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TrickleStar TS2501 Installation Manual

Wi-fi smart thermostat
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TS2501 Wi-Fi Smart Thermostat
Installation Guide

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  • Page 1 TS2501 Wi-Fi Smart Thermostat Installation Guide...

  • Page 2: Table Of Contents

    Table of Contents Welcome Preparation - What is in the box? - Tools needed for installation - Accessories (Sold separately) - Quick Start Guide for Homeowner Installation - Quick Start Guide for Contractor Installation - Precautionary measures - Let's get started! - With or without C-Wire? Installation With a C-Wire - Step 1: Disconnect and label old thermostat wires...
  • Page 3 - Step 16: Set the jumpers on the back of your Thermostat - Step 17: Attach the Thermostat onto its Mounting Plate until it clicks - Step 18: Turn on the power - Installation done! 5 Start-Up Configuration - Option 1: Configuration using the TrickleStar Portal - Option 2: Configuration without using the TrickleStar Portal Thermostat Features Thermostat LCD Display 8 Wiring Diagrams...

  • Page 4: Welcome

    If you have any inquiries about TrickleStar products or need technical support, visit our website for tutorials, videos and Frequently Asked Questions (FAQ). You can also contact us by email or phone.

  • Page 5: Preparation

    Preparation What is in the box? Thermostat with Trim Plate Extra jumpers Mounting Plate Wire labels Screws (4 pcs) Drywall plugs (4 pcs) Quick Start Guide...

  • Page 6: Tools Needed For Installation

    Tools needed for installation Phillips screwdriver Drill with 3/16 in. (3.3 mm) drill bit Pencil Mobile devices with Wi-Fi connection (to access to TrickleStar Portal): Laptop Tablet Smartphone Accessories (Sold separately) For more information on these accessories, scan the QR code or visit our website at: www.tricklestar.com...

  • Page 7: Quick Start Guide For Homeowner Installation

    Before you start the installation, be sure to check the Thermostat compatibility and create a Portal account. A. Check compatibility B. Create and log in to Portal - Is the TrickleStar Thermostat Create a Portal account using the QR code compatible with your HVAC system? or through the website: portal.tricklestar.com - Is the C-Wire Adapter needed? Then, log in to the Portal.

  • Page 8: Quick Start Guide For Contractor Installation

    Before you start the installation, be sure to check the Thermostat compatibility and create a Portal account. A. Check compatibility B. Create and log in to Portal - Is the TrickleStar Thermostat Create a Portal account using the QR code compatible with your HVAC system? or through the website: - Is the C-Wire Adapter needed? portal.tricklestar.com...

  • Page 9: Precautionary Measures

    Precautionary measures • Read all instructions carefully before starting the installation. • Before installing the Thermostat, be sure to turn off the power for your HVAC system either at the Circuit Breaker Box or at the Main Switch. • Leave the power OFF until you have finished the installation. Hint: Your system should not make any noise and you should not feel any air exiting your vents when the power is OFF.
  • Page 10 - the base on the old thermostat has “L1” and “L2” on the terminal blocks. - “120 - 240 V AC” or “High Voltage” labels. • The TrickleStar Thermostat is ONLY designed for 24 V AC with a total switching current of 3 A maximum.

  • Page 11: Let's Get Started

    Thermostat. You may need to refer to this information when you connect your Thermostat to Wi-Fi via the TrickleStar Portal. After removing the front cover of your old thermostat from its base, we recommend that you take a photo of the wires connected to the terminals at the base.

  • Page 12: With Or Without C-Wire

    With or without C-Wire? The TrickleStar Thermostat supports installation for both with and without C-Wire, but the installation is a little different. Do you have a C-Wire connected to your old thermostat? Check the wires connected to the terminals on the base of your old thermostat.

  • Page 13: Installation With A C-Wire

    Installation With a C-Wire If your system has a C-Wire, it will power your new TrickleStar Thermostat. You do not need a C-Wire Adapter (sold separately as an accessory). Step 1: Disconnect and label old thermostat wires Disconnect and label the wires from your old thermostat carefully, one wire at a time, using the wire labels provided.

