Introduction; Warranty - Stanley SXPW9033 Manual

INTRODUCTION

Dear Customer,
Thank you for purchasing this pressure washer which has
passed through our extensive quality assurance processes.
Every care has been taken to ensure that it reaches you
in perfect condition. However, in the unlikely event that
you should experience a problem, or if you require any
assistance, please do not hesitate to contact us;
If you have a problem, call customer service
do not return this pressure washer to the
place of purchase.
NOTE: For convenience we suggest taking a photocopy of
your purchase receipt as the original may fade
CUSTOMER SERVICE
Australia: 1300 660 457
New Zealand: 0800 474 876
Operating times: Monday – Friday | 8.00am - 5.00pm
Australian Eastern Standard Time (AEST)
Due to continual product development, the product
you purchase may differ slightly from the one
shown here.
EXPRESS WARRANTY STATEMENT -
PRESSURE WASHER
You are not required to do anything to register your
pressure washer purchase. Please attach the purchase
receipt to this manual and ensure both are kept safe. We
hope you enjoy your new pressure washer, and if you have
any problems call customer service on the above phone
numbers. Do not return to place of purchase.
Smart Marketing Group Pty Ltd (SMG) warrants that this
pressure washer will be free from manufacturing faults
or defects for 36 months, Domestic Use or 24 months,
Commercial Use, from the date of purchase, providing
original purchase receipt is kept and shown when needed
and is subject to the terms and conditions below.
If a warranty fault appears within the warranty period,
SMG reserves the right to replace or repair the product.
In the event that SMG chooses to replace the product,
this original warranty will expire at the original date of
purchase. If the product includes various accessories or
components, only the defective accessory or component
will be replaced or repaired.
SMG reserves the right to replace defective parts of the
product with parts and components of similar quality,
grade and composition where an identical part or
component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than
being repaired. Refurbished parts may be used to
repair the products.
What is covered.
• Manufacturing fault or defect.
How to claim under this warranty.
• Call customer service.
• Ensure you have the following: Original purchase receipt,
Model of pressure washer, Serial number of
pressure washer.
• Discuss the issue.
• Customer service will advise which authorised service
agent to take the pressure washer to provided the issue
is a warranty one.
• Take pressure washer to authorised service agent
for repair.
What is not covered.
• Use of Pressure Washer for hire.
• Damage due to running dry or caused by dirty water.
• Damage caused by incorrect oil
• Damage caused by incorrect fuel or use of E10
ethanol fuel.
• Damage or deterioration due to transport.
• Damage caused by negligence, misuse, abuse or accident
or incorrect voltage and wattage.
• Any corrosion or rusting.
• Damage caused by incorrect set up and start up.
• Replacement parts due to general wear and tear.
• Pressure washers with serial number defacement,
modification or removal.
• Pressure washers which have been serviced by other than
an authorised SMG service agent.
• Pressure washers with no original purchase receipt.
• Pressure washers which have been on sold,
not original purchaser.
• Damage due to non-servicing of pressure washer as is
required by this manual.
• Blockages / damage caused by dust, dirt, spiders webs
or insects.
• Damage caused by the incorrect fitting of accessories.
• Damage caused by overloading, overworking
the pressure washer.
• Damage to attached equipment or third
party accessories.
• Damage caused by attached equipment or
third party accessories.
• Loan unit whilst warranty servicing is carried out.
• Loss of income due to warranty servicing.
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
service.group@sitro.com.au
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