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2Wire HomePortal 4011G Installation And User Manual

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Gateway Installation and User Guide
4011G
Version 9.1.1 Rev. 001

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Summary of Contents for 2Wire HomePortal 4011G

  • Page 1 Gateway Installation and User Guide 4011G Version 9.1.1 Rev. 001...
  • Page 2 Notice to Users ©2005–2009 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval. 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION...

  • Page 3: Table Of Contents

    Contents Presenting the 4011G Gateway ........1 CHAPTER 1 Installing Your Gateway .
  • Page 4 Contents Configuring the Broadband Connection ....... 61 CHAPTER 7 Configuring DSL and ATM Settings ........62 Configuring the Connection Type .

  • Page 5: Presenting The 4011G Gateway

    CHAPTER 1 Presenting the 4011G Gateway The 2Wire HomePortal® 4011G Gateway is the first point of contact between you, your service provider, and your digital home. This all-in-one intelligent manageable device includes modem, router, wireless access point, firewall and more.
  • Page 6 CHAPTER 1: Presenting the 4011G Gateway This page is intentionally left blank.

  • Page 7: Installing Your Gateway

    CHAPTER 2 Installing Your Gateway Before installing your gateway, review the package content and ensure that you have items available as shown below. Note The gateway and the stand are packaged separately in the container. You should place the gateway on the stand. Installing your gateway consists of the following tasks: •...

  • Page 8: Determining A Wireless Access Point Location

    CHAPTER 2: Installing Your Gateway Determining a Wireless Access Point Location Wireless signals are affected by many items in common households. Reliability and performance are the major considerations when planning your wireless network location. Avoiding Interference Wireless signals are subject to interference from other electronic devices including (but not limited to) microwave ovens, cordless telephones, and garage door openers.
  • Page 9 1. Lift the telephone from the wall pegs, and disconnect the phone cord from the wall jack. 2. Connect the phone cord from the back of the 2Wire DSL filter into the wall jack, and mount the filter on the wall plate pegs.

  • Page 10: Connecting The Power Adapter

    CHAPTER 2: Installing Your Gateway 4. Attach the telephone to the mounting pegs on the 2Wire DSL filter and your installation is complete. Connecting the Power Adapter 1. Connect one end of the power adapter to the port of your gateway.

  • Page 11: Connecting The Phone Line

    CHAPTER 2: Installing Your Gateway Connecting the Phone Line 1. Connect one end of the telephone line (gray) to the port of your gateway. PHONE LINE 2. Connect the other end of the telephone line to the DSL Phoneline filter if one is used, or to the telephone wall outlet.

  • Page 12: Connecting Via Wireless

    2. Use the network adapter configuration software or Windows network connection wizard to set the network name (SSID) and encryption key (WPA). 3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of the gateway serial number (for example, 2WIRE110), located on the bottom of your gateway.

  • Page 13: Starting Your Gateway

    CHAPTER 2: Installing Your Gateway Starting Your Gateway When cables are connected, your gateway is ready to be turned on. The POWER switch is located on the back of the gateway. The following illustration shows the POWER switch location and the table lists and describes the indicators when the gateway is operating under different states.
  • Page 14 CHAPTER 2: Installing Your Gateway This page is intentionally left blank. Starting Your Gateway...

  • Page 15: Starting The User Interface

    Safari 2.0 Navigating the User Interface The Home page appears when you enter one of the following URLs into a compatible browser on a computer connected to the gateway. • http://gateway.2Wire.net • http://home • http://192.168.1.254 This page contains four panes. The following section describes each pane that is indicated by the...
  • Page 16 CHAPTER 3: Starting the User Interface 1. The tab pane of the user interface contains the following three tabs that are arranged horizontally. Clicking any of these tabs displays a page that enables you to access associated information. • The Home tab provides the most relevant information about your broadband service at a glance.
  • Page 17 CHAPTER 3: Starting the User Interface • The 4011G Gateway icon displays the gateway device serial number. 3. The Home Network Devices pane displays all devices that are connected to the gateway. You can click the links to view the detailed information of the connected devices. 4.

