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VII. Trouble Shooting
Issue: The pump does not work
a. Test the battery voltage and ensure that it has a full charge.
b. Test the battery cables for continuity.
c. Open enclosure verify that battery and motor connections are attached
to circuit board.
Other issues
d. Call us for tech support: 800-876-1172 or 916-638-3429 (many
problems can be solved over the phone). Fax: 916-638-3270 or Email:
globalw@globalw.com.
Be prepared to describe the problem you are experiencing including
specific details of the application and installation and any additional
pertinent information.
e. In the event that the equipment needs to be returned to the factory for
any reason, please call to obtain an RMA# (Return Material
Authorization). Do not return items without an RMA# on the outside of
the package.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
your shipment, as the warranty does not cover damage incurred during
transit.
f. When calling for tech support, please have the following information
ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Our sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the
product.
Global Water
800-876-1172 • globalw.com
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