Gen3 Owner's Manual
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Gen3 Owner's Manual

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ELECTRIC BIKE
OWNERS MANUAL
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Janet
April 1, 2025

Battery is on the Gen3 Stride. Lost key, how do you remove the lock? Is there a video?

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Summary of Contents for Gen3 Gen3

  • Page 1 ELECTRIC BIKE OWNERS MANUAL...
  • Page 2 The OutCross THIS INSTRUCTION GUIDE CONTAINS IMPORTANT SAFETY AND PERFORMANCE INFORMATION. Please read this guide thoroughly before you take your first ride on your new GEN3 Electric Bike and keep it nearby for reference. This instruction guide applies to all GEN3 Electric Bikes.

  • Page 3: Table Of Contents

    Table of Contents eneral Information | Read Before Your First Ride Operation: How to Use the Electric Bike Interface Safe Operating Tips ......3 Button Function .

  • Page 4: Safe Operating Tips

    • Even if you are an experienced bike rider, all riders should read and understand this manual before using an electric bike. For your safety and to avoid serious injury or death, please closely review the following safety tips for safe operation of your GEN3 Electric Bike.
  • Page 5 • Any aftermarket changes or modifications to your bike could void the warranty and create an unsafe riding experience. • Ride at night only if necessary. Wear reflective clothing; if posssible, only bike down roads with ample street lighting. Ensure you have reflectors and lights as required by your regional vehicle laws.

  • Page 6: Bike Assembly

    While you may have the skills, experience, and tools to assemble the bike before your first ride, GEN3 recommends having a certified bike mechanic double check your work. GEN3 works with Velofix, which offers mobile bike assembly service.

  • Page 7: Safety | Pre-Ride Check List

    SAFETY | PRE-RIDE CHECK LIST Before every ride, please inspect the bike for the following: SAFETY CHECK STEPS INVOLVED • Confirm front and rear brakes work properly. • Check brake pads and rotors for wear and confirm they are not overworn. •...
  • Page 8 PRE-RIDE CHECK LIST (continued) SAFETY CHECK STEPS INVOLVED • Confirm motor is spinning smoothly and bearings are in good working order. • Confirm all power cables running to motor are secured and undamaged. Motor, Chain • Make sure the motor axle bolts are secured. •...

  • Page 9: Brakes, Quick Release, Tires

    BRAKES Make sure the brakes are working with proper stopping power. The levers should stop short of touching the handlebar. Riding with improperly adjusted or worn brakes is dangerous and can result in injury or death. Keep brake surfaces clean and free from oil or lubricants. Replace worn brakes with authorized replacements.

  • Page 10: Assembly

    Assembly PLEASE NOTE: This section covers assembly for all GEN3 Bikes including: The Flex, The OutCross, The Stride, and The Groove. LIST OF LOOSE PARTS & CONTENTS Contained in the bike parts box you will need: Recommended Tools (not included): •...

  • Page 11: Step 2 - Install The Handlebar

    “THE GROOVE” BIKE OWNERS SKIP TO PAGE 11 STEP 2 - Install the Handlebar a. When the bike is shipped, the stem is attached inwardly facing towards the back of the bike to prevent damage during shipment. It needs to be reversed so the handlebars can be properly attached.

  • Page 12: The Groove" - Install The Handlebar

    “THE GROOVE” SPECIAL INSTRUCTIONS (NOTE: ALL OTHER BIKE MODEL OWNERS SKIP THIS SECTION) “THE GROOVE” - Install the Handlebar a. Ensure the handlebar extension is collapsed and sitting to the right side of the bike. Note: Your bike arrives with the handle bar disengaged.

  • Page 13: Step 3 - Install The Seat Post

    STEP 3 - Install the Seat Post a. Before installing the seat post, grease should be applied to the bottom 5 inches (12 cm) of the seatpost bar in a thin layer to prevent corrosion and binding of metals. b. Loosen the quick release, the place the greased seat post in the frame. c.
  • Page 14 STEP 4 - Install Front Wheel on Fork (continued) f. Mount the wheel to the fork carefully guiding the brake pads onto the rotor. The axle should fit into the fork snugly. g. Tighten the quick release bolt until considerable force is needed to close the quick release lever. The opposite bolt cover needs to be held in place as you twist the quick release lever.

  • Page 15: The Groove" & "The Stride" Install Fender

    “THE GROOVE” & “THE STRIDE” SPECIAL INSTRUCTIONS (NOTE: ALL OTHER BIKE MODEL OWNERS SKIP THIS SECTION) “The Groove” & “The Stride” Install Fender Bike models “The Groove” and “The Stride” require front fender installation. The fender is attached at three points: to the mounting bracket at the top of the front fork where the light is attached, and to the right and left mounting bolts on the lower fork.

  • Page 16: Step 5 - Install The Pedals

    STEP 5 - Install the Pedals a. Determine which pedal is LEFT and which is RIGHT by looking at the sticker placed on the pedal. b. Lightly grease the threads. This will prevent metals from binding over time. c. Thread the RIGHT pedal by hand onto the chain-side crank arm in a clockwise direction.

  • Page 17: Battery

    Battery BATTERY TIPS Note - Your electric bike comes with two copies of the battery key. Keep one key in a safe place for repairs, maintenance, and emergencies, and to bring with you to the bike shop. • Remove the battery by turning the key to the UNLOCK position. The battery is then released from the bike frame housing.

  • Page 18: Battery Power & Operation

    CHARGING TIPS (continued) • Ensure the prongs aren’t bent, and if the connection point ever becomes contaminated with grit, mud, or snow, clean it before connecting your battery. • Never leave your bike in the trunk of a hot car with the battery attached. Remove the battery and take it with you instead.