  • Page 18: Setting Up Your Password

    (for example, when you try to change the broadband connection settings). To set up a password: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens. Setting up Your Password...
  • Page 19 CHAPTER 3: Starting the User Interface 2. Click Settings then click Password; the Administration Password page opens. — Or — Click System Password from the Top Networking Features pane; the Administration Password page opens. Setting up Your Password...
  • Page 20 CHAPTER 3: Starting the User Interface 3. Select the Enable Password Protection check box. Note Make sure to select this check box or your password will not save. 4. Select the password option: • When Use Default System password is selected, no further action is required, go to 7.

  • Page 21: Changing The Current Password

    CHAPTER 3: Starting the User Interface Changing the Current Password To change the current password: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens. Changing the Current Password...
  • Page 22 CHAPTER 3: Starting the User Interface 2. Click Settings then click Password; the Administration Password page opens. — Or — Click System Password from the Top Networking Features pane; the Administration Password page opens. 3. Verify that the Enable Password Protection check box is selected. 4.
  • Page 23 CHAPTER 3: Starting the User Interface Note The default system password is printed on the bottom of the gateway. 6. Enter a new password between 5 and 31 alphanumeric characters in the Enter New Password field. Note The password is case-sensitive. 7.

  • Page 24: Configuring Date And Time

    CHAPTER 3: Starting the User Interface Configuring Date and Time The 2Wire gateway sets the time automatically using time servers on the Internet. It retrieves date and time information in Greenwich Mean Time (GMT). Your local time is set using the Time Zone setting you configured when you set up your system.
  • Page 25 CHAPTER 3: Starting the User Interface 2. Click Settings; the Settings page opens displaying the system information. 3. Click Date & Time; a page similar to the following opens. 4. Select the appropriate time zone from the Time Zone drop-down list. 5.

  • Page 26: Overriding Automatic Date And Time Configuration

    CHAPTER 3: Starting the User Interface Overriding Automatic Date and Time Configuration Typically, the 2Wire Gateway sets the date and time automatically using time servers on the Internet. You can override these settings and manually set them. To manually change the date and time settings: 1.
  • Page 27 CHAPTER 3: Starting the User Interface 3. Click Date & Time; a page similar to the following opens. 4. Select Manual Configuration to override the automatic time configuration. 5. Enter the desired time and date information in the Set Time and Set Date fields. 6.
  • Page 28 CHAPTER 3: Starting the User Interface This page is intentionally left blank. Overriding Automatic Date and Time Configuration...

  • Page 29: Configuring The Wireless Network

    CHAPTER 4 Configuring the Wireless Network When the gateway is properly installed, the wireless network is functional. Your gateway is preconfigured with settings that optimize Wi-Fi performance. It is recommended that you leave the default settings in place. If you are knowledgeable with the wireless technology and want to modify these settings, this section provides instructions to perform the following advanced configurations: •...

  • Page 30: Setting Up Your Wireless Network

    The default wireless network name is 2WIREXXX, where XXX represents the last three digits of the serial number on the gateway (for example, 2WIRE954). 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.
  • Page 31 CHAPTER 4: Configuring the Wireless Network 2. Click ; the Wireless Interface page opens. 3. Enter a name assigned to your wireless network in the Network Name (SSID) field. This name appears next to on the Home page. 4. Enable or disable the broadcast of the SSID over the wireless network by selecting or deselecting the check box.

  • Page 32: Securing Your Wireless Network

    It is good practice to customize an encryption key for wireless communication. When it is defined, each wireless client needs to have that encryption key to connect to your wireless network. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface.

  • Page 33: Using The Mac Address Filtering

    To enable the MAC filter to block all devices: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page;...
  • Page 34 CHAPTER 4: Configuring the Wireless Network 3. Scroll down to the MAC Filtering pane. 4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens. 5. Enter the MAC address you want to block in the Enter MAC address field. 6.

  • Page 35: Customize Private Wireless Settings

    1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page;...
  • Page 36 CHAPTER 4: Configuring the Wireless Network This page is intentionally left blank. Customize Private Wireless Settings...

