
en-us Getting to know your appliance Display area Buttons Button Description Indicator Select º (EcoPerfect™). (Prewash). Select (Rinse Plus). Select ô (Remote Start). Select ý Remote start and Home Connect™ settings (Start/Pause). Select starts or pauses the selected cycle; ▯ indicator lamp on (steady) - cycle running, can be paused (if Child lock is not ▯...
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en-us Getting to know your appliance Other indicators Indicator Description Lit: Child lock activated Flashing: A change to the programs or options is not allowed because Child lock is activated. Flashing will stop after a few seconds. Flashing: Tap not turned on, no water pressure ÿ...
en-us Operating Instructions Using the program selector to choose a OPERATING INSTRUCTIONS wash program WARNING NOTICE O p e r a t i n g I n s t r u c t i o n s To reduce the risk of fire, electric shock, or injury If the Child lock is activated, you must deactivate it to persons, read the IMPORTANT SAFETY before you can select a program.
en-us Operating Instructions Loading the laundry Foreign objects left in the drum may damage laundry. ▯ Before inserting any laundry, check to make sure no foreign objects are in the drum. WARNING To avoid risk of explosion! Laundry items that have Filling the detergent and additives been pretreated with any material containing compartments...
en-us Operating Instructions Pour the detergent and laundry care product into the Liquid detergent insert appropriate chambers: To measure liquid detergent: Pull out the detergent dispenser tray. Push the liquid detergent insert forward and down as shown. Pour liquid detergent into the chamber and do not exceed the maximum mark.
en-us Operating Instructions Selecting a different program Program end - ‹- appears in the display field and the If you have inadvertently started the wrong program, you (Start/Pause) can change this as follows: button indicator lamp is off. Press (Start/Pause). NOTICE Select another program.
en-us Home Connect ™ Press and hold (Remote Start) for at least ý Home Connect™ 3 seconds. ‘ž£ (connect automatically) will appear on the display. H o m e C o n n e c t ™ T his appliance is Wi-Fi enabled and can be controlled remotely via a smartphone or tablet PC.
en-us Home Connect ™ Connecting to the Home Connect app If your appliance is connected to your home network, you can connect it to the Home Connect app. Switch the appliance on. Press and hold (Remote Start) for at least ý...
en-us Home Connect ™ Note: If a connection could not be established, “§§ Notes (fault) will appear on the display. Check whether your If you connect to your home network, Wi-Fi is ▯ smartphone or tablet PC is in range of your home activated automatically.
en-us Home Connect ™ Press (Start/Pause) to confirm. Press (Start/Pause) . “Ÿš (end) will appear on the display. The network ¢“à (yes) will appear on the display. settings have now been reset. Your appliance is no Press (Start/Pause) to confirm. longer connected to your home network or the Home Connect app.
en-us Laundry Wi-Fi® Module FCC/IC Statements Laundry Model: COM1 FCC ID: 2AHES-COMGEN1 P reparing the laundry L a u n d r y IC: 21152-COMGEN1 NOTICE The Home Connect module is a communication device designed to provide communication between appliances Damage to the appliance/fabrics and smart devices.
en-us Laundry Observe laundry care labels Identifying and treating stains For mild and recent stains the (Stains) button for food based grease/oils, blood, red wine and grass can be used. For more stubborn and set in stains the below methods can be of help. Oils and grease: normal body skin oil, cooking oils/fats, sauces, mineral oil, or wax (containing fat/oil).
en-us Laundry detergents and additives Detergent for colors without bleach or optical brighteners ▯ Laundry detergents and additives Suitable for colored laundry made from linen or cotton Program: COTTONS / Cold - Hot A dding the correct amount of HE L a u n d r y d e t e r g e n t s a n d a d d i t i v e s Detergent for colors/delicates without optical ▯...
en-us Program selection table Program selection table P r o g r a m s e l e c t i o n t a b l e Programs Max. Selectable program Type of laundry Optional program settings; Load up settings, Information default settings (bold)
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en-us Program selection table Programs Max. Selectable program Type of laundry Optional program settings; Load up settings, Information default settings (bold) Temperature Spin speed SPIN/DRAIN full load High Extra spin with selectable speed Medium No Spin Draining of the rinsing water Draining of the rinsing water without extra spin at “No Spin”...
