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OBSERVED PROBLEM
Yellow flame in front burner
during burner combustion
Slight smoke or odor during
initial operation
Heater produces a whistling
noise when burners are lit
f i r e - p a r t s . c o m
White powder residue form-
ing within burner box or on
adjacent walls or furniture
Moisture/condensation no-
ticed on windows
Remote does not function
Heater produces a clicking/
ticking noise just after burners
are lit or shut off
125527-01E
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
1. Residues from manufac-
turing processes and logs
curing
1. Setting remote control to
the HI position when burn-
ers are cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Not enough combustion/
ventilation air
1. Battery is not installed. Bat-
tery power is low
1. Metal expanding while
heating or contracting while
cooling
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REMEDY
1. Check burner(s) for dirt
and debris. If found, clean
burner(s) (see Cleaning and
Maintenance, page 34)
2. Replace gas regulator
1. Problem will stop after a few
hours of operation
1. Set remote control to the
LO position and let warm
up for a minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3. Observe minimum installa-
tion clearances (see pages
10 through 12)
4. Clean burners (see Clean-
ing and Maintenance ,
page 34) or replace burner
orifice(s)
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Refer to Air for Combustion
and Ventilation require-
ments (page 6)
1. Replace batteries in receiv-
er and hand-held remote
1. This is normal with most
heaters. If noise is exces-
sive, contact qualified ser-
vice person
37
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