  • Page 37: Configuring Firewall Settings

    (refer to Defining New Application Profiles on page 37). To host applications: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Firewall Status page opens.
  • Page 38 CHAPTER 5: Configuring Firewall Settings 3. Select Applications and Pinholes; a page similar to the following opens. 4. Select the computer that you want to host the application(s). Note If the computer you want to select is unlisted because it is powered off, you still can select it as long as it is on the same network and you know its IP address.

  • Page 39: Removing Hosted Applications

    [Ctrl] key selects the groups in a random order. 7. Click Add; the application(s) you selected appears in the Hosted Applications panel. Removing Hosted Applications 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page;...
  • Page 40 CHAPTER 5: Configuring Firewall Settings 4. Select the application(s) you want to remove from the Hosted Applications panel, click Remove. Note To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order.

  • Page 41: Defining New Application Profiles

    To define a new application profile: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface.
  • Page 42 CHAPTER 5: Configuring Firewall Settings 3. Select Applications and Pinholes; a page similar to the following opens. Defining New Application Profiles...
  • Page 43 CHAPTER 5: Configuring Firewall Settings 4. Click Add a new user-defined application; the Firewall Application Profile Definition page opens. 5. Enter the application profile name in the Application Profile Name field. Note For easy identification, use the name of the application (for example, Redwing Game Server).
  • Page 44 CHAPTER 5: Configuring Firewall Settings range will be sent to 4000. Subsequent ports will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so forth. • From the Application Type drop-down list, select the application type. If you do not know the application type, select nothing.

  • Page 45: Deleting Application Profiles

    CHAPTER 5: Configuring Firewall Settings Deleting Application Profiles 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Firewall Status page opens. Deleting Application Profiles...
  • Page 46 CHAPTER 5: Configuring Firewall Settings 3. Select Applications and Pinholes; a page similar to the following opens. Deleting Application Profiles...
  • Page 47 CHAPTER 5: Configuring Firewall Settings 4. Click Add a new user-defined application; the Firewall Application Profile Definition page opens. 5. Select the profile you want to delete, click Remove Rule. Note Be sure to select the intended application. Once you click Remove Rule, the profile is deleted.
  • Page 48 CHAPTER 5: Configuring Firewall Settings This page is intentionally left blank. Deleting Application Profiles...

  • Page 49: Configuring Lan Devices

    CHAPTER 6 Configuring LAN Devices Typically, your Internet service provider automatically assigns and configures a dynamic IP address when your system connects to the Internet. Business or power users may use a static address enabling them to run advanced services such as Internet servers and video conferences. The availability of static IP addresses is usually an additional service offered by service providers.

  • Page 50: Adding New Static Routes

    Note Add the static routes first if you want to use the public address with your DHCP configuration. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Broadband Status page opens.

  • Page 51: Configuring Dhcp

    CHAPTER 6: Configuring LAN Devices 3. Click Routing; the following page opens. 4. Enter information in the following fields: • In the Subnet IP field, enter the router address (this is the router address from the secondary subnet provided by the service provider). •...
  • Page 52 CHAPTER 6: Configuring LAN Devices To configure the default DHCP information used as a local server: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens. 2. Click Settings; the System Information page opens.
  • Page 53 CHAPTER 6: Configuring LAN Devices 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network. Configuring DHCP...
  • Page 54 CHAPTER 6: Configuring LAN Devices 4. Click DHCP; the DHCP Configuration page opens. 5. Select Configure manually if you want to set up a range for the DHCP address IP pool. 6. Enter information in the following fields: • In the Router Address field, enter the IP address of your gateway used for all communication on your local devices.
  • Page 55 CHAPTER 6: Configuring LAN Devices 7. Enter a numerical value in the DHCP Lease Time field that represents the number of hours you can use the assigned IP address before the DHCP lease expires. Select a public IP address pool that is assigned via DHCP on the local area network. 8.

