Troubleshooting - Comfort Glow KWD216 Manual

TROUBLESHOOTING

WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes.
These fumes may mix with combustion air and create odors.
WARNING: Make sure that power is turned off before proceeding.
WARNING: Turn off and let cool before servicing. Only a qualified service person should service
and repair heater.
PROBLEM
When Ignitor
Module is pressed
in, there is no spark
at ODS/pilot.
Unit shuts off after
running a few
minutes.
POSSIBLE CAUSE
1. Ignitor electrode is
positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not
connected to ignitor cable.
4. Ignitor cable is pinched or
wet.
5. Damaged ignitor cable.
6. Bad ignitor module or
ignition module.
1. Gas supply is turned off or
equipment shutoff valve is
closed.
2. Control knob not fully
pressed in while pressing
Ignitor Module.
3. Air in gas lines when
installed.
4. ODS / pilot is clogged.
5. Gas regulator setting is not
correct.
6. Control knob not in PILOT
position.
7. Depleted gas supply (propane).
8. Incorrect gas setting regulator
or selector valve.
CORRECTIVE ACTION
1. Replace ODS.
2. Replace ODS.
3. Replace ignitor cable
4. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry.
5. Replace ignitor cable.
6. Replace ignitor module or ignition
module.
1. Turn on gas supply or open equipment
shutoff valve.
2. Fully press in control knob while
pressing Ignitor Module.
3. Continue holding down control knob.
Repeat igniting operation until air is
removed.
4. Clean ODS/pilot (see Care and
Maintenance, page 22) or replace
ODS/pilot assembly.
5. Replace gas regulator.
6. Turn control knob to PILOT position.
7. Contact local propane/LP gas company.
8. Call qualified service technician.
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