Web Browser: Google Chrome (Other browsers may have limited functionality.) Hardware Overview HDD Bay Removable hard drive tray for 2.5" SATA drive. The Cloud Key G2 Plus only supports hard drives that can operate on 5V power. Hard drives that require additional power are not supported.
Page 4
Number of client devices on the network LCD Display for UniFi Protect Icon Description UniFi Protect Controller name and bandwidth Total camera(s) recording bitrate Status of Protect Cloud Access Number of active cameras registered in UniFi Protect Time of last motion detected by UniFi Protect...
Page 5
Used for power if PoE is not available. Quick Charge 2.0 or Quick Charge 3.0-compliant USB power adapter is required. Ethernet Port Connects to a gigabit switch port on your LAN. Power can be provided by an 802.3af PoE switch, such as the UniFi PoE Switch.
Page 7
13-Pin Connector Connects the Cloud Key Gen2 Plus to the optional Rackmount Accessory, model CKG2-RM (sold separately). The CKG2-RM has a docking bay for the Cloud Key Gen2 Plus and allows you to install it in a standard 19" rack.
Note: Out of the box, the 13-Pin Connector is covered with a black sticker to protect it from dust and dirt. Only remove the sticker if using the Cloud Key Gen2 Plus with the optional Rackmount Accessory. HDD Latch Releases the HDD tray from the drive bay.Releases the HDD tray from the drive bay.
Powering the Cloud Key Gen2 Plus Use an 802.3af-compliant switch, such as a UniFi PoE Switch, a USB power source, or 48V PoE adapter (not included). UniFi Switch...
Page 10
USB Power Source Connect a USB cable (not included) from the Cloud Key Gen 2 Plus directly to a USB power source: Quick Charge 2.0 or Quick Charge 3.0 compliance is required.
Page 13
When connecting the Cloud Key Gen2 Plus to the Rackmount Accessory, the width of the Docking Bay must be adjusted to accommodate the dimensions. To adjust the Docking Bay:...
Page 14
3. Insert the Cloud Key Gen2 Plus into the docking bay once the following three conditions are met: 1. The 13-pin connector is face up 2. The LCD screen is face forward 3. There is no Ethernet cable connected to the Ethernet Port on the Cloud Key Gen2...
Page 15
Setting Up UniFi Network via App Note: Ensure that Bluetooth is enabled on your mobile device. You will need to set up the Cloud Key Gen2 Plus with your mobile device and be within 1.5 m (5') from where it is installed.
Page 21
Pre-installed Software The UniFi Network Controller and UniFi Protect software applications come pre-installed on the Cloud Key Gen2 Plus. Note: You can run the UniFi Network Controller or UniFi Protect software individually, or you can run both applications simultaneously. Setting Up UniFi Protect via App...
Page 26
9. Tap the side menu in the upper-left corner of the app for additional information.
Page 27
Chrome Instructions Use the Chrome browser to set up your Cloud Key Gen2 Plus.
Page 28
3. Proceed to the section that corresponds with your selection: Setting Up UniFi Network Setting Up UniFi Protect Cloud Key G2+ Settings Setting Up UniFi Network...
Page 33
Google Maps™) for a visual representation of your Network network and also view your system topology. The Devices screen displays a list of UniFi devices managed by your Network controller. The Clients screen displays a list of clients connected to UniFi devices managed by your Network controller.
Page 34
The Settings screen provides detailed information about your UniFi Network controller and allows you to add/change/update the site configuration. The Live Chat Support screen provides access to a UniFi professional support representative available via live chat 24/7. Setting Up UniFi Protect...
Page 39
Accessing UniFi Protect 1. Launch the Chrome web browser and type the IP address of your Cloud Key Gen2 Plus into the address field. Press enter (PC) or return (Mac).
Page 41
Description The Cameras screen lists all cameras currently managed by UniFi Protect. The Live View screen lists all live view layouts for UniFi Protect. Click Add Live View to create a new live view. Review events recorded by UniFi Protect. Customize your events by selecting a camera from the drop-down list and creating a specific date range of recordings to view.
Page 45
Note: The Cloud Key G2 Plus only supports hard drives that can operate on 5V power. Hard drives that require additional power are not supported. The Cloud Key Gen2 Plus comes pre-installed with a 1TB SATA HDD. If you want to replace it, you must use a 2.5" SATA HDD and follow these instructions: 1.
Page 51
Hard Drive Capacity (user-upgradeable*) Device Capacity UniFi Protect Mode UniFi Network + Protect Up to 20 UniFi Cameras Up to 15 UniFi Cameras and 50 UniFi Devices eMMC Memory 32 GB (1) 10/100/1000 Ethernet Port Networking Interface (1) Power Buttons...
Page 52
UCK-G2-PLUS (1) Power, White/Blue LEDs Standard 802.3af PoE; Power Method Quick Charge 2.0/3.0 power adapter (9VDC, 2A) Standard 802.3af PoE or Supported Voltage Range 9VDC, 2A 12.95W (PoE) Max. Power Consumption USB-C Power 0 to 35° C Operating Temperature (32 to 104° F) Operating Humidity 20 to 80% Noncondensing Certifications...
Page 53
The limited warranty requires the use of arbitration to resolve disputes on an individual basis, and, where applicable, specify arbitration instead of jury trials or class actions. Compliance Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Page 54
Le présent appareil est conforme aux CNR d’ISDE Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : 1. l’appareil ne doit pas produire de brouillage; 2. l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.