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No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
HDR
There is a message
This means the input content is not HDR-compatible and the monitor is in HDR-emulated
mode. Refer to
content, and the certified cable are used.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from
60
Troubleshooting
HDR: Emulated
Working with HDR technology on page 39
www.BenQ.com
showing on the screen.
for more support and local customer service.
to check if a supported player,
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