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This may happen if gestures are different from the one recognized by the
frame. Currently the frame can only recognize "Swipe left", "Swipe right" and
"Swipe Up".
1. Make sure the frame is in an appropriate position (either landscape or
portrait position), the sensor is not too close to the table surface (if put
on a table, lean the frame to the wall slightly facing up), then try the
gesture again at an appropriate distance.
2. Make sure there is no foreign object (e.g. dirt, smudges) covering the
sensor lens.
3. Make sure the gesture command function is enabled (can be
configured in the Lenovo Smart Frame app)
1. Remove and re-insert the power cable
4. Press both Minus and Star keys at the same time for five seconds to
reset the device, then try again.
2. If the issue is still not resolved, please call Customer Support.
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The Frame is unresponsive
Please try these steps one by one until the issue is resolved:
5. Remove and re-insert the power cable
6. Press both Minus and Star keys at the same time for five seconds to
reset the device, then try again.
7. If the issue is still not resolved, please call Customer Support.
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Shows device disconnected in APP even if near the device
Please try these steps one by one until the issue is resolved:
1.
Make sure the frame is connected to power and is properly
connected to the internet.
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