Obtaining Technical Assistance; Cisco Connection Online; Technical Assistance Center - Cisco uBR905 Installation Manual

Obtaining Technical Assistance

Obtaining Technical Assistance
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty
or maintenance contract customers can use the Technical Assistance Center. All customers can submit
technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response
card included in many printed documents, or by sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the
foundation of a suite of interactive, networked services that provides immediate, open access to
Cisco information and resources at anytime, from anywhere in the world. This highly integrated
Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business
processes and improve productivity. Through CCO, you will find information about Cisco and our
networking solutions, services, and programs. In addition, you can resolve technical issues with online
support services, download and test software packages, and order Cisco learning materials and
merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and
services. Registered users may order products, check on the status of an order and view benefits specific
to their relationships with Cisco.
You can access CCO in the following ways:
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•
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You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract
customers who need technical assistance with a Cisco product that is under warranty or covered by a
maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades
and for requesting TAC support, use www.cisco.com/techsupport.
Cisco uBR905 Router Hardware Installation Guide
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WWW: www.cisco.com
Telnet: cco.cisco.com
Modem using standard connection rates and the following terminal settings: VT100 emulation;
8 data bits; no parity; and 1 stop bit.
– From North America, call 408 526-8070
– From Europe, call 33 1 64 46 40 82
Preface
OL-0598-01 (9/2000)