  • Page 14: Step 2: Remove Old Jumper Wire

    Step 2: Remove old jumper wire If the terminals on your old thermostat has a jumper wire between RH, RC or R, remove the jumper wire. Your new TrickleStar Thermostat does not need this jumper wire. Jumper wire...

  • Page 15: Step 3: Unscrew Old Mounting Plate

    Step 3: Unscrew old Mounting Plate Unscrew the Mounting Plate of your old thermostat to remove it from the wall. When you remove the Mounting Plate, be sure not to tear off the labels on the wires.

  • Page 16: Step 4: Replace With New Thermostat Mounting Plate

    Step 4: Replace with new Thermostat Mounting Plate Decide if you want to mount the TrickleStar Thermostat directly to the wall or you want to use the Trim Plate. The Trim Plate helps you to hide marks or holes left on the wall by your old thermostat.

  • Page 17: Step 5: If The Trim Plate Is Used (Optional)

    Step 5: If the Trim Plate is used (Optional) If you use the Trim Plate, align the mounting holes on the Trim Plate and Mounting Plate, then press them together into place.

  • Page 18: Step 6: Pull The Labeled Wires Through The Hole Of The Mounting Plate

    Step 6: Pull the labeled wires through the hole of the Mounting Plate Pull the labeled wires carefully through the hole of the Mounting Plate.

  • Page 19: Step 7: Attach The Mounting Plate On The Wall

    Step 7: Attach the Mounting Plate on the wall Attach the Mounting Plate on the wall using the drywall plugs and screws provided. Use the built-in bubble level to make sure the base is level. Without Trim Plate Bubble level Drywall plug to be inserted behind Mounting Plate Mounting Plate...

  • Page 20: Step 8: Connect The Wires

    Step 8: Connect the wires Connect the labeled wires to their corresponding terminals on the Thermostat Mounting Plate. ACC+ ACC- Connect the R or RC wire to the RC terminal. Do you have more than one R wire? (That includes R, Rc, and RH) ACC+ ACC- Connect the R or RC wire to the RC terminal and the RH wire to the RH terminal.
  • Page 21 ACC+ ACC- Do not connect the R or RC wire to the RH terminal or the RH wire to the RC terminal. Note: • You can refer to “Wiring Diagrams” from pages 56 to 61 for some common HVAC equipments. •...

  • Page 22: Step 9: Set The Jumpers On The Back Of Your Thermostat

    Step 9: Set the jumpers on the back of your Thermostat The Accessory (ACC) wires are used to power devices such as humidifier or dehumidifier. If your system does not have any ACC wires, you can leave the black jumper in either position. Jumper Position for Accessory &...

  • Page 23: Step 10: Attach The Thermostat Onto Its Mounting Plate Until It Clicks

    Step 10: Attach the Thermostat onto its Mounting Plate until it clicks...

  • Page 24: Step 11: Turn On The Power

    Step 11: Turn on the power Turn the power back to ON for your HVAC system either at the Circuit Breaker Box or at the Main Switch.

  • Page 25: Installation Done

    Installation done! Congratulations! You have completed your installation. Proceed to page for details on how to configure and set up your Thermostat.

  • Page 26: Installation Without A C-Wire

    Installation Without a C-Wire If your system does not have a C-Wire, it will not power your new TrickleStar Thermostat. You need the TrickleStar C-Wire Adapter (sold separately as an accessory). For more information on the TS2104 C-Wire Adapter, visit our website at: www.tricklestar.com...

  • Page 27: Step 1: Check If There Are 3 Or 4 Wires

    Step 1: Check if there are 3 or 4 wires The TrickleStar C-Wire Adapter requires your system to have either three or four wires: 3 wires 3 wires Y/Y1, G, and R (or Rc or RH) W/W1/E, G, and R (or RC or...
  • Page 28 4 wires W/W1/E, Y/Y1, G, and R (or Rc or RH) Continue to the next page Email or call our technical support: Email: customer.service@tricklestar.com Toll Free: 1-888-700-1098...

