Sony Walkman NWZ-E364 Quick Start Manual page 2

Parts and Controls

BACK/HOME button

5-way button* 1
 (play/pause/confirm) button
/ buttons
/ buttons

Headphone jack

USB connector
Connect the USB cable (supplied).

Display

VOL +* /– button
1

OPTION/PWR OFF button
Press to display the option menu.
If you press and hold the OPTION/PWR OFF button, the screen turns off and the
player enters standby mode.

HOLD switch

Strap hole

RESET button
Use a small pin, etc.
* 1 There are tactile dots. Use them to help with button operations.
Troubleshooting
Symptom Cause/Remedy
If the player does not function as expected, try the following steps to resolve the The player cannot charge The USB cable is not connected to a USB connector

issue.
the battery. on your computer properly.
1 Disconnect the USB cable, and then reconnect it.
Find the symptoms of the issue in "Troubleshooting" in the 
Use the supplied USB cable.

User Guide (HTML document), and try any corrective
 The battery is charged in an ambient temperature out
of the range of 5 °C (41 ºF) to 35 °C (95 ºF).
actions listed.
 You cannot charge the battery when
For details on connecting to a computer, see the tables on the right.
appears. Charge the battery in an ambient
2 temperature of 5 °C (41 ºF) to 35 °C (95 ºF).
Connect the player to your computer to charge the battery.
 The computer is not on.
You may be able to resolve some issues by charging the battery.
Turn on the computer.

3
 Your computer has entered Sleep or Hibernation
Press the RESET button with a
RESET button
status.
small pin, etc.
Release the computer from Sleep or Hibernation

If you press the RESET button while operating status.
A USB hub is being used.
the player, stored data and player settings may 
 Connecting the player via a USB hub may not
be lost.
work. Connect the player to your computer using
4
Check information on the issue in the USB cable (supplied).
 The operating system installed on the computer is not
the Help of each software.
supported by the player.
5 To charge the player, connect the player to a
Look up information on the issue 
computer with the operating system that is
on one of the customer support Web sites.
supported by the player.
About the customer support Web sites, see "For the latest information".  You have not used the player for more than a year.
Depending on the conditions under which your
6 
If the approaches listed above fail to resolve the issue, player is used, the battery may have been
consult your nearest Sony dealer. deteriorated. Consult your nearest Sony dealer.
[Connected USB. The  The remaining battery power is insufficient.
Timer and Alarm will Charge the battery by connecting the player to a

become invalid.] or running computer for at least 5 minutes.
[Connected USB (MTP) The USB cable is not connected to a USB connector

The Timer and Alarm on your computer properly.
will become invalid.]  Disconnect the USB cable, and then reconnect it.
does not appear when Use the supplied USB cable.

connected to the  A USB hub is being used.
computer with the USB Connecting the player via a USB hub may not

cable (supplied) (The work. Connect the player directly to your computer
computer does not using the USB cable (supplied).
recognize the player).
(Continued)
Symptom Cause/Remedy
To initialize (format) the player
[Connected USB. The The USB connector on your computer may have a

You can format the built-in flash memory of the player. If the memory is
Timer and Alarm will problem.
become invalid.] or Connect the player to another USB connector on formatted, all files including the User Guide (HTML document) will be erased

[Connected USB (MTP) your computer.
and all setting values returned to their defaults. Be sure to verify the files stored
The Timer and Alarm  When you use the player for the first time, or when
in memory prior to formatting, and then export any necessary files to the hard
will become invalid.] the battery is low, it may take the player about 30
disk of your computer or other device beforehand.
icon does not appear when seconds to display the message after connected to a
1
connected to the computer. This is not a malfunction. Press and hold the BACK/HOME button until the Home
computer with the USB The software authentication may be performed and it
 menu appears.
cable (supplied) (The may take rather a long time. Wait for a while.
computer does not The software installation has been failed. 2
 Select [Settings] – [Common Settings] – [Format] –
recognize the player).  Reinstall the software by using the installer. The
[Yes] – [Yes] in this order.
imported data will remain untouched.
The computer is running another software other than
 Press the /// button to select the item, and then press the 
the one used for transferring.
button to confirm.
Disconnect the USB cable, wait a few minutes, and
 When initialization finishes, [Memory formatted.] appears.
reconnect it. If the problem persists, disconnect the
USB cable, restart the computer, and then
Note
reconnect the USB cable.
 Do not format the built-in flash memory using Windows Explorer. If you
 [Connected USB. The Timer and Alarm will become
invalid.] or [Connected USB (MTP) The Timer and format the built-in flash memory, format it on the player.
Alarm will become invalid.] may not appear on the
player, depending on the software environment that is
running on your computer.
 Activate Windows Media Player, or Windows
Explorer.
The player becomes A USB hub or USB extension cable is being used.

unstable while it is  Connecting the player via a USB hub or extension
connected to the cable may not work. Connect the player directly to
computer. your computer using the USB cable (supplied).
When double-clicking Install the bundled software after installing Windows

[Setup.exe] to install the Media Player 11 or 12. For details on Windows Media
bundled software, Player, refer to the following web site:
[Setup.exe] does not http://support.microsoft.com/
execute, and the
Properties window
opens.
Precautions
For the latest information
If you have any questions or issues with this product, or would like information on
About the headphones compatible items with this product, visit the following web sites.
 Avoid playing the unit at so loud a volume that extended play might affect your hearing.
For customers in the USA:
 At a high volume outside sounds may become inaudible. Avoid listening to the http://www.sony.com/walkmansupport
unit in situations where hearing must not be impaired, for example, while
For customers in Canada:
driving or cycling.
http://www.sony.ca/ElectronicsSupport/
 As the supplied headphones are of open-air design, sounds go out through the
For customers in Europe:
headphones. Remember not to disturb those close to you.
http://support.sony-europe.com/DNA
For customers in Latin America:
Owner's Record
http://www.sony-latin.com/index.crp
The model and serial numbers are located on the back of the player. Record them in the
For customers in other countries/regions:
space provided below. Refer to these numbers in the spaces whenever you call upon your
http://www.sony-asia.com/support
Sony dealer regarding this product.
For customers who purchased the overseas models:
Model No. __________________________
http://www.sony.co.jp/overseas/support/
Serial No. __________________________
For users in France
When replacing the headphones/earphones, please refer to the model of the headphones/
earphones adapted to your unit that appears below.
MDR-E804
At high volume, prolonged listening to the personal audio player can
damage the user's hearing.
License and Trademark Notice
Refer to the User Guide (HTML document).