If You Need Help; Warranty Coverage; Troubleshooting - Lexus BLUETOOTH SWC Owner's Manual

5. If you need help

If you have any additional questions, please contact your authorised retailer.

5.1. Warranty coverage

Please refer to the warranty information provided at the time of purchase.

5.2. Troubleshooting

Poor voice recognition performance
• Always divert air flow from vent or defrost away from the microphone; airflow into microphone
will severely impact audio and voice recognition performance.
• Speak toward the direction of the microphone.
• Check position of the microphone.
• Enter digits in segments.
• Speak with no pauses.
• Talk loudly.
• Ensure your native language pack is selected if supported.
Poor sound quality on the remote phone
• Always divert air flow from vent or defrost away from the microphone; airflow into microphone
will severely impact audio and voice recognition performance.
You cannot pair new handset devices with the hands-free system
• The handset devices must support Bluetooth
• Remove all previous pairings using the Remove all devices command and reset the hands-free
system.
• Delete the pairing information on the hands-free device and ensure that the handset is
removed from any other hands-free systems with which it is paired.
• During pairing, try and connect the handset device from its Bluetooth
Voice recognition does not respond, or in-vehicle audio is not heard on the remote
phone
• Check microphone connection.
• Check the connection to the electronic module.
28 Bluetooth SWC
®
Hands-free Profile 1.5, 1.0 or 0.96.
®
menu.
®