  • Page 29: Step 2: Prepare The Necessary Tools

    Step 2: Prepare the necessary tools Bring along your TrickleStar C-Wire Adapter, wire labels, Phillips screwdriver and your mobile devices with Wi-Fi connection to your HVAC system. Label the wires at your control board. Phillips screwdriver TrickleStar C-Wire Wire Labels...

  • Page 30: Step 3: Open Your Hvac System's Cover

    Step 3: Open your HVAC system’s cover Open your HVAC system’s cover to reveal the control board. We recommend that you take a photo of the wires connected to the HVAC control board. You may need to refer to this photo at a later stage. HVAC control board Note: The HVAC system contains high voltage circuitry and wires.

  • Page 31: Step 4: Label The Wires

    Wires going to your thermostat Note: If you have wires connected to both RC and RH terminals at the HVAC control board, you may have a two-transformer system. Contact our technical support to help you with the installation: Email: customer.service@tricklestar.com Toll Free: 1-888-700-1098...

  • Page 32: Step 5: Disconnect The Wires From The Hvac Control Board

    Step 5: Disconnect the wires from the HVAC control board Disconnect the wires labeled R, Y/Y1, G, and W/W1 from the HVAC control board. HVAC control board...

  • Page 33: Step 6: Connect The Wires From The C-Wire Adapter To The Hvac

    Step 6: Connect the wires from the C-Wire Adapter to the HVAC control board Connect the five white wires from your TrickleStar C-Wire Adapter to their corresponding terminals on the HVAC control board. HVAC control board TrickleStar C-Wire Adapter Note:...

  • Page 34: Step 7: Connect The Disconnected Wires From The Hvac Control Board

    Step 7: Connect the disconnected wires from the HVAC control board to the C-Wire Adapter Connect the wires you disconnected from the HVAC control board in Step 5 to their corresponding terminals on the TrickleStar C-Wire Adapter. HVAC control board TrickleStar C-Wire Adapter...

  • Page 35: Step 8: Mount The C-Wire Adapter Inside Your Hvac System

    Step 8: Mount the C-Wire Adapter inside your HVAC system • Mount the TrickleStar C-Wire Adapter inside your HVAC system. Be sure not to strain the wires. • Close your HVAC system’s cover securely. • You can now return to your thermostat.

  • Page 36: Step 9: Disconnect And Label Old Thermostat Wires

    Make sure the wires do not fall back into the wall when released from the terminals and that the labels are fastened to the wires securely. Jumper wire Note: If the terminals on your old thermostat has a jumper wire between RH, RC or R, remove the jumper wire. Your new TrickleStar Thermostat does not need this jumper wire.

  • Page 37: Step 10: Unscrew Old Mounting Plate

    Step 10: Unscrew old Mounting Plate Unscrew the Mounting Plate of your old thermostat to remove it from the wall. When you remove the Mounting Plate, be sure not to tear off the labels on the wires.

  • Page 38: Step 11: Replace With New Thermostat Mounting Plate

    Step 4: Replace with new Thermostat Mounting Plate Decide if you want to mount the TrickleStar Thermostat directly to the wall or you want to use the Trim Plate. The Trim Plate helps you to hide marks or holes left on the wall by your old thermostat.

  • Page 39: Step 12: If The Trim Plate Is Used (Optional)

    Step 12: If the Trim Plate is used (Optional) Step 5: If the Trim Plate is used (Optional) If you use the Trim Plate, align the mounting holes on the Trim Plate and Mounting Plate, then press them together into place.

  • Page 40: Step 13: Pull The Labeled Wires Through The Hole Of The Mounting Plate

    Step 13: Pull the labeled wires through the hole of the Mounting Plate Pull the labeled wires carefully through the hole of the Mounting Plate.

  • Page 41: Step 14: Attach The Mounting Plate On The Wall

    Step 14: Attach the Mounting Plate on the wall Step 7: Attach the Mounting Plate on the wall Attach the Mounting Plate on the wall using the drywall plugs and screws provided. Use the built-in bubble level to make sure the base is level. Without Trim Plate Bubble level Drywall plug to be inserted behind Mounting Plate Mounting Plate...

