Symptoms, Possible Causes And Remedial Actions - Axis Q1604–E User Manual

AXIS Q1604–E Network Camera
Troubleshooting

Symptoms, possible causes and remedial actions

Problems setting the IP address
When using ARP/Ping
The product is located on a
different subnet
The IP address is being used
by another device
Possible IP address conflict
with another device on the
same subnet.
The product cannot be accessed from a browser
Cannot log in
The IP address has been
changed by DHCP
Certificate error when using
IEEE 802.1X
The product is accessible locally but not externally
Router configuration
Firewall protection
Default routers required
Problems with the H.264 format
No H.264 displayed in the
client
No multicast H.264
displayed in the client
Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for
detailed instructions.
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product:
• If you receive: Reply from <IP address>:
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available for
use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser's address field.
If the product and the client are on the same network, run AXIS IP Utility to locate the product.
Identify the product using its model or serial number.
Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP
address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages
and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product
now has a fixed IP address that will not change.
For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See
To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
NAT traversal (port mapping) for IPv4, on page 40
product, see
Check the Internet firewall with your network administrator.
Check if you need to configure the router settings.
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Date & Time, on page 37
AXIS Media Control (AMC), on page 15
48
bytes=32; time=10...
.
. The router must support UPnP
.
TM
.