Troubleshooting Guide; Power; Tv Screen And Video - Panasonic SC-BTT350 Operating Instructions Manual

Reference

Troubleshooting guide

Before requesting service, please perform the
following steps.
Do you have the latest firmware installed?
Firmware updates may be released to correct operating
irregularities that are discovered with certain movies.
( 20)
Make the following checks and visit our
website for more information.
http://www2.panasonic.com/consumer-electronics/support/
Enter the model number.
Even so, you still have trouble,
Visit our website to find a service center.
You can find a service center near you easily on our
website.
Other support information:
"Customer Services Directory (United States and Puerto
Rico)" ( 51)
The following do not indicate a problem with this unit:
≥ Regular disc rotating sounds.
≥ Image disturbance during search.
≥ Image disturbance when replacing 3D discs.
∫ Unit does not respond to the remote control
or front panel buttons.
Press and hold [POWER Í/I] on the main unit for 5 seconds.
jIf still unable to power the unit off, disconnect the power cord,
wait 1 minute, then reconnect the power cord.
∫ Cannot eject disc.
The unit may have a problem.
While the unit is off, press and hold [SKIP9] on the remote
control and [< OPEN/CLOSE] on the unit at the same time for
more than 5 seconds.
General operation
To return to the factory preset
≥ Select "Yes" in "Restore Default Settings" in the Setup menu.
( 39)
To return all settings to the factory preset
≥ Reset the unit as follows:
While the unit is off, press and hold [+ VOLUME], [< OPEN/
CLOSE] and [POWER Í/I] on the main unit at the same
time for more than 5 seconds.
The remote control doesn't work properly.
≥ The remote control and main unit are using different codes.
Change the code on the remote control. (
≥ It may be necessary to set the code of the remote control
again after changing the batteries for the remote control.
( 21)
Disc cannot be played.
≥ The disc is dirty. (
≥ Check the region code.
Still pictures (JPEG) do not playback normally.
≥ The images that were edited on the PC, such as Progressive
JPEG, etc., may not playback.
VQT2W18
42
4
4
21)
9)
The TV tuner mode is not displayed when the TV is
switched on.
≥ This phenomenon may occur, depending on the TV setting,
when "Quick Start" is set to "On".
≥ Depending on the TV, this phenomenon may be prevented
by reconnecting the HDMI cable to a different HDMI input
terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
While the disc tray is empty and "BD/DVD" is selected as a
source, press and hold [SKIP:] on the remote control and
[1] (Play) on the unit at the same time for more than 5
seconds. The ratings level returns to the factory preset.

Power

No power.
≥ Insert the AC power supply cord securely into a household
AC outlet. ( 18)
The unit switches to standby mode.
≥ This unit will automatically turn to standby mode after 30
minutes if it is inactive. (
≥ When the time set for the sleep timer has passed, the power
will be turned off. ( 6)
≥ One of the unit's safety devices is activated. Press
[POWER Í/I] on the main unit to turn the unit on.
Power of this unit is turned off when the input for the TV is
changed.
≥ This is a normal phenomenon when using VIERA Link
(HDAVI Control 4 or later). For details please read the
operating instructions for the TV.
Displays
The display is dim.
≥ Change "FL Display" in the Setup menu. (

TV screen and video

The images from this unit do not appear on the TV.
Picture is distorted.
Jittering occurs.
≥ An incorrect resolution is selected in "HDMI Resolution".
Reset the setting as follows:
While the disc tray is empty and "BD/DVD" is selected as a
source, press and hold [1] (Play) and [∫] (Stop) on the main
unit at the same time for more than 5 seconds to cancel the
setting.
≥ When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio
are not output in bitstream, select "Yes" in "Restore Default
Settings" and make proper settings. (
≥ When "Playback Method for 3D Disc" in the Setup menu is
set to "3D Playback", images may not output depending on
the connection method. Remove the disc from this unit and
select "2D Playback".( 36)
Video is not output.
≥ Set the "High Clarity Sound" in the Playback menu to "Off" to
use the VIDEO OUT terminal. (
Video is not output in high-definition.
≥ Confirm that "HDMI Resolution" in the Setup menu is set
properly. ( 38)
7)
37)
39)
35)