  • Page 42: Step 15: Connect The Wires

    Step 15: Connect the wires • Connect the RC, GK, YK and W/W1/E wires to their corresponding terminals on the Thermostat Mounting Plate as shown below. • Connect the remaining wires to their corresponding terminals on the Thermostat Mounting Plate. ACC+ ACC- Note:...

  • Page 43: Step 16: Set The Jumpers On The Back Of Your Thermostat

    Step 16: Set the jumpers on the back of your Thermostat Step 9: Set the jumpers on the back of your Thermostat The Accessory (ACC) wires are used to power devices such as humidifier or dehumidifier. If your system does not have any ACC wires, you can leave the black jumper in either position. Jumper Position for Accessory &...

  • Page 44: Step 17: Attach The Thermostat Onto Its Mounting Plate Until It Clicks

    Step 17: Attach the Thermostat onto its Mounting Plate until it clicks Step 10: Attach the Thermostat onto its Mounting Plate until it clicks...

  • Page 45: Step 18: Turn On The Power

    Step 18: Turn on the power Step 11: Turn on the power Turn the power back to ON for your HVAC system either at the Circuit Breaker Box or at the Main Switch.

  • Page 46: Installation Done

    Installation done! Congratulations! You have completed your installation. Proceed to page for details on how to configure and set up your Thermostat.

  • Page 47: Start-Up Configuration

    Start-Up Configuration If you have a Wi-Fi connection, we recommend that you connect your TrickleStar Thermostat to Wi-Fi via the TrickleStar Portal. Your TrickleStar Thermostat will support a wide range of features and you can monitor and control your HVAC system from anywhere. Proceed to “Option 1: Configuration using the TrickleStar Portal” on page 48.

  • Page 48: Option 1: Configuration Using The Tricklestar Portal

    Option 1: Configuration using the TrickleStar Portal If you have not created a portal account via the TrickleStar Portal, refer to the supplied Quick Start Guide. You can also access the Portal at: portal.tricklestar.com. Then, refer to the guided instructions to complete the Start-Up Configuration. The TrickleStar Portal is mobile browser friendly, so you may also visit the Portal using the browser in your smartphone.

  • Page 49: Option 2: Configuration Without Using The Tricklestar Portal

    Option 2: Configuration without using the TrickleStar Portal Start-Up Configuration on the Thermostat When you turn on the power for your TrickleStar Thermostat for the first time, the steps on the LCD display will guide you through the basic Start-Up Configuration. Step 01 - Wi-Fi provisioning Press the jog dial to skip this step.
  • Page 50 Step 02 - Select your HVAC system 1. Rotate the jog dial to select: • “HC” for conventional system. • “HP” for heat pump system. 2. Press the jog dial to confirm your selection. Step 03 – Select fan control option 1. Rotate the jog dial to select: •...
  • Page 51 Step 04 – Select heat pump reversing valve option If you have selected “HP” for heat pump system in Step 02, this option will be displayed. 1. Rotate the jog dial to select: • “o” for a system in which the reversing valve is energized in cooling.
  • Page 52 Step 05 – Test the connection of each output This step helps you to check if the output terminals were connected correctly and securely. During the connection test, check if your HVAC equipment connected to the respective output terminal is turned on. 1.
  • Page 53 Start-up Configuration Note: • To stop and exit the Start-Up Configuration, press and hold the Side button for approximately 5 seconds. The Thermostat will apply default settings as follows: - HVAC type: HC (conventional system) - Fan control option: HG (gas heating) - Output test •...

  • Page 54: Thermostat Features

    Thermostat Features LCD Display Jog Dial Jog Dial Jumper (Black & Red) Backlight - Black: ACC wires settings - Red: RH wire settings Side Button Bubble Level Main Unit System Reset Pinhole G K / A C C + A C C - O /B Mounting Plate Terminals...

