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Problems
complaints
The coffee is not
hot.
Caution: check
the temperature
after the third
coffee has been
made; the
temperature
should be
78 C+- 3 C
Troubleshooting
What to ask
Possible
the
customer
- The cups
haven't been
warmed.
- The brew
group is cold.
The coffee
When did the
temperature
problem
set is too low.
occur?
Right from
Hot water tank
the
is crusted with
beginning or
limescale.
after a period
of time?
causes
- Heat the cups with hot water.
(Especially on cold days)
- Heat the brew group by selecting
"RINSE"
From the menu, set a higher coffee
temperature. (There are three
options)
Check how many coffees have been
made and how often it has been
descaled. Check the temperature of
the coffee leaving the brew head;
check after the third coffee. The
temperature should be 78 C+- 3 C
It it is below this, descale and try
again.
Remedies
continued
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