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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll and restart with the Power slider switch.
• Open the Suction Control slider on the floor nozzle to decrease suction power.
Brushroll does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll has stopped spinning.
Immediately turn off and unplug vacuum and remove blockage. Re-plug the unit into an electrical
outlet and turn vacuum on.
• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully cleared. If
the light is still red, please contact customer service at 1-800-798-7398.
• Check to make sure the brushroll was replaced correctly if it had been removed.
• Ensure brushroll garage of the floor nozzle is closed completely.
• With the power on, recline the wand, which will automatically turn on the brushroll.
Brushroll garage will not close.
• Make sure the brushroll was reinserted correctly with the word "PULL" on the endcap facing up.
Brushroll will not fit back inside the nozzle.
•
Make sure the brushroll endcap is pressed firmly onto the brushroll.
Dust cup will not latch back onto floor nozzle.
• Make sure both the brushroll garage and filter access are fully closed. Press firmly in the center
of the dust cup on the floor nozzle until you hear a click. The unit will not run until the dust cup is
closed and locked.
Vacuum turns off on its own or indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat so the vacuum will shut off if it overheats.
Should this occur, perform the following steps to restart the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages on the brushroll and remove all hair and carpet fibers.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
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1-800-798-7398
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