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28
NFORMATION
Useful Tips
Troubleshooting
Symptom
The power will not stay on.
The device turns off by itself while in
operation.
Cannot charge the battery.
Cannot record.
Cannot playback.
Picture poor.
The distorted picture has been
recorded (or played back).
The device doesn't recognize the
microSD / microSDHC card.
[Firmware update?] is always on the
LCD screen when device is turned
On.
• Make sure the battery is fully charged.
• The battery is not charged enough. Charging batteries may take
a while on some PCs.
Charge the battery until the battery indicator shows full "
• If this device is left with no activity for more than 3 minutes,
it will be turned off automatically (except when the device is
connected to a PC) to prevent the battery drain.
• Turn the device off fi rst, then charge the battery.
• We recommend to keep the temperature around the device at
50°F (10°C) to 86°F (30°C) when charging the battery.
• If you charge the battery through the USB terminal on your PC,
make sure the PC is active and not in the sleep mode.
• The battery may not be charged properly when charging
through a USB hub. Make sure to connect the device directly to
the PC using the supplied USB connector.
• You cannot record continuously for more than 29 minutes.
• Check the microSD / microSDHC card or internal memory has
suffi cient space.
• Faulty microSD / microSDHC card may be inserted.
Try other microSD / microSDHC card.
• Use the microSD / microSDHC card which is higher than class 2.
• Folder / fi le names may have been changed. If name
remembered, rename to the original name.
• We do not guarantee the playback of the fi les which has been
edited on a PC or the images were recorded with another
device.
• Faulty microSD / microSDHC card may be inserted.
Try another microSD / microSDHC card.
• Check if the "Night vision" is off. With "Night vision", the colors
of the object cannot be reproduced properly.
• This device is equipped with the CMOS sensor. A characteristic
of a CMOS sensor, fast moving objects may appear distorted
while shooting. This is not a malfunction.
• The card formatted on the personal computer may not be
recognized. When formatting a microSD / microSDHC card,
make sure to format on this device.
• Remove microSD / microSDHC card from the device. Place
card in SD Adaptor and install it on a PC. Use the PC to erase
the fi rmware update fi le from the microSD / microSDHC card.
Reinstall the microSD / microSDHC card into the device.
Remedy
".
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