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global_main.book.book Page 42 Monday, April 13, 2020 6:40 PM
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42
TROUBLESHOOTING
Noises You Might Hear
Symptoms
Rattling and clanking
noise
Thumping sound
Vibrating noise
Performance
Symptoms
Poor stain removal
Possible Cause & Solution
Foreign objects, such as keys, coins, or safety pins may be in the drum.
• Stop the appliance, check the drum for foreign objects. If the noise
continues after the appliance is restarted, call for service.
Heavy clothes may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the clothes.
The clothes may be out of balance.
• Pause the programme and redistribute the clothes after the door unlocks.
Package materials are not removed.
• Remove package materials.
The clothes may be unevenly distributed in the drum.
• Pause the programme and redistribute the clothes after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the Levelling the Appliance instruction to adjust the levelling of the
appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See the Installation Place
Requirements to select the proper location.
Possible Cause & Solution
Previously set stains.
• Articles that have been previously washed may have stains which have
been set. These stains may be difficult to remove and may require hand
washing or pre-treating to aid in stain removal.
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