Voice Assistant Issues - Samsung QN8 A Series E-Manual

Voice Assistant Issues

When the Voice Assistant isn't working, these steps may help resolve the problem.
This function may not be supported depending on the model or geographical area.
The Voice Wake-up function may not be supported depending on the model,
The problem
The voice commands do not work well.
Bixby or Alexa answers automatically.
I spoke "Hi, Bixby" but Bixby does not
answer.
I spoke "Alexa" but Amazon Alexa does
not answer.
Voice recognition does not work with
the Samsung Smart Remote unlike other
features.
There is no response even if the Voice
Assistant button is pressed.
During voice recognition, the heavy load
message appears and the function does
not work.
I want to see weather information of the
desired area.
Voice commands may differ depending on the
Refer to the command examples for each
• Bixby: Explore Now
• Amazon Alexa:
Settings
• Google Assistant:
Assistant Settings
The TV may recognise an ambient noise or everyday conversation as a call to
Voice Assistant.
Turn off the Voice Wake-up
• Explore Now
When the TV is far from you or the ambient noise is so loud, the TV may be
unable to recognise your voice.
• When the distance to the TV is within 3 to 4 m, optimal performance is
provided. Please look at your TV screen and speak.
Turn on the Voice Wake-up
• Explore Now
The connection between the remote control and the TV may be lost. Try pairing
the remote control with the TV.
Point the Samsung Smart Remote at the front of the TV, and then press and
hold the and buttons simultaneously for 3 seconds or more.
Also, if the remote control does not work properly or its response is very slow,
the battery might be low or dead.
• Charge the remote control by using the solar cell or the USB port(C-type)
on the bottom.
– You can check remaining battery of Samsung Smart Remote with
solar cell in
Available Remote
• If the remote control has batteries, replace them with new ones.
Unplug and then plug the TV power cable and then try again after 1 minute
and 30 seconds. It may take a while if the voice recognition server is being
inspected.
Say with the area name included.
- 191 -
Voice Assistant or geographical area.
Try this!
Voice Assistant.
Voice Assistant.
Settings General Voice
Settings General
function or set the Wake-up Sensitivity
Settings Voice Wake-up
function.
Settings Voice Wake-up
Settings General
Battery.
Amazon Alexa
Voice Google
to Low.
Power and Energy Saving