Table of Contents
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Section 200 – User Operation
Note that Section 200 is written as a User Guide, and therefore refers to the installer in
the third person — that is, as "the installer."
1.
M64 PHONE
The Medley M64 phone is equipped with a dial pad and with several types of feature
keys for performing certain functions: fixed keys, soft keys, and programmable keys. The
Medley M64 phone also as a speaker for hands-free conversation and a 64-character
Lcd Display that gives you the status of a call.
1.1
Keys
In addition to the dial pad, the Medley M64 phone has several types of feature keys:
Programmable Keys (explained in topic 3).
Fixed Keys
Medley™
®
© 1997 EXECUTONE
Information Systems, Inc.
11/5
3:22PM
FWD
PARK
Fixed Keys
Figure 1. Medley™ M64 Phone Keypad
DND
Soft Keys
DND
Programmable
Keys
200 - 1
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Table of Contents
Summary of Contents for Executone Systems 84600
- Page 1 Section 200 – User Operation Note that Section 200 is written as a User Guide, and therefore refers to the installer in the third person — that is, as “the installer.” M64 PHONE The Medley M64 phone is equipped with a dial pad and with several types of feature keys for performing certain functions: fixed keys, soft keys, and programmable keys.
- Page 2 The LCD display, at the top of your phone, has four lines showing information pertaining to calls, telephone status, and telephone functions. The display also shows how many outside telephone lines are free. An asterisk (*) means a line is in use. A dash (-) means a line is available.
- Page 3 Sample LCD Displays The following figures show sample LCD displays and are followed by explanations of the soft keys involved. Procedures for using the soft keys are given in phone Operation.” Press MORE: Press PARK: The idle display contains the following soft keys: PARK 1 / PK2 / RPK3 Medley™...
- Page 4 SMITH&CO ***---** TR/CN Press MORE: VOL+ Press PARK: In addition to the soft keys already explained, the CO call display contains the following: TR/CN MUTE VOL+ VOL- FLASH SMITH&CO ***---** TR/CN Press MORE: Press PARK: The arrow shows you which call you are currently connected to. In addition to the soft keys already explained, the call waiting display contains the following: DISC 200 - 4...
- Page 5 Press MORE: Press PARK: Figure 5. Message Waiting Display The soft keys in the message waiting display are identical to those in the idle display. Press MORE: Figure 6. Message Pickup Display In addition to the soft keys already explained, the message pickup display contains the following: EXT# CALL...
- Page 6 Programmable Keys You program programmable keys as station keys, line keys, personal speed dial keys, and special feature keys. They are explained in detail in Station Keys The station key’s LED indicates the station’s status: Solid: In use or DND Blinking: Ringing Line Keys...
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Page 7: Telephone Operation
TELEPHONE OPERATION Basic Operation Answering a Call • Lift the handset. Press the HF key. NOTE: The procedure is the same whether the call is from the outside, in-house, or being transferred to you. Disconnecting from an Outside Call •... - Page 8 Placing Calls You can place both outside calls and intercom (ICM) calls. ICM calls are calls to exten- sions in your telephone system. The next two topics explain how to place calls. Placing an Outside Call 1. Lift the handset.
- Page 9 • With or without first lifting the handset, dial the three-digit access number (600 to 699). If you did not lift the handset, the call connects through the telephone’s hands- free speaker. Answering a Call-Waiting Tone If your station has the call waiting feature, then when you are on the phone and a second call is coming through, you hear a tone in your earpiece and see the waiting call on your LCD display.
- Page 10 Answering a Call Ringing at Another Station If a call is ringing at another station, that station’s station key blinks at your phone. 1. Press the PICK UP key. 2. Press the ringing station key. Picking Up a Call Ringing at a Night Bell You use this procedure if during night mode a night bell is in use instead of the night auto attendant.
- Page 11 Transferring an Outside Call to a Mailbox 1. Press the VM key and the appropriate station key. If the destination does not have a station key assigned, press the VM key, then the EXT# soft key, and dial the extension number. 2.
- Page 12 5. To disconnect all parties in the conference, hang up. Paging Other Telephones The PAGE key lets you broadcast a voice page through other telephone speakers. You can page all telephones in your system or just a designated group. Telephones in use are not paged.
- Page 13 Switching to Hands Free During a Call • While using the handset, press the HF key and hang up the handset. The call is switched to the phone’s speaker. Lifting the handset again switches back to the handset. Combining Hands Free and the Handset You can have a handset conversation, along with the caller’s voice broadcast over the speaker: •...
- Page 14 Voice Mail Picking Up Your Voice Mail Messages If you have new messages, the VM key blinks and the display shows the number of new and old messages in your mailbox. 1. Press the VM key. 2. When prompted, input your password. Note that if your password has been set as 0, you are not prompted to enter a password.
- Page 15 Reply To reply to a message from a user in the system: . Either press . Record your reply at the tone. . Press You are returned to your mailbox and the original message. Back Up Press Press the REWIND soft key. When pressed during message playback, this backs up four seconds for each key press.
