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Avoid Service Checklist
OCCURRENCE
Surface element too hot or not hot
enough (continued)
Food not heating evenly.
Scratches or abrasions on ceramic glass
cooktop surface.
Metal marks on ceramic glass cooktop
surface.
Brown streaks and specks on ceramic glass
cooktop surface.
Areas of discoloration on ceramic glass
cooktop surface.
Drip bowls are pitting or rusting.
Drip bowls turning color or distorted out
of shape.
(continued)
POSSIBLE CAUSE / SOLUTION
Use only flat bottom, evenly balanced, medium or heavyweight cookware. Pans having a flat
bottom heat better than warped pans. Cookware material affects heating. Heavy and
medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
Improper cookware. Select flat-bottomed cookware of a proper size to fit element.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop surface
and bottom of utensils are clean before use. Small scratches do not affect cooking and will
become less visible with use.
Cleaning materials not recommended for glass ceramic cooktop have been used. See Ceramic-
Glass Cooktop section in this Owner's Guide.
Cookware with rough bottom has been used. Use flat-bottomed, smooth utensils. See
Selecting Surface Cooking Utensils in this Owner's Guide.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a mildly abrasive cleanser to remove marks.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See Ceramic-Glass
Cooktop section in this Owner's Guide.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See Ceramic-Glass Cooktop section in this
Owner's Guide.
Mineral deposits from water and food. Wet surface with water and sprinkle on a cooktop
cleaning creme. Scrub with a clean damp paper towel until the stain disappears. Wipe remaining
paste away, then apply a small amount of cooktop cleaning creme and polish with a clean paper
towel. Use cookware with clean, dry bottoms. See Ceramic-Glass Cooktop section in this
Owner's Guide.
Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion.
Remove and wash drip bowls as soon as possible after a spillover.
Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as much
as possible from direct exposure to salt air.
Bottom surface of cookware extends beyond surface elements and touches cooktop surface.
This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware
of this type. Pan sizes should be matched to the size of the element. Replacement drip bowls
may be purchased from your dealer.
Surface elements not seated properly in terminal. Turn control to OFF. Be sure surface element
is COOL. Lift out surface element. Position element properly, following instructions under
General Cleaning.
Incorrect control is on. Be sure to use the correct control for the element to be used
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