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U S E R ' S M A N U A L
CAUTION
•
Changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
•
This User's Manual includes detailed usage instructions for your product.
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Please read this manual thoroughly.
•
Figures and illustrations in this User Manual are provided for reference only
and may differ from actual equipment appearance. Equipment design
and specifications may be changed without notice.
•
Due to the processes required for manufacturing a large format Projected
Capacitive product Promultis will only accept warranty requests for units
that have a blemish, mark or smear on the touch skin that is 5% or larger
than the total interactive area.
MULTITOUCH SOLUTIONS
inserttouchscreen
For more exciting multitouch products visit
www.promultis.info
or call +44 (0) 239 251 2794
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Summary of Contents for PROMULTIS inserttouchscreen
- Page 1 • Due to the processes required for manufacturing a large format Projected Capacitive product Promultis will only accept warranty requests for units that have a blemish, mark or smear on the touch skin that is 5% or larger than the total interactive area.
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Page 2: Getting Started
Getting started The following items are included in your product box. USB Memory Stick with Promultis User Manual pdf Warranty Card Remote Control Promultis Manual HDMI Cable AC Power Supply USB Cable For more exciting multitouch products visit www.promultis.info... -
Page 3: Start The Device
Start the device 1. Check the plug is switched on at the wall socket. 2. When the power is turned on the screen should power up. 3. After a few seconds, if the screen is still blank, take the TV remote control, point towards the bottom center of the screen and press the power button. - Page 4 Controller for Samsung About the Buttons on the Samsung Smart Remote • The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model. (Power) (Voice Interaction) Press to turn the TV on or off.
- Page 5 Controller for Cello For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 6 Controller for LG (POWER) Turns the monitor on or o . MONITOR ON Turns the monitor on. MONITOR OFF Turns the monitor o . ENERGY SAVING( Reduces power consumption by adjusting peak screen brightness. INPUT Selects the input mode.
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Page 7: Operation Guidance
Operation Guidance When using the screen the gesture functions are similar to using your touch screen phone or tablet but on a much larger scale. What has to be born in mind when using a large scale interactive touch screen is how the technology works. - Page 8 Connect to PC for touch 1. In order for the touch to work on the screen the HMDI and USB cables MUST be connected to a PC. 2. If the touch requires further adjustment use the Windows touch calibration (see page 8).
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Page 9: Touch Calibration
Touch calibration with the pre-installed Windows Touch Pack 1. Open start menu by tapping the Windows button in the lower left corner of the screen 2. Open settings by tapping the gear icon 3. Once on the settings page, tap on “find a setting”... - Page 10 Touch calibration 4. You will get two results, tap on “calibrate the screen for pen or touch input” This will open a small “Tablet PC Settings” window Tap “calibrate…” You may get a pop up asking to allow this app to make changes,...
- Page 11 Touch calibration You will see a white screen with a crosshair in the top left corner Tap on each crosshair as accurately as possible in the sequence they appear: Upper top left, Upper top right, lower top left, lower top right, upper bottom left, upper bottom...
- Page 12 Platform main interface Platform main function： TUIO protocol support Any application developed by TUIO protocol can get touch messages from PQ Labs platform For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 13 Working normal b. Open bulk device failed c. Open virtual digitizer failed d. Open physic digitizer failed Platform version： Version of the driver For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 14 PQ Labs support team. Disabled by default. Mouse/Keyboard Simulation PQ Labs supports for other operating system which does not support touch feature. For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 15 (For large and customized hardware, this function is recommended if hardware mounts precisely) 2.14 Utility Diagnose Allow end customer to call the MultTouch Doctor tool for troubleshooting. For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 16 PQ hardware is disconnected from all other application connection Running environment doesn’t prepare Check Windows 7 native multi-touch Check if current Windows OS supports native touch, or if native touch disabled For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 17 diabled. Windows native touch and multi-touch feature are supported Windows native touch not supported, or multi-touch feature is disabled. 2.23 Diagnose Steps Check compatibility Check if current plugged hardware is supported by the Platform Current hardware is supported Current driver is too old to support the hardware ...
- Page 18 4. What can I do when touch overlay fails to work 4.1 Build a diagnosis session Start the Doctor: ” Steps: Click on “ ” → Click on“ For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 19 Upgrade to latest driver from PQ Labs official website: http://www.pqlabs.com/support.html “Open bulk device” fails Solution: Reinstall PQ labs driver Check power supply For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 20 Make sure touch surface is clear and without anything might block Signal. In this case, you have to send this report to PQ Labs support team: Steps: Click on “Send Report” For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 21 If the problem persists, please click on “Send Report” to contact PQ Labs Support Team. For more information, please refer to last option. For more exciting multitouch products visit www.promultis.info or call +44 (0) 239 251 2794 MULTITOUCH SOLUTIONS...
- Page 22 Check Windows 7 native multi-touch Solution: Go to “Control Panel” → “Hardware and Sound” → “Pen and Touch” → Click on tab “Touch”→Make sure both “Use your finger..” and “Enable multi-touch..” options are checked → “OK”...