  • Page 55: Thermostat Lcd Display

    Off Indicator Display the room humidity in System: Off percentage Heat Indicator Room Temperature Indicator System: Heat Display the room temperature Cool Indicator Setpoint Temperature Indicator System: Cool Display the setpoint temperature Auto Indicator TrickleStar Logo System: Auto Brand (Always on)

  • Page 56: Wiring Diagrams

    Air conditioner Furnace Note: • Connect the R wire to the RC terminal on your TrickleStar Thermostat. • Do not connect any jumper wire between RC and RH terminals. • Refer pages for details on setting the jumpers on the Thermostat.

  • Page 57: Heat Pump With Auxiliary Heat

    Heat pump Air handler Note: • Connect the R wire to the RC terminal on your TrickleStar Thermostat. • Do not connect any jumper wire between RC and RH terminals. • Refer pages for details on setting the jumpers on the Thermostat.

  • Page 58: Boiler And Radiant System

    Note: • Connect the R wire to the RC terminal and the other R wire from your boiler to the RH terminal on your TrickleStar Thermostat. • Do not connect any jumper wire between RC and RH terminals. • Refer pages...

  • Page 59: C-Wire Adapter Wiring

    C-Wire Adapter wiring Wire the TrickleStar C-Wire Adapter as shown below. YK, GK: Used for C-Wire Adapter ACC+ connections only ACC- Note: • Connect the R wire to the RC terminal on your TrickleStar Thermostat. Wires from C-Wire Adapter • Do not connect any jumper wire between RC and RH terminals.

  • Page 60: With One Accessory Wire (Humidifier/Dehumidifier/Ventilator)

    With one accessory wire (humidifier/dehumidifier/ventilator) ACC+ ACC- Furnace Control Accessory Board R C G Y W Wire 1 YK, GK: Used for C-Wire Adapter connections only Place the black jumper at the back of your Thermostat as illustrated. Black jumper Note: •...

  • Page 61: With Two Accessory Wires (Humidifier/Dehumidifier/Ventilator)

    With two accessory wires (humidifier/dehumidifier/ventilator) ACC+ ACC- Furnace Control YK, GK: Accessory Board Used for C-Wire Adapter connections only R C G Y W Wire 1 Wire 2 Black jumper Place the black jumper at the back of your Thermostat as illustrated.

  • Page 62: Troubleshooting

    RC terminal on the Thermostat. Your Thermostat cannot be If the TrickleStar Portal request for the DSN number, registered via the TrickleStar refer to your photo of the label at the bottom of the Portal.

  • Page 63: Legal

    Legal FCC STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 64 IC STATEMENT This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.

  • Page 65: Warranty

    Product is installed and used according to manufacturer’s instructions. If the Product fails to conform to this Limited Warranty during the Warranty Period, TrickleStar at its sole discretion, will either: (a) repair or replace any defective Product or component. The repair or replacement may be made with a new or refurbished Product or components;...
  • Page 66 TrickleStar will have no warranty obligations to a returned Product if it determines, in its reasonable discretion after examining of the returned Product, that the Product is an Ineligible Product (defined below). TrickleStar will bear all costs of return shipping to owner and will reimburse any shipping costs incurred by the owner, except to any Ineligible Product, for which the owner will bear all shipping costs.
  • Page 67 The terms of this Limited Warranty will apply to the extent permitted by applicable law. CHANGES TO THIS POLICY TrickleStar may revise this Policy from time to time. The latest version of the policy will govern our use of your information and will always be published on the TrickleStar website (www.TrickleStar.com). By continuing to access or by using the TrickleStar website, TrickleStar Portal and/or TrickleStar App...
  • Page 68 HOW TO CONTACT US IF YOU WISH TO DISCUSS THIS POLICY If you wish to discuss any aspect of this policy, contact us by email at: customer.service@tricklestar. com.
  • Page 69 © 2021 TrickleStar Inc. TrickleStar® is a registered trademark of TrickleStar Ltd. All other trademarks are the property of their respective owners. The information in this document is subject to change without notice. TrickleStar assumes no responsibility for any errors that may appear in this document.

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