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BASIC TROUBLESHOOTING
INSUFFICIENT BATTERY LIFE
For most smartphones, it is not
uncommon to experience a battery life
of one day or less, depending on your
usage.
To help increase your phone's battery
life, try the following steps:
• Turn off unused functions such as Wi-
Fi, GPS, Bluetooth and mobile data
• Restrict the amount of time used on
games and streaming services such as
YouTube, Netflix and Stan
• Turn on power-saving mode
• Close background applications
• Turn off auto-sync services
CHARGING ISSUES
If your phone is not charging, the first
thing you should check is that your
cable and adapter are working well.
Please check the following things to
determine if the issue is with the phone
or charger.
• Try charging another compatible
device
• Try using a different power outlet
• Try replacing the cable
• Try using a different charger
• Check your cable and adapter for any
damage
• Check your phone's charge port for any
damage, dust or debris
Gently clean any dirt, dust or debris
from the port as this may be causing
an insufficient connection.
Please let the phone sit on charge for
at least an hour before attempting to
turn it on.
BAD RECEPTION
Infrastructure and environment can
play a heavy role in impacting and
reducing signal strength including the
following factors:
• Heavily wooded or mountainous areas
• Freeways or train lines
• Some types of building materials and
insulations
• Some appliances such as microwaves
• Heavily crowded areas such as
concerts or festivals - many people
will be attempting to connect to the
same mobile tower, and this frequently
results in network congestion
• Distance from mobile towers - please
note, not all towers disperse signal in
an equal range in all directions
If your phone is physically damaged,
this may impact the internal antenna
in the unit.
HEADPHONE JACK ISSUES
Please check for the following if you
are experiencing any issues with your
headphone jack:
• Do the headphones work with another
device?
• Does a different pair of headphones
have the same issue with the phone?
• Is there any dirt or debris in the port or
on the plug?
If you do notice any dirt or debris, please
safely and gently remove this from
the unit, as this can cause connection
issues. A small brush, such as a
toothbrush, can be used to remove dirt
from the headphone jack.
WI-FI CONNECTION ISSUES
Wi-Fi connection or speed issues can
happen for a range of reasons.
• Distance and obstacles
• Signal type
• Age
• Range extenders
• Wi-Fi chips
• Service Outages
• Network Outages
For our full TV troubleshooting guide,
head online to help.kogan.com
17
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