en-us Program selection table Starching NOTICE Laundry must not be treated with fabric softener. Starching is possible in all wash programs if liquid starch is used. Measure starch into compartment accordance with the manufacturer's instructions (clean first if necessary). Dyeing/bleaching Dye should only be used in normal household quantities.
en-us Optional program settings Optional program settings Pressing and holding the (Remote Start) button for at ý least 3 seconds enters Home Connect settings. O p t i o n a l p r o g r a m s e t t i n g s A t the factory, temperature and spin speed options, and cycle duration ("Finish in"...
en-us Optional program settings (SpeedPerfect®) For washing in a shorter time with a washing result comparable to that of the standard program. NOTICE Do not exceed the maximum load. ~ Page 38 (Stains) There are four types of stain to choose from: Ê...
en-us Appliance settings Changing the audible signal volume Appliance settings You can adjust the volume of audible notification signals (that indicate that a program has ended, for example) and ¯ 3 sec. (Child lock) A p p l i a n c e s e t t i n g s audible button signals by turning the program selector to the following positions: You can secure the appliance against inadvertent...
en-us Cleaning and maintenance Exiting setting mode Cleaning the drum Once you have applied all the settings, press the power Metallic debris left in the drum can produce rust spots on button # to switch off the appliance. the drum. Never use steel wool to try to remove these. The settings you have selected will be saved and will take Use a chlorine-free cleaning agent and follow the effect the next time the appliance is switched on.
en-us Cleaning and maintenance Cleaning the water inlet strainers NOTICE If the washer water supply slows or stops completely, the Check for leaks to be sure the rubber washers are seated water inlet strainer may be blocked. Cleaning is at both ends of the water supply hose and the recommended every 6 months in any event to reduce connections are properly tightened.
en-us Cleaning and maintenance Cleaning the drain pump Loosen the screws and remove the protective film. WARNING Risk of scalding! Risk of hot water injury to skin! Allow the water to cool down prior to actuating the emergency door lock release. You are responsible for ensuring all safety precautions are followed when draining water from washer and/or manually opening the washer door.
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en-us Cleaning and maintenance Reinstall the protective film over the pump access using both screws. Snap the service cover in place at the hinges and close it. Wipe up any spilled water. NOTICE In order to prevent detergent from flowing unused into the drain during the next wash cycles: pour 0.26 U.S.
en-us Troubleshooting The washing machine door can then be opened. Troubleshooting Pull the emergency release downwards with a tool and release. E mergency door lock release T r o u b l e s h o o t i n g In the event of a power interruption the program will continue running when the power supply has been restored.
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en-us Troubleshooting Problem Possible cause(s) Solution(s) Deactivate Child lock (press 6 (Finish in) M and N for Washer door cannot be Child lock is activated. opened. approximately 3 seconds). A power failure occurred. If a cycle is interrupted by a power failure, it will resume when the power is restored.
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en-us Troubleshooting Problem Possible cause(s) Solution(s) (Start/Pause) not pressed. (Start/Pause). Water does not appear Press to be filling into the Water taps not turned on. Turn on water taps. washer or detergent is Supply hose kinked or pinched Eliminate the cause. not dispensed from (reduce flow).
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en-us Troubleshooting Problem Possible cause(s) Solution(s) System shakes or The washer drum suspension Mix small and large laundry items together in the load to shudders when spin system shifts during spinning as the minimize this effect. Check to be sure the washer is speed increases.
en-us Troubleshooting Information on the display area Problem Possible cause(s) Solution(s) ÿ flashes Door not closed properly or Check that no laundry is caught between the door glass attempting to lock or unlock. and gasket and close door securely. Wait until door is locked or unlocked.
Product yourself, or use an un-authorized best way for Gaggenau to notify you in the unlikely event servicer; Gaggenau will have no responsibility or liability of a safety notice or product recall.
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STATEMENT OF LIMITED PRODUCT WARRANTY Out of Warranty Product: RESPECT TO PRODUCT, WHETHER THE CLAIM Gaggenau® is under no obligation, at law or otherwise, ARISES IN CONTRACT OR TORT (INCLUDING STRICT to provide you with any concessions, including repairs, LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS...
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en-us STATEMENT OF LIMITED PRODUCT WARRANTY...