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For Authorized
Service Personnel Only:
Eagle 800 Series II
Service Manual
DSS-10621-01 Rev. A00

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Summary of Contents for Alpha Micro Eagle 800 II Series

  • Page 1 For Authorized Service Personnel Only: Eagle 800 Series II Service Manual DSS-10621-01 Rev. A00...
  • Page 2 The Alpha Micro Software Security Device (SSD) is a customized integrated circuit that personalizes the computer, providing identity verification for it. Certain Alpha Micro and non-Alpha Micro software may require that your computer contain an SSD in order to run software that has been customized to run only on your computer.
  • Page 3: Table Of Contents

    Table of Contents INTRODUCTION ........................1 ACCESSING YOUR COMPUTER .................... 1 ELECTRONIC EQUIPMENT HANDLING PRECAUTIONS ..........1 HARDWARE CONFIGURABLE OPTIONS................2 Printed Circuit Board Configuration ..................2 Replacing the Time and Date Battery..................6 SSD Chip Removal........................6 UPGRADING EAGLE 800 ON-BOARD MEMORY ..............7 Removing Memory DIMMs ....................
  • Page 5: Introduction

    Eagle 800 Series II Service Manual Page 1 INTRODUCTION This document contains instructions that are intended only for authorized service personnel. Eagle 800 computers contain a high-output power supply, which produces current levels high enough to make it unsafe for unauthorized persons to perform work inside the chassis. This document describes the Eagle 800 Series II computer package in the deskside chassis.
  • Page 6: Hardware Configurable Options

    Page 2 Eagle 800 Series II Service Manual Figure 1: Static Protection Wrist Strap HARDWARE CONFIGURABLE OPTIONS The following sections summarize the configuration options available to let you tailor your hardware to your needs. Most of these options require access to the main circuit boards inside the computer, and should be performed only by qualified technical personnel.
  • Page 7: Figure 2: Eagle 800 Series Ii Cpu Board Configurations

    Eagle 800 Series II CPU Board Configuration Figure 2 shows the Eagle 800 Series II CPU board configured as shipped by Alpha Micro. The standard jumper positions are listed along side the figure. All jumpers should be left in their factory-configured positions.
  • Page 8: Figure 3: Front Panel Connections

    Page 4 Eagle 800 Series II Service Manual JFP1 JFP2 Figure 3: Front panel connections If you ever need to replace the Eagle 800 Series II CPU Board, you will need to enter the 12 digit CPU PIC number into the AM8000 Configuration screen. The CPU PIC number is located on the CPU board as shown in Figure 2.
  • Page 9: Figure 4: Eagle 800 Multifunction Coprocessor Board Configuration

    Eagle 800 Series II Service Manual Page 5 Email this file to support@alphamicro.com identifying who you are, what your system serial number is, and the CPU PIC that you entered. AM-113-45 MultiFunction Coprocessor The AM-113-45 Multifunction Coprocessor board is a PCI compatible board that plugs into a 32-bit PCI slot on the Eagle 800 CPU board.
  • Page 10: Replacing The Time And Date Battery

    Page 6 Eagle 800 Series II Service Manual Replacing the Time and Date Battery When replacing the battery on your CPU board, always be sure to power-down the system first! DO NOT replace the battery with the power on! As always, when opening your computer chassis, take proper precautions against electrostatic discharge, which can seriously damage system components.
  • Page 11: Upgrading Eagle 800 On-Board Memory

    Eagle 800. Use Alpha Micro PFB-00722-XX or equivalent memory to expand your system. To install memory expansion DIMMs in the Eagle 800 CPU board, use this procedure: 1.
  • Page 12: Peripherals

    Page 8 Eagle 800 Series II Service Manual After installing the DIMMs, the next time you power on the system, the memory will be detected. Currently, the maximum memory available to AMOS is 750MB. This limitation is imposed by memory utilization by the XP Embedded software. You may enter the AMOS RAM size in the General tab of the AM8000 configuration screen.
  • Page 13: Installing Additional 5-1/4" Peripherals

