Fault
Detergent residue on
the dry laundry.
Insufficient cleaning.
HomeConnect is not
working correctly.
No connection to the
home network.
Cause and troubleshooting
Detergents may contain water-insoluble substances
that deposit on the laundry.
Brush out the laundry after washing and drying.
▶
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 44
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 57
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 50
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 51.
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, adjust the basic
▶
dosage → Page 51 correctly.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 44
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 57
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 50
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 44
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 57
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 50
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
→ "Activating Wi-Fi on the appliance", Page 54
▶
Troubleshooting en
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