  • Page 56: Allocating An Address Pool For All Devices

    Allocating an Address Pool for All Devices page 52. To change the default address allocation pool: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens. Allocating an Address Pool for All Devices...
  • Page 57 CHAPTER 6: Configuring LAN Devices 2. Click Settings; the System Information page opens. Allocating an Address Pool for All Devices...
  • Page 58 CHAPTER 6: Configuring LAN Devices 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network. Allocating an Address Pool for All Devices...
  • Page 59 CHAPTER 6: Configuring LAN Devices 4. Click DHCP; the DHCP Configuration page opens. 5. Select Private Network from the New Device DHCP Pool drop-down list. 6. Click Save. Allocating an Address Pool for All Devices...

  • Page 60: Disabling Ethernet Interfaces

    Internet using the Ethernet port connection. Before you disable the Ethernet ports, make sure that the wireless connection is set up and working properly. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens.
  • Page 61 CHAPTER 6: Configuring LAN Devices 2. Click Settings; the System Information page opens. Disabling Ethernet Interfaces...
  • Page 62 CHAPTER 6: Configuring LAN Devices 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network. Disabling Ethernet Interfaces...
  • Page 63 CHAPTER 6: Configuring LAN Devices 4. Click Wired Interfaces; a page similar to the following opens. 5. Deselect Enable to disable the Ethernet connection. 6. Click Save. Disabling Ethernet Interfaces...
  • Page 64 CHAPTER 6: Configuring LAN Devices This page is intentionally left blank. Disabling Ethernet Interfaces...

  • Page 65: Chapter 7 Configuring The Broadband Connection

    CHAPTER 7 Configuring the Broadband Connection Typically your Broadband and Internet connection settings are automatically provided by your service provider. When the gateway is properly connected it automatically detects which DSL line to use; it does not require further configuration. If the information was not automatically provided and you need to manually configure your Broadband and Internet connection settings, make sure to have the following ATM information and authentication settings from your service provider:...

  • Page 66: Configuring Dsl And Atm Settings

    Modify these settings only if you are familiar with networking technology. All information you need to configure this setting is provided by your service provider. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page;...
  • Page 67 CHAPTER 7: Configuring the Broadband Connection 3. Click Link Configuration; a page similar to the following opens. 4. Enter the VPI and VCI you want the gateway to use in connecting to the ISP. 5. Select the encapsulation method from the ATM Encapsulation drop-down list. •...

  • Page 68: Configuring The Connection Type

    CHAPTER 7: Configuring the Broadband Connection Configuring the Connection Type The connection type identifies the method by which the gateway connects to the ISP. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page;...

  • Page 69: Configuring Ppp Authentication And Settings

    Configuring PPP Authentication and Settings The PPPoE or PPPoA connection type requires authentication to be connected. To configure the PPP authentication settings: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page;...
  • Page 70 CHAPTER 7: Configuring the Broadband Connection Configuring PPP Authentication and Settings...

  • Page 71: Modifying Broadband Ip Addresses

    If you purchased a static IP from your service provider, you need to change the broadband IP to the static IP assigned to you from your service provider. To manually modify the broadband IP: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page;...
  • Page 72 CHAPTER 7: Configuring the Broadband Connection Modifying Broadband IP Addresses...
  • Page 73 CHAPTER 7: Configuring the Broadband Connection 3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Broadband IP Network pane. 5. Click the Manually specify IP address settings radio button. 6. Enter the following information: • In the IP Address field, enter the IP address you want the gateway to use.

  • Page 74: Specifying Dns Information Manually

    Specifying DNS Information Manually By default, the gateway automatically obtains its DNS server addresses from your service provider. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens.
  • Page 75 CHAPTER 7: Configuring the Broadband Connection 5. Click the Manually specify your DNS information radio button. 6. Enter the following information: • In the Primary Server field, enter the IP address of the primary DNS server that the gateway is to use for DNS name resolution. •...
  • Page 76 CHAPTER 7: Configuring the Broadband Connection 9. Enter the name of the primary server you defined in 6 in the DNS Name field. 10. Enter the primary server IP address you defined in 6 in the IP Address field. 11. Click Add to Name Resolution Table. Specifying DNS Information Manually...

