4. Troubleshooting
4-5. Network
<TV>
TV to Router "Failure"
9 Check
Network Status
Check
Network Status (TV
Wired & Wireless MAC Address in Customer Support Menu.
9
•
No Wired MAC Address: Replace
•
No Wireless MAC Address:
Module cabling & voltages from Main Board.
9
•
If operating voltages are OK but signal missing.
9 Replace
WiFi Module
Proper security passcode
9
9 Check
Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
•
Try another source (Hot spot or Test Router)
9 Check
related Bulletins.
9 Check
Factory Mode
Router to Network "Failure"
9 Check
Network Status
Check
Network Status (TV
•
Instruct the customer the TV has proper connection to the router and is likely OK.
9 Check
other devices using network are OK. If they test OK this does not mean the TV should be working.
•
Try another source (Hotspot) to test/show TV Network operation.
4-12
Router
Internet)
Main
Board.
(WiFi/Bluetooth Module).
→
SVC
→
Info
→
WiFi Error Count
Router
Internet)
<Router>
(replace module for high error counts).
<Internet>