- Page 16 Automatic Press the CALL soft key. Callback The system exits your mailbox (without erasing the message) and auto- matically dials the caller ID provided number. NOTE: A local call might not be dialed correctly depending on the limita- tions of the local dialing plan. You might need to dial some of these calls manually.
- Page 17 Back Up Press When pressed during message playback, this backs up four seconds for each key press. If pressed after the message has finished, it returns you to the beginning of the message. Access User Press Programming To change your personal greeting, press To change your password, press Move To move a copy of a message to another mailbox:...
- Page 18 Leaving a Message in a Voice Mailbox • Press the VM key and then a station key. Press the VM key, then press the EXT# soft key, and then dial the extension number. NOTE: Press tone without having to listen the remainder of the greeting and the system prompt.
- Page 19 Guest Mailboxes Guest mailboxes are designed for people who do not have an extension but need a mailbox (e.g., outside sales staff). A guest mailbox is not mapped to a particular phone but acts as if it were. It is handled like any other voice mailbox: it can be listed in the directory;...
- Page 20 Recording Recording Conversations Any conversation can be recorded, including a conference call or service observing call. If you have caller ID enabled, the recording stores that information for outside calls. Note that your system might be programmed to insert a short tone every 15 seconds while recording.
- Page 21 Call Forwarding and DND Forwarding Your Calls to Another Extension 1. Press the FWD soft key. 2. Press the station key or dial the extension number of the station to where you want to forward your calls. If the forwarded-to station is busy or does not an- swer, the call is returned to your mailbox.
- Page 22 ACD Agent Operation An ACD department is made up of agents who, when logged on, receive calls for that department. If you have been assigned to an ACD department, your phone has at least one AGENT LOG programmable key. In ACD, the next call in queue is sent to the longest idle agent of the agents logged on. If all logged-on agents are busy, the call is placed on hold.
- Page 23 ExecuDex ExecuDex is an optional electronic address book that lets you store up to 100 caller ID names and numbers for auto dial. For you to have ExecuDex, your system must have caller ID and you must have the ExecuDex programmable key. Storing an Incoming Call in ExecuDex The ExecuDex key allows you to store up to 100 caller ID names and numbers.
- Page 24 Cascade Paging Mailboxes These optional mailboxes allow you to page additional external pagers when a new message has been left and earlier pages have not responded. You can program up to three paging numbers of up to 24 digits each. When a new message is taken, the system pages the first paging number for the number of times listed, then adds the second paging number and pages both for the number of times listed, and then adds the third paging number and pages all three until the message has been retrieved.
- Page 25 Special Featu The following special features are usually assigned to a limited number of system users. Changing the System’s Main Greeting (Day, Night, Holiday, and Auto Modes) This option is usually assigned only to the system operator. It changes the main greeting heard when a dialer calls your company’s general number.
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Page 26: User Programming
USER PROGRAMMING You can program the following: • Programmable keys • Whether station options are on or off • Ringer tone and volume • Voice mail options Entering Program Mode 1. Press the MENU (F1) key. 2. Choose the appropriate number keys to access a programming function. The func- tions are shown on the next page. - Page 27 User Programming Menu Help Mode Using the Phone Using Voice Mail Phone Features Tutorial Record Personal Greeting Record Delete Hear Programmable keys Station Options Call Waiting Personal Greeting Reminder Headset Operation Outside Dial Tone Preference Hands Free Answer Station Audibles Station Ring Tone Station Ring Volume Message Ring...
- Page 28 EXPLANATIONS OF CERTAIN PROGRAMMING PROCEDURES This topic explains certain programming functions in detail. For information on entering program mode and for a list of all programming functions, see ming.” Determining Assignments of Programmable Keys ( 1. Press the MENU (F1) key. 2.
- Page 29 Reprogramming Programmable Keys ( The 15 programmable keys on your phone have been programmed by the installer. You can reprogram these keys. To verify settings, see ming Keys ( )” 1. Press the MENU (F1) key. 2. Press 3. Press the desired programmable key. 4.
- Page 30 Special Feature Keys These keys serve as on/off switches for the features listed below. To program a special feature key, dial the code for the one of the following features: • Manual Day/Night Mode (Code 560). This key is initially programmed for use at the operator’s station and changes the system’s main greeting.
- Page 31 Personal Greeting Reminder ( If you frequently change your personal greeting, this option reminds you what your current greeting says. You automatically hear the greeting when you use your phone for the first time after not using it for the period of time programmed. For example, if you change your personal greeting to say you’ll be out of town for two days, set the reminder interval to 50 hours to be reminded to change your greeting again when you return.
- Page 32 Hands Free Answer ( With hands free answer turned on, an intercom call to your station generates a short ring tone and the intercom caller is automatically connected to your speaker phone. With hands free answer disabled, an intercom call to your station rings with a single ring cadence.
- Page 33 Enter New Password ( 1. Press the MENU (F1) key. 2. Press 3. Enter from 1 to 8 digits. If you prefer to have no password, enter 4. Press #. Delete Current Password ( 1. Press the MENU (F1) key. 2.