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Quick Start Manual
Troubleshooting Tips
Why are my devices not appearing?
If your OM-CP-RFRHTemp2000A isn't showing up in the Connected devices panel, or if you receive an error
message while using the OM-CP-RFRHTemp2000A, try the following:
• Check that your OM-CP-RFC1000-EXT is properly connected. For more information, see Troubleshooting
Interface Cable problems (below).
• Ensure that the battery is not discharged. For best voltage accuracy, use a voltage meter connected to the
battery of the device. If you have one available, try switching the battery with a fresh 9V lithium.
• Ensure that no other Omega software is running in the background
• Ensure that you are using the most current Omega data logging software.
• Ensure that the Connected Devices panel is large enough to display devices. This can be verified by position-
ing the cursor on the edge of the Connected Devices panel until the resize cursor appears, then dragging the
edge of the panel to resize it.
Troubleshooting Interface Cable problems
Check that the software recognizes your OM-CP-RFC1000-EXT wireless receiver.
If your device is not appearing in the Connected Devices list, it may be that the OM-CP-RFC1000-EXT is not
properly connected.
1.
In the software, click the File Button, then click Options.
2.
In the Options window, click Communications.
3.
The Detected Interfaces box will list all of the available communication interfaces. If your OM-CP-
RFC1000-EXT is listed there, then the software has correctly recognized and is ready to use it.
Check that Windows recognizes your OM-CP-RFC1000-EXT wireless receiver.
If the software does not recognise your OM-CP-RFC1000-EXT, there may be a problem with Windows or the
USB drivers.
1.
In Windows, click Start, right-click Computer and choose Properties or you can press Windows+Break
as a keyboard shortcut.
2.
Click Device Manager in the left hand column.
3.
Double click Universal Serial Bus Controllers.
4.
Look for an entry for Datalogger Interface.
5.
If the entry is present, and there are no warning messages or icons, then windows has correctly
recognized your OM-CP-RFC1000-EXT.
6.
If the entry is not present, or has an exclamation point icon next to it, you may need to install the USB
drivers. These are available on your software flash drive, and on the Omega website.
Ensure that the USB end of the OM-CP-RFC1000-EXT is securely connected to the computer.
1.
Locate the USB-A plug of your OM-CP-RFC1000-EXT.
2.
If the interface cable is connected to your PC, unplug it.
3.
Wait ten seconds, then reinsert it.
4.
Check to make sure that the red LED is lit, indicating a successful connection.
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