Appendix E Troubleshooting - Fujitsu FI-6000NS Getting Started Manual

Appendix E
Problem
Scanner cannot be
turned on.
Scanning does not
start.
Multifeed errors
occur frequently.
Paper is not fed into
the scanner.
(Pick errors are
frequent or document
feed stops midway)
Scanned data is
elongated.
Shadow on the
leading edge of the
scanned data.
Vertical line on the
scanned data.
Scanned data appears
skewed or distorted.
Quality of scanned
data is poor.
20
Troubleshooting
Check Item
Has the Startup button been pressed?
Are the AC cable and AC adapter
properly connected to the scanner?
Has the document been loaded correctly
into the ADF paper chute?
Is the ADF completely closed?
Does the same problem occur after
turning the scanner power off and back
on again, and re-logging in?
Do the documents satisfy the required
quality conditions?
Has the document been loaded correctly
into the ADF paper chute?
Is the document stack more than 5 mm
thick?
Is the pad assembly dirty?
Is the pad assembly worn out?
Do the documents satisfy the required
quality conditions?
Is the pick roller dirty?
Is the pick roller worn out?
Is there any foreign matter in the
document feed path?
Are the feed rollers dirty?
Are the feed rollers dirty?
Are the glass scanner windows dirty?
Has the document been loaded correctly?
Are the glass scanner windows dirty?
Suggestion
Press the Startup button.
Connect the AC cable and the AC adapter.
Disconnect the AC cable from the scanner, wait at least
ten seconds, then reattach the cable and turn the power
back on again. If the problem persists, contact your
FUJITSU scanner dealer or an authorized FUJITSU
scanner service provider.
Reload the documents into the ADF paper chute.
Close the top cover completely.
If the error status persists, contact your FUJITSU
scanner dealer or an authorized FUJITSU scanner
service provider.
Use documents which satisfy the quality conditions.
For more details, refer to "Network Scanner fi-6000NS
Operator's Guide".
Riffle and realign the document stack, then load it back
into the ADF paper chute.
Remove sheets from the stack to reduce it to a thickness
of 5mm or less.
Clean the pad assembly.
For more details, refer to "Network Scanner fi-6000NS
Operator's Guide".
Replace the pad assembly.
For more details, refer to "Network Scanner fi-6000NS
Operator's Guide".
Use documents which satisfy the quality conditions.
For more details, refer to "Network Scanner fi-6000NS
Operator's Guide".
Clean the pick roller.
For more details, refer to "Network Scanner fi-6000NS
Operator's Guide".
Replace the pick roller.
For more details, refer to "Network Scanner fi-6000NS
Operator's Guide".
Clean the document feed path.
Clean the feed rollers.
For more details, refer to "Network Scanner fi-6000NS
Operator's Guide".
Clean the feed rollers.
For more details, refer to "Network Scanner fi-6000NS
Operator's Guide".
Clean the glass scanner windows.
For more details, refer to "Network Scanner fi-6000NS
Operator's Guide".
Load the document correctly.
Clean the glass scanner windows.