Troubleshooting - Philips 5505 Series Quick Start Manual

12 Troubleshooting

Category
Accessibility
Picture on
HDMI Input
Sound on
HDMI with
external
devices
Power
Remote
Problem
Television is speaking
prompts out-loud.
Television has sound
with no picture or
abnormal picture.
Television has no sound.
No power
Remote buttons are not
functional.
The Google Assistant
button on your remote
doesn't work.
Tip
To disable the TalkBack on your
•
television, press
remote, navigate to settings icon in
the upper right corner of the home
screen and select Device Preferences >
Accessibility, select TalkBack, press OK
to toggle between on or off.
Change the resolution output of your
•
source device.
Please check to be sure the device is
•
connected to the HDMI 2 (ARC) input
on the TV.
Ensure that the AC outlet supplies the
•
proper voltage. Plug another electrical
appliance into the AC outlet to ensure
that the AC outlet operates normally.
If a power failure occurs, unplug the AC
•
power cord for 1 minute to allow the unit
to reset itself.
Re-insert or replace the AAA batteries
•
with their polarities (+/–) as indicated
on the remote battery area.
Make sure the remote is connected to
•
the TV via Bluetooth. Google Assistant
uses Bluetooth to create a safe
connection between the remote and TV.
(See step "4 Connecting your devices"
in the previous page)
Make sure Google Assistant feature
•
was activated during initial installation.
To check this, go to Settings > Device
Preferences > Google Assistant >
Accounts to see if you are logged into
an active account.
a
(HOME) on your