Troubleshooting Guide - Lenovo ZA6G0006US Troubleshooting Manual

Troubleshooting Guide


My Lenovo Smart Frame shows "Device disconnected" on the screen

The Frame is unresponsive to gestures

The Frame is unresponsive

Shows device disconnected in APP even if near the device

Unable to pair to device

Unable to turn on device even if the adapter is plugged in

Fail to log into Google Photos

Unresponsive voice command

Cannot connect to WI-FI

Passing by the frame can easily trigger the gesture control, causing the
photo to move to the next or previous item. How to avoid this
-----------------------------------------------------------------------------------------------------------
 My Lenovo Smart Frame shows "Device disconnected" on the
screen
Please try these steps one by one until the issue is resolved:
1. Wait a few minutes for the frame to reconnect to the network
2. Remove and then re-insert the power cable
3. Press both Minus and Star keys at the same time for five seconds to
reset the device, then re-pair to your device.
 The Frame is unresponsive to gestures
Please try these steps one by one until the issue is resolved: