Canon PIXMA MX310 Quick Start Manual

Canon office all-in-one quick start guide.
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Office All-In-One
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   Summary of Contents for Canon PIXMA MX310

  • Page 1: Quick Start Guide

    Office All-In-One series Quick Start Guide Q T 5 1 3 6 6 V 0 1...

  • Page 2: Getting Help From Canon

    CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site at CarePAK must be purchased during your product’s warranty period.

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    series Office All-In-One Quick Start Guide...

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    © 2007 Canon U.S.A., Inc. Disclaimer Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide to your Canon PIXMA MX310 series Office All-In-One. All statements, technical information and recommendations in this manual and in any guides or related documents are believed reliable, but...

  • Page 5: Table Of Contents

    Table of Contents Before Using the Machine ...2 Operation Panel...2 Menu Items ...4 Turning the Machine On and Off ...6 Handling the Original Document...8 Loading Printing Paper ...11 Copying ...19 Making Copies ...19 Changing the Copy Settings ...19 Using Useful Copy Functions ...21 Printing from Your Computer...22 Printing with Windows...22 Printing with Macintosh...23...

  • Page 6: Before Using The Machine, Operation Panel

    Before Using the Machine Operation Panel (1) (2) (3)(4) (5)(6) (1) ON/OFF button / Power lamp Turns the machine on and off. Lights or flashes green to indicate the power status. Before turning on the machine, make sure the Document Cover is closed. (2) COPY button Switches the machine to copy mode.

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    (14) Coded Dial button Press this button and a two-digit code to dial a pre-registered fax/telephone number. (15) Tone button Switches temporarily to tone dialing. Also changes the mode when entering characters. (16) OK button Finalizes your selection for the menu or setting item. Dismisses the error message and resumes the machine’s normal operation after resolving a printing error or removing jammed paper.

  • Page 8: Menu Items

    Menu Items Press the Menu button to display the menu items. You can specify the special copy settings, various fax settings, or perform the machine maintenance by using these menu items. Press the Settings button to display the setting items in copy mode or fax mode. You can specify the various print settings in copy mode, or page size and media type settings in fax mode by using these setting items.

  • Page 9: Fax Mode, Scan Mode


  • Page 10: Turning The Machine On And Off

    Turning the Machine On and Off Turn on the machine before printing. Turning on the Machine Before turning on the machine, confirm the following. The FINE Cartridges are installed properly. If you are using the machine connected to a computer, confirm also the following. The machine is connected to your computer (or a compatible device).

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    Screen-saver Mode The LCD goes out if the machine is not operated for about five minutes*. Perform a print operation to restore the display. * You cannot change the wait time before the LCD goes out. Note When you want to restore the display, perform any operation such as copying, faxing, or scanning, or press any button except for the ON/OFF button.

  • Page 12: Handling The Original Document

    Handling the Original Document This section describes how to load the original document on the Platen Glass or the ADF. Original Document Requirements The original documents you load on the Platen Glass or the ADF for copying, scanning, or faxing must meet these requirements: Document type Paper documents...

  • Page 13: Using The Platen Glass

    Using the Platen Glass Load the original document on the Platen Glass. (1) Lift the Document Cover. (2) Load the original with the side to be copied, scanned, or faxed facing down on the Platen Glass. Place the original in landscape orientation and align the upper corner of it with the alignment mark as shown in the figure on the right.

  • Page 14: Using The Adf

    Using the ADF Note Set a document on the Platen Glass if you want to scan it at optimum quality. Remove any documents from the Platen Glass. Open the Document Tray. Load the document in the ADF. Load the document with the side you want to copy, scan, or fax facing up in the ADF.

  • Page 15: Loading Printing Paper

    Loading Printing Paper This section describes how to load printing paper in the Rear Tray. Using Specialty Media Canon recommends that you use Canon genuine media to ensure optimal print quality. Photo Quality Media Glossy Photo Paper Matte Photo Paper...

  • Page 16: Paper Handling, Recommended Paper And Requirements

    For information on the paper sizes available for each Canon genuine paper, visit our website. You may not be able to purchase some Canon genuine papers depending on the country or region of purchase.

  • Page 17: Media Types You Cannot Use

    Folded, curled, or wrinkled paper Damp paper Paper that is too thin (weighing less than 17 lb / 64 gsm) Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than 28 lb / 105 gsm) Picture postcards...

  • Page 18: Loading Paper

    Canon provides for use with its various printers, see “Using Specialty Media” on page 11. When Printing on Plain Paper You can use general copy paper or Canon’s Super White Paper. When printing on both sides, we recommend Canon’s Super White Paper Double-Sided. Paper size: –...

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    Prepare to load paper. (1) Open the Rear Tray and pull out the Paper Support. Put your finger in the rounded indent of the Paper Support and pull it out until it stops. (2) Open the Paper Output Tray. Put your finger in the rounded indent beside the Paper Output Tray and open it gently.

  • Page 20: Loading Envelopes

    Loading Envelopes Use either European DL or US Comm. Env. #10-sized envelope. Important You need to print from the computer to print on envelopes. Do not use the following envelopes: – Envelopes with a double flap (or sticker flaps) – Envelopes with an embossed or treated surface –...

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    Load the envelopes. (1) Load the envelope against the right side of the Rear Tray. Load with the address side facing UP and the rear flaps DOWN on the left. Up to 10 envelopes can be loaded at once. (2) Pinch the Paper Guide and slide it against the left side of the envelope.

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    Loading Small-Sized Paper You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized papers. Load the paper. (1) Load the paper against the right side of the Rear Tray with the print side facing UP. (2) Pinch the Paper Guide and slide it against the left side of the paper stack.

  • Page 23: Copying, Making Copies, Changing The Copy Settings

    Copying Making Copies This section describes the basic procedure to make copies. Turn on the machine. See “Turning the Machine On and Off” on page 6. Press the COPY button. Load paper. See “Loading Printing Paper” on page 11. Load the original on the Platen Glass or the ADF. See “Loading Original Documents”...

  • Page 24: Page Size, Media Type, Plain Paper, Manual Adjust, Image Quality

    PAGE SIZE Select the page size of the loaded paper. 2.PAGE SIZE 8.5"x11" / 8.5x14 / A4 / B5 / A5 / 4"x6" / 5"x7" / CREDIT CARD SIZE Note Some of these are not available depending on the country or region of purchase. MEDIA TYPE Select the media type of the loaded paper.

  • Page 25: Using Useful Copy Functions

    Using Useful Copy Functions For details, refer to “Using Useful Copy Functions” in the User’s Guide on-screen manual. Reducing or Enlarging a Copy Copying Thick Originals Such as Books (ENLARGE/REDUCE) (FRAME ERASE) Copying on Stickers Copying without Borders (STICKER COPY) (BORDERLESS COPY) Platen Glass 16 stickers...

  • Page 26: Printing From Your Computer, Printing With Windows

    Create a document or open a file to print using an appropriate application software. Select Print on the application software’s File menu. Make sure that Canon XXX Printer (where “XXX” is your machine’s name) is selected in Select Printer, and click Preferences (or Properties).

  • Page 27: Printing With Macintosh

    Printing with Macintosh Note Depending on your application program, operations may differ. For details, refer to the instruction manual of your application. The steps described in this section are for printing in Mac Turn on the machine and load the paper in the machine. See “Turning the Machine On and Off”...

  • Page 28: Scanning Images, Scanning Methods

    Scanning Images You can scan images from the machine to a computer without printing them and save them in popular image types such as JPEG, TIFF, bitmaps, or PDF. If you are scanning printed text, you can use the OCR (Optical Character Recognition) software to convert it to text data. Scanning Methods You can select from the various scanning methods.

  • Page 29: Printing Photographs Directly From A Compliant Device

    Printing Photographs Directly from a Compliant Device You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile phone using a USB cable recommended by the device’s manufacturer, and print recorded images directly without using a computer. Connectable Devices PictBridge is an industry standard enabling a range of digital photo solutions, including the direct printing of photos from a digital still camera, camcorder or mobile phone* without the need to use...

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    Connect the PictBridge compliant device to the machine. Note Depending on the model or brand of your device, you may have to select a print mode compliant with PictBridge before connecting the device. You may also have to turn on the device or select Play mode manually after connecting the device to the machine.

  • Page 31: About Pictbridge Print Settings

    PictBridge compliant device. Note In the following description, names of setting items are given according to those used in Canon- brand PictBridge compliant devices. Setting item names may be different depending on the brand or model of your device.

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    You can select the optimization method to obtain high print quality. When you select On, the shooting information is used to print the optimized image. If you are using a Canon-brand PictBridge compliant device, the following additional options may be available, depending on the model.

  • Page 33: Setting Items

    Setting on the Machine This section describes the PictBridge print settings on the machine. Set the print settings to Default on the PictBridge compliant device when you want to print according to the settings on the machine. Displaying the PictBridge Settings Screen and Specifying the Settings Turn on the machine.

  • Page 34: Faxing, Preparing The Machine For Fax

    Faxing Preparing the Machine for Fax Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly. Important If the Power Disconnects Unexpectedly If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as well as all documents stored in memory will be lost.

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    Important Do not connect the machine and external devices in parallel to the same telephone line using a splitter (A). The machine may not operate properly. Connecting a Telephone or Answering Machine via a Computer (A) Computer (B) Telephone or Answering machine Users in the UK If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T.

  • Page 36: Setting The Telephone Line Type

    Methods of Connecting the Various Lines The following are some basic connection schemes that apply when you are connecting to a non- analog telephone line. These are examples and are not guaranteed to suit every connecting conditions. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL modem, terminal adapter, or dial-up router) you are connecting to this machine.

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    Press the [ or ] button to select the telephone line type, then press the OK button. ROTARY PULSE: Suitable for pulse dialing. TOUCH TONE: Suitable for tone dialing. Note You cannot use ROTARY PULSE depending on the country or region of purchase. Press the Stop/Reset button.

  • Page 38: Registering Sender Information

    Registering Sender Information A fax you receive may have information, such as the sender’s name or the company name, the sender’s phone or fax number, and the date and time of the transmission, printed in small type at the top of each page. Such sender information is called Transmit Terminal Identification, or TTI. You can register your TTI in this machine, so that the recipient of your fax will know who sent it, and when it was sent.

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    Guidelines for Entering Numbers, Letters, and Symbols The following characters are assigned to the Numeric buttons. Button Uppercase letter mode ABCÅÄÁÀÃÂÆÇ DEFËÉÈÊ GH I Ï Í Ì Î MNOÑØÖÓÒÕÔ PQRSÞ TUVÜÚÙÛ WXYZÝ -.SP* #!",;:^`_=/|'?$@%&+()[]{}<> Press the mode (:a), or number mode (:1). * SP indicates a space.

  • Page 40: Entering The Date And Time

    Entering the Date and Time Note When the machine is connected to a computer with the MP Drivers installed, the date and time setting will be copied from the computer to the machine. As long as the date and time is set accurately on your computer, you do not need to set it on the machine.

  • Page 41: Setting Daylight Saving Time (summer Time)

    Press the OK button. UNIT NAME Press the Numeric buttons to enter your name (max. 24 characters, including spaces), then press the OK button. Note For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters, and Symbols”...

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    (2) Press the [ or ] button to select the month when summer time starts, then press the OK button two times. SET WEEK LAST WEEK (3) Press the [ or ] button to select the week when summer time starts, then press the OK button two times.

  • Page 43: Registering The Destination

    Registering the Destination Registering Coded Speed Dialing Coded speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons. To dial the number, press the Coded Dial button, enter the two-digit code assigned to that number. Before you can use coded speed dialing, you need to register the recipient’s fax/telephone numbers for coded speed dialing.

  • Page 44: Activity Report, Speed Dial List

    Press the Stop/Reset button. Changing or Deleting a Registered Information To Change a Registered Number or Name: Follow the procedures from step 1 to 3 under “Registering Coded Speed Dialing” on page 39. Press and hold the [ button to delete the registered number. Press the Numeric buttons to enter the new number (max.

  • Page 45

    Press the [ or ] button to select the sorting way, then press the OK button. YES: Prints the list with the destination name (DESTINATION ID) in alphabetical order. NO: Prints the list with the registered entries in numerical order. Faxing...

  • Page 46: Sending Faxes

    Sending Faxes Flow of Sending Faxes The operation flow of sending faxes is as follows. Step 1 Load the original to send on the Platen Glass or the ADF. See “Loading Original Documents” on page 8. Step 2 Adjust the fax quality and scan contrast. See “Adjusting the Scan Contrast or the Image Quality (Fax Resolution)”...

  • Page 47: Fax Resolution

    Adjusting the Image Quality (Fax Resolution) You can adjust the image quality (fax resolution) of the document you send. The higher you set the image quality setting, the better the output quality will be at the other end, but the longer it will take for the transmission.

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    When the document was loaded on the Platen Glass: (3) When the following message is displayed, load the next page on the Platen Glass. SCAN NEXT TRANSMIT If you have only one page of document to scan, go to step (6). (4) Press the same button as you pressed in step (2).

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    Talk through the handset to the recipient. If you hear a high-pitched signal instead of the recipient’s voice, go to step 7. Ask the recipient to set recipient’s fax machine to receive faxes. When you hear a high-pitched signal, press the Color button for color sending, or the Black button for black &...

  • Page 50: Using Other Useful Sending Functions

    Redialing There are two methods of redialing: Automatic redialing and Manual redialing. Automatic redialing is enabled by default. Automatic Redialing When using memory sending to send a document and the recipient’s line is busy, the machine will redial the number after a specified interval. You can customize the following automatic redialing settings: •...

  • Page 51: Receiving Faxes

    Receiving Faxes Flow of Receiving Faxes The operation flow of receiving faxes is as follows: Step 1 Select a receive mode. See “Selecting the Receive Mode” on page 47. Step 2 Load A4, Letter, or Legal-sized paper. See “Loading Paper” on page 14. Step 3 Confirm the paper settings and adjust them as needed.

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    If You Want to Receive Only Faxes Automatically with the Machine, or Have a Dedicated Telephone Line for Fax Use Only: Select FAX ONLY MODE. (A) Incoming call (B) Receives faxes automatically. Note You will not be able to answer the call. If You Are Using a Single Telephone Line for Faxes and Voice Calls and Use Voice Calls More Frequently: Select TEL PRIORITY MODE.

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    Note Set your answering machine to answering mode and adjust it as follows: – The entire message should be no longer than 15 seconds. – In the message, tell your callers how to send a fax. The machine can be set to receive faxes automatically after the telephone rings for a specified length of time.

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    If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service with Your Telephone Company (US and Canada only): Select DRPD. (A) Incoming call (B) Voice call: The telephone will ring. Pick up the handset to answer the call. (C) Fax: The fax is received automatically when the machine detects the registered fax ring pattern.

  • Page 55: Setting The Receive Mode

    Note The name of this service varies depending upon a country. To use this feature, you need to subscribe to a compatible service provided by your telephone company. Contact your telephone company for details. Setting the Receive Mode Press the FAX button, then press the Menu button. Press the OK button.

  • Page 56: Changing The Print Settings

    Changing the Print Settings Load A4, Letter, or Legal-sized plain paper in the Rear Tray to print the fax. Important If paper of size other than A4, Letter or Legal is loaded, the received faxes will not be printed and “RECEIVED IN MEMORY”...

  • Page 57: Using Other Useful Receiving Functions

    Using Other Useful Receiving Functions Memory Receiving If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. “RECEIVED IN MEMORY” is displayed in fax mode.

  • Page 58: Document Stored In Memory

    Document Stored in Memory Important If you disconnect the power cord, all the documents stored in memory are deleted. Send or print necessary documents before disconnecting the power cord. Note When confirming, printing, or deleting a document stored in memory, you specify it by its transaction number.

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    Press the [ or ] button to select PRINT DOCUMENT or DELETE DOCUMENT. If you select PRINT DOCUMENT: (1) Press the OK button. (2) Press the [ or ] button to select the transaction number (TX/RX NO.) of the document you want to print, or enter the number by pressing the Numeric buttons.

  • Page 60: Print Document

    Checking a Document’s Details in Memory If the machine was not able to print a received fax when the machine is in one of the following situations, the fax is automatically stored in memory. If ink is low or has run out while receiving a fax If the paper size/type setting is incorrect If the paper run out while receiving a fax If the Output Tray is closed...

  • Page 61: Summary Of Reports And Lists

    Summary of Reports and Lists The table below shows the reports and lists that can be printed from the machine. Refer to the pages indicated for more details. Report Or List Activity report Coded speed dial list User’s data list Memory list TX (Transmission) report Confirms whether a transmission was completed successfully.

  • Page 62

    User’s Data List The User’s data list enables you to confirm the current settings of the machine as well as the registered sender information. See “Registering Sender Information” on page 34. Printing the User’s Data List Press the FAX button, then press the Menu button. Press the [ or ] button to select PRNT REPORT/LIST, then press the OK button.

  • Page 63: Routine Maintenance, When Printing Becomes Faint Or Colors Are Incorrect

    Routine Maintenance When Printing Becomes Faint or Colors Are Incorrect When printing becomes faint or colors are incorrect, the print head nozzles on FINE Cartridges are probably clogged. Print the nozzle check pattern to confirm the condition of the nozzles and then perform Print Head Cleaning.

  • Page 64: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized plain paper in the Rear Tray. Open the Paper Output Tray, then set the Paper Thickness Lever.

  • Page 65: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and perform cleaning if necessary. Note The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE Cartridge if the remaining amount of ink is insufficient. See “Replacing a FINE Cartridge”...

  • Page 66: Print Head Cleaning

    Print Head Cleaning Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes ink, so perform Print Head Cleaning only when necessary.

  • Page 67: Print Head Deep Cleaning

    Print Head Deep Cleaning If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning, which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head Cleaning, so perform this procedure only when necessary.

  • Page 68: Aligning The Print Head

    Aligning the Print Head If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head position. Make sure that the machine is turned on, then load two sheets of A4 or Letter-sized plain paper in the Rear Tray. Open the Paper Output Tray, then set the Paper Thickness Lever.

  • Page 69

    Note If it is difficult to pick the best pattern, pick the setting that produces the least noticeable white streaks. (A) Less noticeable vertical white streaks (B) More noticeable vertical white streaks (C) Less noticeable horizontal white streaks (D) More noticeable horizontal white streaks (2) Repeat the procedure until you finish inputting the pattern number for column L.

  • Page 70: Replacing A Fine Cartridge

    Replacing a FINE Cartridge This section explains the way to confirm the ink status and the procedure to replace FINE Cartridges. When ink runs out or other errors occur, an error message is displayed on the LCD to inform you of the error.

  • Page 71

    With the Computer Screen You can confirm the status of each FINE Cartridge on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). (A) Confirm whether any symbols are displayed here. Ink is low. You can continue printing for a while, but we recommend you to have a new FINE Cartridge available.

  • Page 72

    To confirm the FINE Cartridge information, click the Ink Details menu. Note You can also display the printer status monitor by clicking Canon XXX Printer (where “XXX” is your machine’s name) which appears on the taskbar during printing. Open the Canon IJ Printer Utility.

  • Page 73

    If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. Canon recommends to use new FINE cartridges in order to obtain optimum qualities.

  • Page 74

    Caution Do not hold the FINE Cartridge Holder to stop or move it. Do not touch the metallic parts inside the machine. Important If the Scanning Unit (Printer Cover) is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right.

  • Page 75

    Install the FINE Cartridge. (1) Insert a new FINE Cartridge all the way into the appropriate slot. The Black FINE Cartridge should be installed into the left slot ( ) and the Color FINE Cartridge should be into the right slot ( (2) Push up the FINE Cartridge until it clicks into place.

  • Page 76: Keeping The Best Printing Results

    Keeping the Best Printing Results To avoid drying of the Print Head and clogging of the nozzles, note the following. Note Ink may blur depending on the paper in the following cases: – Printed area is traced with a highlight pen or paint-stick, or –...

  • Page 77: Cleaning Your Machine

    Cleaning Your Machine This section describes the cleaning procedure that is needed to maintain your machine. Caution Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine threads may remain inside the machine and cause problems such as a blocked Print Head and poor printing results.

  • Page 78: Cleaning The Adf

    Cleaning the ADF Caution Be sure to turn off the power and disconnect the power cord before cleaning the machine. Open the Document Tray. Open the Feeder Cover. With a soft, clean, lint-free and dry cloth, wipe off any paper dust from the inside of the Feeder Cover (A).

  • Page 79: Cleaning The Inside Of The Machine (bottom Plate Cleaning)

    Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your Canon service representative. Cleaning the Inside of the Machine (Bottom Plate Cleaning) This section describes how to clean the inside of the machine.

  • Page 80: Cleaning The Protrusions Inside The Machine

    Load this and only this sheet of paper in the Rear Tray with the open side to the front. Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to “Inside” in “Main Components” of the User’s Guide on-screen manual.

  • Page 81: Troubleshooting

    Troubleshooting This section describes troubleshooting tips for problems you may encounter when using the machine. Note This section mainly describes the methods of machine operation for troubleshooting. To handle problems using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how to view the on-screen manuals, see “Reading the On-screen Manuals”...

  • Page 82: An Error Message Is Displayed On The Lcd

    Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. Ink has run out.

  • Page 83

    Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact your Canon service representative.

  • Page 84

    Fax Related Messages Message BUSY/NO SIGNAL HANG UP PHONE NO ANSWER NO TONE DETECTED NO RX PAPER NO TEL NUMBER RECEIVED IN MEMORY TRY AGAIN IN B&W TX/RX CANCELLED TX/RX NO.nnnn Troubleshooting Action The telephone number you dialed is busy. Try dialing again after waiting for a moment.

  • Page 85: Lcd Cannot Be Seen At All, An Unintended Language Is Displayed On The Lcd

    LCD Cannot Be Seen At All Cause The machine is not powered on or the LCD is in the screen-saver mode. An Unintended Language Is Displayed on the LCD Cause The language you want to be displayed is not selected. Action If the Power lamp is off The machine is not powered on.

  • Page 86: Cannot Install The Mp Drivers

    If the CD-ROM icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD- ROM. Contact your Canon service representative. on the displayed window.

  • Page 87: Cannot Connect To Computer Properly

    Cause Installation procedure not followed correctly. Cannot Connect to Computer Properly Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed. “This device can perform faster” Message Is Displayed Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed.

  • Page 88: Print Results Not Satisfactory

    Print Results Not Satisfactory If the print result is not satisfactory, confirm the paper and print quality settings first. Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type setting may reduce the quality of printout color.

  • Page 89

    Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause FINE Cartridge is not installed properly. / There is no ink left. Print Head nozzles are clogged. The media is loaded with the wrong side facing upwards. Print Head is misaligned. White Streaks Cause Print Head nozzles are clogged.

  • Page 90: Printed Paper Curls Or Has Ink Blots

    Troubleshooting Action When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. See “Media Types You Cannot Use” on page 13. Action Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.

  • Page 91

    Cause Paper is curled. Inappropriate Paper Thickness Lever setting. Printing graphics with the intensity setting set too high. Printing beyond the recommended printing area. Action For Plain Paper Turn the paper over and reload it to print on the other side. Leaving the paper loaded in the Rear Tray for a long time may cause the paper to curl.

  • Page 92: When Copying, Printing Does Not Start

    Colors Are Uneven or Streaked Cause Print Head nozzles are clogged. Print Head is misaligned. The Print Result Not Satisfactory When Copying Cause The original document is not loaded correctly. The original document is loaded with the wrong side facing upwards. The original document is a printout from this machine.

  • Page 93: Paper Does Not Feed Properly

    Cause The machine is not ready. Paper Does Not Feed Properly Cause Printing on inappropriate type of paper. Paper feed roller is dirty. Paper not loaded properly. Too much paper loaded. Foreign object in the Rear Tray. Envelopes not prepared nor loaded properly.

  • Page 94: Paper Jams

    If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Do not load credit card-sized paper in landscape orientation.

  • Page 95: Document Jams

    Document Jams Cause Document jams in the ADF (Document Tray). Action Remove the document following the procedure below. (1)Press the Stop/Reset button. (2)If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover. (3)Remove the jammed page from under the roller to the Feeder Cover side.

  • Page 96

    If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative. Note The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

  • Page 97

    When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative. Troubleshooting...

  • Page 98: Error Message Appears On The Computer Screen

    (3)Right-click the Canon XXX Printer icon, and select Properties. (4)Click the Ports tab to confirm the port settings. Make sure that a port named USBnnn (where “n” is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).

  • Page 99

    Error No.: 300 Is Displayed Cause The machine is not ready. Machine is not connected properly. Your machine is not selected in Printer on the Print dialog box. Error No.: 1700/1710 Is Displayed Cause The ink absorber is almost full. Error No.: 2001 Is Displayed Cause No response from connected digital...

  • Page 100: Error Message Appears On A Pictbridge Compliant Device

    The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge compliant devices, check the error message on the LCD and take the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD”...

  • Page 101: Scanning Problems, Problems Receiving Faxes

    After a while, plug the power cord of the machine back in, turn on the machine, and then reconnect the PictBridge compliant device to the machine. If the same error occurs, contact your Canon service representative. Action Follow the procedure described in your setup sheet to reinstall the MP Drivers.

  • Page 102: Quality Of Received Fax Is Poor

    Cause A paper size other than A4, Letter or Legal* is loaded. The machine is not set to the appropriate receive mode. * Legal may not be available depending on the country or region of purchase. Machine Does Not Switch Automatically between Voice and Fax Calls Cause The receive mode displayed on the bottom left of the LCD is FAXONLY.

  • Page 103: Problems Sending Faxes

    Repeated Errors Occur When You Receive a Fax Cause The telephone line condition or the connection is poor. The sender’s fax machine is not operating normally. Problems Sending Faxes Cannot Send a Fax Cause The machine is not powered on. The In Use/Memory lamp is flashing.

  • Page 104: Telephone Problems

    Cannot Send a Fax Clearly Cause The document is not loaded correctly, or the Platen Glass, the inner side of the Document Cover, or the ADF is dirty. The image quality setting or the scan contrast setting is not suitable for the document.

  • Page 105: Appendix, How To Use The Documentation Provided

    Appendix How to Use the Documentation Provided Printed Documentation Setup Sheet Be sure to read this sheet first. This sheet includes instructions for setting up your machine and getting it ready for use. Quick Start Guide (This guide) Read this guide when starting to use the machine. After following instructions in your setup sheet, we recommend you read this guide to familiarize yourself with the basic operation of some of the main functions that can be performed on your machine.

  • Page 106: Reading The On-screen Manuals

    You can view the on-screen manuals in the following way: To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen Manual (where “XXX” is your machine’s name).

  • Page 107: Specifications

    Approx. 465 (W) x 440 (D) x 230 (H) mm * With the Paper Support, Paper Output Tray, and Document Tray retracted. Weight Approx. 8.6 kg (Approx. 19.0 lb.) * With the FINE Cartridges installed. Canon FINE Cartridges Nozzles: Black: 320 nozzles Cyan/Magenta/Yellow: 384 x 3 nozzles ADF capacity...

  • Page 108

    Black & white: Approx. 3 seconds/page at 33.6 Kbps, ECM-MMR, transmitting from memory (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode or Canon FAX Standard chart No.1, standard mode.) Color: Approx.

  • Page 109

    Default (Selections based on the machine setting), On, Off, “VIVID”*, “NR” (Noise Reduction)*, “Face”*, “Red eye”* * If using a Canon PictBridge compliant camera, you can select it. Print data & file no. Default (Off: No printing), Date, File No., Both, Off Trimming Default (Off: No trimming), On (follow camera’s setting), Off...

  • Page 110

    MP Navigator EX: QuickTime v6.4 or later is needed (Macintosh only) Some functions may not be available with Windows Media Center To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon inkjet printer. Additional System Requirements for On-Screen Manuals Browser: Windows HTML Help Viewer Note: Microsoft Internet Explorer 5.0 or later must be...

  • Page 111: Safety Precautions

    Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the machine safely. Do not attempt to use the machine in any way not described in this manual. Warning This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities, please move away from this product and consult your doctor.

  • Page 112

    Cleaning the machine Use a damp cloth to clean the machine. Never use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the machine, it could cause a fire or electric shock. Always unplug the machine from the power outlet before cleaning the machine.

  • Page 113

    Working around the Never put your hands or fingers in the machine while it is printing. machine When moving the machine, carry the machine at both ends. Do not place any object on the machine. Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the machine.

  • Page 114: Legal Limitations On Use Of Your Product And Use Of Images

    Legal Limitations on Use of Your Product and Use of Images It may be unlawful to make copies of, scan, print, or use reproductions of the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.

  • Page 115: Users In The U.s.a

    The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved. Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment.

  • Page 116: Regulatory Information

    1-516-328-5600 Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only) The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when purchased and used in the United States only.

  • Page 117

    Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.

  • Page 118

    Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040 Telephone Device for the Deaf (TDD-1-866-251-3752) Repair or Exchange Service Options: In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support options: Authorized Service Facility Carry-In / Mail-In Service Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,...

  • Page 119

    Lake Success, NY 11042 Canon is a registered trademark of Canon Inc. ©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark in other countries. Safety Precautions...

  • Page 120: Users In Canada

    Users in Canada Pre-Installation Requirements for Canon Facsimile Equipment Notice This equipment meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

  • Page 121: Users In New Zealand

    Users in New Zealand The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

  • Page 122: Index

    Index Appendix 101 Before Using the Machine 2 Canon U.S.A., Inc. Limited Warranty - U.S. Only Cleaning ADF 74 exterior 73 inside 75 platen glass and document cover 73 protrusions inside the machine 76 roller 74 Copying 19 Error Message 78...

  • Page 123: Ordering Information, Canon Specialty Papers

    © 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ®...

  • Page 124

    The following FINE Cartridges are compatible with this product. For information on product specifications, please visit our website at QT5-1366-V01 XXXXXXXX © CANON INC. 2007 PRINTED IN THAILAND...

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