LG T2162VSA Series Owner's Manual page 34

S
mart Diagnosis
LG ThinQ Application
Installing the LG ThinQ Application
Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.
LG ThinQ Application Features
Smart Diagnosis
This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.
Smart Diagnosis
This feature is only available on models with the
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
•
The feature may be subject to change without p rior notice and may have a different form depending on where you are located.
• For reasons not attributable to LGE's negligence, the service may not operate due to e xternal factors such as, but not limited to, Wi- Fi unavailability,
Wi-Fi disconnection, local app store policy, or app unavailability.
Using Smart Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
•
Launch the LG ThinQ application and select the
Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1
Press the Power button to turn on the appliance.
•
Do not press any other buttons.
2
Place the mouthpiece of your smartphone close to the
3
Press and hold the Water Level button for 3 second or longer while holding the smartphone mouthpiece to the
logo until the data transfer is complete.
• Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer is displayed.
4
After the data transfer is complete, the diagnosis will be displayed in the application.
Using Smart Diagnosis
Only use this feature when instructed to do so by the LG Customer Service Call Center. The transmission sound is similar to a fax machine, and so has no
meaning except to the call center.
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SmartDiagnois cannot be activated if the washer does not power up. If this happens, then troubleshooting must be done without SmartDiagnosis .
If you experience problems with your washer, call to Customer information center. Follow the call center agent's instruction, and do the following steps when
requested.
1
Press the POWER button to turn on the washer. Do not press any other buttons on turn the cycle selector knob.
2
When instructed to do so by the call center, place the mouthpiece of your phone very close to the POWER button.
3
Press and hold the Water level button for three second, while holding the phone mouthpiece to theicon or POWER
button.
4
Keep the phone in place until the tone transmission has finished. This takes about 6 second, and the display will count
down the time.
For best result, do not move the phone while the tones are being transmitted.
If the call center agent is not able to get an accurate recoding of the data, you may be asked to try again.
5 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the
information transmitted for analysis at the call center.
Smart Diagnosis is troubleshooting feature designed ti assist, not replace, the traditional method of troubleshooting through service calls.The effectiveness of
this feature depends upon various factors, including, but not limited to, the reception of the cellular phone being used for transmission, any external noise that
may be present during the transmission and the acrostics of the room where the machine is located. Accordingly, LG does not guarantee that Smart Diagnosis
would accurately troubleshoot any given issue.
For best results, do not move the smartphone w hile the tones are being transmitted.
NOTE:-
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or logo.
Smart Diagnosis
or logo.
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feature in the menu.
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