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CHAPTER -8: SERVICE & WARRANTY
If you are unable to resolve a problem using the checks covered in the last few pages, do not attempt to service this
freezer yourself.
In the unlikely event of the product requiring repair, please contact the Customer Support Centre. Telephone: 0333 577
7230 Lines are open Mon to Fri 09.00 to 17.00
Vestel UK the licence partner for Sharp guarantees that for a period of 2 years from the date of purchase the enclosed
product will be free from defects in materials and workmanship. Vestel UK agrees to provide for the repair or, at
its option, the replacement of a defective product. Vestel UK reserves the right to replace defective parts, or the
product, with new or refurbished items. Items that are replaced become the property of Vestel UK. To benefit from this
guarantee, any fault that occurs must be notified to Vestel UK, or it's appointed Service Facility, within two years from
the date the product was purchased. Proof of purchase, such as a receipt or invoice, must be provided. If the product
is exchanged, the replacement shall be covered by the unexpired portion of the original guarantee.
This guarantee shall only apply to faults that are due to an electrical or mechanical breakdown. It does not cover faults
or damage caused by accident, misuse, fair wear and tear, neglect, tampering with the product, or repair other than by
a Service Facility appointed by Vestel UK.
The product is intended for private domestic use only. The guarantee will not apply if the product is used in the course
of a business, trade or profession.
CHAPTER -9: TECHNICAL DATA
The technical information is situated in the rating plate on the internal side of the appliance and on the energy label.
The QR code on the energy label supplied with the appliance provides a web link to the information related to the
performance of the appliance in the EU EPREL database.
Keep the energy label for reference together with the user manual and all other documents provided with this
appliance.
It is also possible to find the same information in EPREL using the link https://eprel.ec.europa.eu and the model
name and product number that you find on the rating plate of the appliance.
See the link www.theenergylabel.eu for detailed information about the energy label.
CHAPTER -10: CUSTOMER CARE AND SERVICE
Always use original spare parts.
When contacting our Authorised Service Centre, ensure that you have the following data available: Model, Serial
Number and Service Index.
The information can be found on the rating plate. Subject to change without notice.
The original spare parts for some specific components are available for a minimum of 7 or 10 years, based on the
type of component, from the placing on the market of the last unit of the model.
EN -12-
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