  • Page 19: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS WARNING - When using this product, basic precautions should always be followed, including the following: a) Read all the instructions before using the product. b) To reduce the risk of injury, close supervision is necessary when the product is used near children. c) Do not put fingers or hands into the product.

  • Page 20: Operation: How To Use The Electric Bike Interface

    How to Use the Electric Bike Interface BUTTON FUNCTION Throughout this section, when in text format, we’ll show the interface buttons as: is replaced by text MODE [ M ] button. is replaced by the text UP [ + ] button. is replaced by text DOWN [ - ] button.

  • Page 21: Interface Display Operations

    INTERFACE DISPLAY OPERATIONS OPERATION DIRECTIONS Turn on the bike • Press & hold MODE [ M ] until power engages. • Press & hold MODE [ M ] until power disengages. Turn off the bike Note: Display will automatically shut down when battery is below 1 bar or bike is idle for 10 minutes. Toggle between: Real-time Speed •...
  • Page 22 INTERFACE DISPLAY OPERATIONS (continued) OPERATION DIRECTIONS • When the electric bike electronic control system fails, the display will automatically indicate the error Error Code code and a number ranging from 21 -26. • For the definition of detailed error codes, please see Troubleshooting the Electronics chart on Page 28. •...
  • Page 23 INTERFACE DISPLAY OPERATIONS (continued) OPERATION DIRECTIONS • Enter “General Settings” by pressing UP [ + ] and DOWN [ - ] button at same time for over 2 seconds. • Press MODE [ M ] and UP [ + ] button for over 2 seconds until [ P2 ] appears in middle of screen. Note: The default password of the display is 1234.

  • Page 24: Maintenance

    • Keep batteries fully charged when between uses of as much as two weeks apart. See the Battery Storage section on Page 18 for additional information on storing your battery when longer than two weeks between use. • If you have the “The Groove” model of GEN3 Electric Bike, please ensure the frame latch and handlebar latch are locked in place before riding.

  • Page 25: Recommended Ongoing Service

    RECOMMENDED ONGOING SERVICE GEN3 recommends regular inspections, and the following maintenance schedule: TIMING INSPECT THE FOLLOWING SERVICE REPLACE Weekly • Inspect fasteners for proper torque. • Clean frame with damp • Replace any components cloth and mild soap as confirmed to be worn or •...

  • Page 26: Battery & Range

    Battery and Range BATTERY CAPACITY At the top left on the LCD display a battery icon meter can be found. The bike controller estimates the charge left in the bike’s battery. As the battery depletes, sections will drop according to approximately how much charge in the battery has been used. Note: The energy meter is an estimate.

  • Page 27: Maximum Payload Capacity

    Maximum Payload Capacity The Flex The Stride PAYLOAD MODEL • Bike 275 lbs (125 kg) The Stride • Rack 45 lbs (20 kg) The Flex, The Groove, The OutCross • 275 lbs (125 kg) The Groove The OutCross WARNING: The built-in rear rack is designed for no more than 45 lbs (20 kg) of total cargo, regardless of additional accessories that might be rated for a higher weight.

  • Page 28: Troubleshooting

    Troubleshooting TROUBLESHOOTING THE BIKE Please refer to this chart basic troubleshooting. For additional information, please visit our GEN3 Help Center: www.support.gen3ride.com SYMPTOMS POTENTIAL CAUSES MOST COMMON WAY TO SOLVE ISSUE Bike does • Battery not fully seated in tray • Install battery correctly not operate •...

  • Page 29: Pay Attention To Wear

    TROUBLESHOOTING THE ELECTRONICS Your GEN3 bike is equipped with an error detection system integrated into the display interface. In the case of an electronic control system fault an error code will display. Please see the table below for the most common error codes and troubleshooting.

  • Page 30: General Rules

    • Avoid slamming on front brake alone. Use back brakes in conjunction to avoid rollover. • Electric bikes are not designed for jumps and stunts. • Failure to adhere to this manual could void warranty or cause bodily harm. GEN3 assumes no liability for failure to comply with the stated guidelines.

  • Page 31: Limited Warranty

    • The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period. In the event that GEN3 determines a Covered Component is defective, GEN3 will, in its own discretion and as your sole and exclusive remedy: a) repair the defective Covered Component free of charge with new or refurbished parts, or b) replace the defective Covered Component with a new Covered Component.

  • Page 32: Warranty Limitations

    Product as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. • For the avoidance of doubt, GEN3 will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

  • Page 33: Credit Card Chargebacks

    Limited Warranty shall be invalidated until the credit card chargeback has been resolved. CLAIMS PROCESS GEN3 WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT. In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must: •...

  • Page 34: Assembly Video & Online Resource Links

    Assemble your bike: Scan the QR Code or go to www.GEN3Ride.com Contact Us for Help If you have questions, please contact us here: • Visit our GEN3 Help Center: support.gen3ride.com • Email us: support@gen3ride.com • Call GEN3 Product Support: 1-888-884-GEN3 (4363)

  • Page 35: Component Diagram

    Component Diagram BIKE COMPONENTS Headset (internal) Top tube Stem Saddle Head/steerer tube Seat post Seat post clamp/Quick release Suspension lock Seat stay Fork Brake caliper Brake rotor Down tube Derailleur Pedal Crank Chain stay Bottom bracket (internal) Chain ring...
  • Page 36 FCC REGULATIONS This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 37 ©2021 GEN3 Mobility LLC, Bellevue, WA 98004 PKG1784RB...

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