    Additional Documentation for Peripherals Each peripheral device sold by Alpha Micro is covered by its own set of installation instructions. The installation instructions include information on jumper settings, termination, and cabling. Before installing a peripheral, make sure you read the documentation pertaining to the device.
  • Page 14: Disk Drive Replacement And Ghost Restore

    Page 10 Eagle 800 Series II Service Manual DISK DRIVE REPLACEMENT AND GHOST RESTORE There are a few situations that will require the system administrator to work with disk drives and CD media from the AM-8000 Tools. All these procedures must be done on the system console. o Formatting DVD-RAM media o Accessing the AM8000 Tools o Adding another hard disk.
  • Page 15: Figure 6: Format Dvd-Ram Media

    Eagle 800 Series II Service Manual Page 11 This gives you access to various XP-Embedded tools (for formatting disks, etc.) and to Norton Ghost for creating "Bootable Backup Recovery CD” and other DVD/CD data backups. The system administrator should know how to use Windows utilities and how to use Norton Ghost software. Formatting DVD-RAM Media To format the DVD-RAM media follow this procedure.
  • Page 16: Adding Another Hard Disk

    Page 12 Eagle 800 Series II Service Manual <Computer Management> Press to {Storage} Press Press to: {Disk Management} Press Use the arrow keys to move between the various drives (usually Disk 0 and Disk 1). The will select various partitions on each Disk. You should see each physical drive or drives on the system with drive sizes and partition sizes.
  • Page 17: Figure 8: Creating Sysvol2

    Eagle 800 Series II Service Manual Page 13 1. Right click on Disk 1 black bar in the lower panel and Select> {New Partition} 2. The < New Partition Wizard> will display. Select> [Next]. 3. <Select Partition Type> Select> {Primary partition} > [Next]. (You can only boot off of a primary partition) 4.
  • Page 18: Restoring The Am-8000 System Volume

    AM8000 Server installation. The AMOS Bootable Ghost Recovery CD shipped from Alpha Micro has the default settings and the original disk files. Any patches or Customer data applied to the Server after installation will be missing.
  • Page 19 Eagle 800 Series II Service Manual Page 15 System Software Load from Ghost CD or Drive Image Backup The numbered procedure below is used to load an empty hard drive with the AMOS 8.1 Bootable Recovery CD. At the console, follow the procedure by executing the commands.
  • Page 20 Page 16 Eagle 800 Series II Service Manual {1 Primary NTFS, Disk Load, New Size 39197} an input box is highlighting the New Size or use the Old size number which the drive was partitioned for which is displayed on the right. {In Destination drive details} –...
  • Page 21: Restoring Just One Amd File From A "Ghosted" Backup

    Eagle 800 Series II Service Manual Page 17 Proceed with restoring the last AMOS backup as appropiate to the backup procedure used. Then, as mentioned above, use MONTST to re-syncronize the "System Volume" copies of the important .MON and .INI files. If you used the above procedure to install a “sub-system”...
  • Page 22 Page 18 Eagle 800 Series II Service Manual Rev. A00...
  • Page 23: Appendix A - Eagle 800 Series Ii Optimal Bios Settings

    Eagle 800 Series II Service Manual Page 19 APPENDIX A - EAGLE 800 SERIES II OPTIMAL BIOS SETTINGS MS-7032 Motherboard To Enter Setup press during the POST process to enter the motherboard AMI BIOS setup. Use D E L arrow keys to move the cursor to highlight the field to change. The items in bold are the AMOS specific changes from the “Default”...
  • Page 24 Page 20 Eagle 800 Series II Service Manual > Set Wake up Events … Wake up by PS/2 Keyboard [Disabled] Wake up on PS/2 Mouse [Disabled] Wake up on PME [Enabled] Resume by alarm [Disabled] >[PnP/PCI Configurations] Clear NVRAM [No] Primary Graphics Controller [AGP] PCI Slot1 IRQ...

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