Call And Sim Issues; Problems Making/Receiving Calls - Motorola razr User Manual

Fix a problem : Call and SIM issues

Problems making/receiving calls

After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If disappeared from your home screen, you just need to
No signal
1.
If you usually have a signal
area where you can receive a signal, like outdoors. If you're uncertain whether your carrier provides
service in that location, check the coverage map on your carrier's website.
2. If airplane mode
3. Turn your phone off and then on again.
4. Check for app updates.
5. Check if a software update
6. Check that the Preferred network type is set to Global.
network > Advanced > Preferred network type.) If you're experiencing service issues when it is set on
Global, try a different setting. Not all carriers support this feature.
7. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
8. Reset the phone.
Have signal, but can't make calls
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2. Clear the cache for the Phone app.
3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
4. Check if a software update
5. Reset the phone.
Phone doesn't ring or ring loud enough
1. Check your volume
2.
Look for in your
•
Open quick settings
calls.
•
Make sure your phone is set to screen calls at the appropriate times.
3. Check that your ringtone
but the
is on, turn it off.
is available for your phone.
is available for your phone.
setting.
status bar. If you see it:
and touch
is not set to None.
add a shortcut
status bar shows
(Settings
to turn Do Not Disturb off. Your phone will ring for incoming
for the Phone app.
in your current location, move to another
> Network & internet > Mobile
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