  • Page 77: Overriding The System Mac Address

    By default, the gateway uses its built-in hardware address for identification. You can override the default MAC address If you are using devices that require a different MAC address. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface.

  • Page 78: Changing To The Bridging Mode

    6. Enter the MAC address in the corresponding field. 7. Click Save. Changing to the Bridging Mode By default, the 2Wire Gateway is configured in the routing mode. Note When routing is disabled, the NAT and the DHCP server are also disabled. Ensure that the WAN protocol is compatible to bridging mode, that is, switch PPPoE IP through Bridge LLC or Bridge VC-Mux before you disable routing.
  • Page 79 CHAPTER 7: Configuring the Broadband Connection 3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Routing pane. 5. Deselect the Enable check box. 6. Click Save. Changing to the Bridging Mode...
  • Page 80 CHAPTER 7: Configuring the Broadband Connection This page is intentionally left blank. Changing to the Bridging Mode...

  • Page 81: Chapter 8 Finding Solutions

    CHAPTER 8 Finding Solutions This section provides helpful information to solve common issues, which includes instructions to • Diagnosing Connection Issues on page 78 • Recovering the Gateway Password on page 79 • Performing Broadband Link Tests on page 79 •...

  • Page 82: Diagnosing Connection Issues

    CHAPTER 8: Finding Solutions Diagnosing Connection Issues Symptoms Problems What to Do… The POWER indicator on the Faulty power supply • Verify that the AC power cable is securely gateway does not light. connected to the gateway. • Ensure that the AC power cable is not plugged in to a switched outlet that is turned off.

  • Page 83: Recovering The Gateway Password

    Performing Broadband Link Tests Your gateway includes a test that helps you to diagnose broadband connection issues. 1. Open a Web browser and enter http://gateway.2Wire.net to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens.
  • Page 84 CHAPTER 8: Finding Solutions 3. Click Diagnostics; the Link Test page opens. 4. Click Start; the gateway initiates the test, and displays the test results. Note You will be unable to access the Internet when the test is taking place. 5.

  • Page 85: Viewing The Gateway Information

    CHAPTER 8: Finding Solutions Viewing the Gateway Information 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens. 2. Click Settings; the System Information page opens, displaying read-only information, for...

  • Page 86: Viewing The Broadband Status

    CHAPTER 8: Finding Solutions Viewing the Broadband Status 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens. Viewing the Broadband Status...
  • Page 87 CHAPTER 8: Finding Solutions 2. Click on the Home page; the Summary Status page opens. Viewing the Broadband Status...
  • Page 88 CHAPTER 8: Finding Solutions 3. View the Internet information: Item Description Broadband Link Type Built-in ADSL Modem or External Broadband Modem via Ethernet. Connection Type The method by which the gateway connects to the ISP: Direct_IP, DHCP, PPPoA, or PPPoE. IP Address The broadband address of your gateway.

  • Page 89: Viewing The Lan Status

    CHAPTER 8: Finding Solutions Viewing the LAN Status 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens. Viewing the LAN Status...
  • Page 90 CHAPTER 8: Finding Solutions 2. Click Settings; the System Information page opens. Viewing the LAN Status...
  • Page 91 CHAPTER 8: Finding Solutions 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network. Viewing the LAN Status...

  • Page 92: Resetting The Gateway

    Resetting the gateway may cause your broadband connection to not function properly and may require reconfiguration of the system to reconnect the broadband service. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens.
  • Page 93 CHAPTER 8: Finding Solutions 2. Click on the Home page; the Summary Status page opens. 3. Click Diagnostics; the Link Test page opens. Resetting the Gateway...
  • Page 94 CHAPTER 8: Finding Solutions 4. Click Resets; the following page opens. 5. Click the button you want to clear or reset. • Clear Device List. The Clear button clears all devices from the Local Network list. • Reset IP/PPP. The Reset button resets the PPP connection and/or releases and renews the broadband IP address.

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