Table of Contents
Advertisement
5.
You will bear the cost of transportation, travel
and delivery of the Appliance to and from
Residentia Group or its ASR. If you reside outside
of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance
to and from Residentia Group or its ASR, in all
instances, unless the Appliance is transported
by Residentia Group or its ASR, the Appliance is
transported at the owner's cost and risk while in
transit to and from Residentia Group or its ASR.
6.
Proof of purchase is required before you can
make
a claim under this warranty.
7.
You may not make a claim under this warranty
unless the defect claimed is due to faulty or
defective parts or workmanship. Residentia
Group is not liable in the following situations
(which are not exhaustive):
(a) the Appliance is damaged by:
(i)
accident
(ii) misuse or abuse, including failure to
properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or
incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate
operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional
instructions supplied with the Appliance;
(b) the Appliance is modified without authority from
Residentia Group in writing;
(c) the Appliance's serial number or warranty seal
has been removed or defaced;
(d) the Appliance was serviced or repaired by anyone
other than Residentia Group, an authorised
repairer
or ASR.
8.
This warranty, the contract to which it relates
and the relationship between you and Residentia
Group are governed by the law applicable where
the Appliance was purchased.
9.
To the extent permitted by law, Residentia Group
excludes all warranties and liabilities (other than
as contained in this document) including liability
for any loss or damage whether direct or indirect
arising from your purchase, use or non use of the
Appliance.
The Australian Consumer Law requires the
inclusion of the following statement with
this warranty:
10. For Appliances and services provided by
Residentia Group in Australia, the Appliances
come with a guarantee by Residentia
Group that cannot be excluded under the
Australian Consumer Law. You are entitled to
a replacement or refund for a major failure
and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled
to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and
the failure does not amount to a major failure.
The benefits to you given by this warranty are in
addition to your other rights and remedies under
a law in relation to the Appliances or services to
which the warranty relates.
11.
At all times during the Warranty Period,
Residentia Group shall, at its discretion,
determine whether repair, replacement or refund
will apply if an Appliance has a valid warranty
claim applicable to it.
12. Missing parts are not covered by warranty.
Residentia Group reserves the right to assess
each request for missing parts in a case by case
basis.
Any parts that are not reported missing in the
first week after purchase will not provide free of
charge.
13. To enquire about claiming under this warranty,
please follow these steps:
(a) carefully check the operating instructions, user
manual and the terms of this warranty;
(b) have the model and serial number of the
Appliance available;
(c) have the proof of purchase (e.g. an invoice)
available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim,
Residentia Group and its ASR may exchange
information in relation to you to enable
Residentia Group to meet its obligations under
this warranty.
IMPORTANT
Before calling for service, please ensure that the steps
in point 13 have been followed.
CONTACT SERVICE
→
Please call 1300 11 HELP (4357)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced
21
Advertisement
Table of Contents
